Experience

Petland
• Retail
• 1 - 100 Employee
• Assistant Store Manager

  • Aug 2018 - Present


Pier 1 Imports

• United States
• Furniture and Home Furnishings Manufacturing

• Assistant Store Manager

  • Sep 2014 - Aug 2018

  Opening & closing the store, In charge of cash handling (deposits, coin orders, safe/till balancing & counting), Demonstrate excellent customer service and selling skills, Ensuring quality and productivity for non-selling tasks, Execute projects in a timely manner, Contributes to achieving all store targets (financial, revenue, and expenses), Recognize performance and customer issues, Performing various administrative duties, Completing our Daily Sales and Hours Calculation sheet, Informing associates of sales forecasts, Authorizing employee shifts, Training and coaching associates in their knowledge on products, Using knowledge on my store’s customer base, traffic patterns, competition and market to grow my stores business, Ensuring correct procedures of receiving, processing and pricing of merchandise from shipments are done to standard by employees, Logging damages and over/short quantities, Knowledgeable of store’s monthly and seasonal planners and floor plan to ensure products proper placement, In charge of receiving, reviewing and planning all new visual directives, Responsible for executing seasonal store transitions which entails completely moving store layout around, putting new products out according to seasonal planners. Show less



The Shoe Company

• Retail
• 100 - 200 Employee

• Assistant Store Manager

  • May 2013 - Sep 2014

  As Assistant Store Manager/Department Manager; Opened & closed the store, Created weekly task sheet for all employees, In charge of cash handling, Demonstrated excellent customer service and selling skills, Ensured quality and productivity for non-selling tasks, Executed projects in a timely manner, Contributed to achieving all store targets, Training staff, Recognize performance and customer issues, Performing various administrative duties, In charge of writing monthly review for Manager of Last Impressions, In charge of writing and delivering part time bi-monthly evaluations, Completed our Daily Sales and Hours Calculation sheet. Wrote weekly sales forecast, Authorized employee shifts, Made schedules, and Conducted interviews. As Manager of Last Impressions; Opened all cash registers in the morning, Performed cashier duties, Handled all customer special orders on a daily basis and was the district coordinator (I was in charge of 8 stores), which included searching all Alberta and BC databases for customer’s product, emailing/calling store to confirm product availability, filling out special order forms and keeping the special order book up to date, calling customers when shoes have been found and when they have arrived in store, looking for special orders sent to us from other stores; processing all web orders sent to my store, which included looking for the shoes/product that was ordered, responding to the web department and packaging all web orders to be sent via UPS. Show less



Sephora

• France
• Retail
• 700 & Above Employee

• Cash Manager, Color Specialist

  • Jun 2011 - Apr 2013

  Color Specialist: Opened and closed up store, assisted clients in finding the right make up and skin care, applied products to client’s face/skin; Cash Lead: trained all new employees on cash procedures and standards, Performed cashier duties; For Both Positions: provided excellent customer service ensuring satisfied customers, assisted in completing store updates, completed stock shifts, took part in and helped planned special events to promote certain products and brands, In charge of Client Request Log which entailed writing down customer’s name and product desired, finding and collecting products when they came in, and calling clients letting them know that the product is in and on hold. Show less



Garage clothing

• United States
• International Affairs
• 1 - 100 Employee

• Sales Associate

  • Sep 2010 - Oct 2011

  Opened & closed store, Assisted customers in finding clothes in the right styles and sizes, Fitting room attendant, Cleaned tables and fixtures while restocking the store with merchandise, Worked the tills ensuring proper change back to customers, Gave excellent customer service ensuring satisfied customers, Assisted merchandiser in putting together the proper floor plan for current directives. Opened & closed store, Assisted customers in finding clothes in the right styles and sizes, Fitting room attendant, Cleaned tables and fixtures while restocking the store with merchandise, Worked the tills ensuring proper change back to customers, Gave excellent customer service ensuring satisfied customers, Assisted merchandiser in putting together the proper floor plan for current directives.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Aug 2007 - Apr 2010

  Opened & closed up store, served drinks and pastries to customers, Assisted in serving customers in the drive-thru, cleaned floors and tables, assisted in training new employees. Opened & closed up store, served drinks and pastries to customers, Assisted in serving customers in the drive-thru, cleaned floors and tables, assisted in training new employees.