Experience

NVA Canada

• Canada
• Veterinary Services
• 1 - 100 Employee

• Regional Operations Ontario

  • Oct 2022 - Present

• Manager of Regional Operations BC

  • Aug 2021 - Oct 2022



LIV North Inc.

• Canada
• Recreational Facilities
• 100 - 200 Employee

• Operations Manager BC Region

  • Feb 2019 - Sep 2021

  Currently serves as a Operations Manager for LIV North, Canada BC division as a leading provider of amenities management, fitness equipment and aquatics supplies and services. Development and implementation of new client amenities from new construction to operations. Lead expansion to the BC market while working collaboratively with all stakeholders. Currently serves as a Operations Manager for LIV North, Canada BC division as a leading provider of amenities management, fitness equipment and aquatics supplies and services. Development and implementation of new client amenities from new construction to operations. Lead expansion to the BC market while working collaboratively with all stakeholders.



Health Systems Group

• Canada
• Health, Wellness and Fitness
• 1 - 100 Employee

• Area Director

  • Apr 2018 - Aug 2019

  Responsible for oversight of four Rogers Locations, Ontario/Quebec Region. Managing the Systems & Tools that support project delivery & safety and providing direction to the onsite Program Managers with the day to day operations of the locations. 4 direct reports. Select responsibilities include:1. Lead successful RFP process and implementation for new client acquisition in Quebec2. Developed a customer first culture resulting in high member retention (at capacity in 75% of our locations.3. Optimize the Health and Wellness program to include external partners and in the community4. Client Service and Relationship Enhancement (On-going)5. Leadership Development and delivery to Program Managers through individual planning, performance management and coaching6. Financial Oversight up to 1 million dollar budget Show less

• General Manager

  • May 2016 - Apr 2018

  Strategic planning; develop and implement the annual operating plan, best practices, standard operating procedures and training manuals.Ensure customer service is the number one priority; executives, clients, prospects and vendors are serviced professionally, problems are resolved fairly and quickly and customer service training is conducted regularly.Develop and manage the budget while ensuring that reports (statistics, revenue, expense and payroll) are accurate and financial objectives are achieved. Financial forecasting.Daily marketing and sales of memberships, services and programs.Promote health and wellness through the coordination of corporate wellness initiatives, programs, events, activities and fundraisers. Project management.Manage staff and contractors; hire, train and assist staff with goal setting, conduct performance appraisals, develop staff incentive programs and performance improvement strategies, provide ongoing leadership and coaching, and manage staff hours.Oversee the club operations; amenity, maintenance, equipment and programming needs, ensure health and safety standards are being met and administrative tasks are being carried out in a timely manner. Create operational improvements by analyzing data, processes, surveys and feedback.Instruct a variety of group exercise classes and train clients. Show less

• Wellness Program Manager

  • Dec 2015 - May 2016

  • Implement larger wellness incentives across all three client locations to increase client engagement, consistency and overall employee well being.• Work with the Wellness team to further develop the relationship and execute their incentives in a collaborative role.• Ensure the development and implementation of a comprehensive marketing and promotions strategy in conjunction with the operating plan.• Work on quarterly reports and annual executive summary, to effectively plan and analyze the project outcomes to further increase project development. • Operate within an annual budget and forecast future budgets to properly allocate expenses according to statistics and trends. Show less

• Account Manager

  • Oct 2015 - Dec 2015

  Interim position: Oversee the operation in Markham - onsite fitness facility including program planning, class management and budget. Managed reports, scheduling, teaching fitness classes, personal training and promoting wellness initiatives within the company.



YMCA Canada

• Canada
• Non-profit Organization Management
• 700 & Above Employee

• Group Fitness Coordinator/Personal Instructor (Part-time)

  • Sep 2007 - Apr 2018

  Instruct group exercise classes in a wide variety of discipline with tons of enthusiasm and care Ensured that participants followed good form and monitored their exercise intensity Designed new routines and modified exercises to suit the needs of each participant Facilitated and planned for special events including; Y-amazing Race, Women on Weights and Strong Kid fundraising campaigns. Instruct group exercise classes in a wide variety of discipline with tons of enthusiasm and care Ensured that participants followed good form and monitored their exercise intensity Designed new routines and modified exercises to suit the needs of each participant Facilitated and planned for special events including; Y-amazing Race, Women on Weights and Strong Kid fundraising campaigns.



Tim Horton's Corp

• Human Resources: Corporate Wellness Specialist

  • Sep 2010 - Jan 2015

  Design effective Learning Workshops to Corporate employees in various topics relating to workplace wellness Manage goals and results in partnership with Human Resources Benefit Providers Facilitate Health and Safety guidelines including an ergonomics program Oversee the operation of the Oakville onsite fitness facility including program planning, class management and budget. Recruit, train and develop a team of personal trainers and fitness instructors for onsite facility. Facilitate large special events with local partnerships to increase wellness awareness Facilitate Team Building programs designed specifically to reduce workplace stress and anxiety Manage the daily operations of a corporate fitness centre which include: financial reporting, strategic planning, employee recruitment and development , marketing, sales and program supervision. Developed a strategic plan, provided monthly reports and year end summary, to effectively plan the facility’s growth. Operated within an annual budget and forecasted future budgets to properly allocate expenses. Show less



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Team Lead

  • May 1995 - Jul 2004

  Implement new systems to assist in creating efficiencies within the office, coaching and motivating personnel, evaluate job performance, interview prospective personnel, train and license new hires, handling of customer issues in a timely manner, coordination and delegation of office and customer service responsibilities within the team. Active team member on task forces which included Communities of Practice, Region Wide Approach to Processes and was the Ontario Facilitator for the regions Mentor Program. Worked with Executives to arrange year-end kick off meetings across the province. Show less