Customer Care Specialist

• Mar 2023 - Present

Sales Leader

• Nov 2022 - Present

Acquired and maintained full knowledge of product; technical and functional aspects to better serve customer needs. Coordinated Solutions for new and existing customers to meet unmet needs and resolve various issues. Monitored sales team performance and provided constructive feedback. Achieved sales metrics consistently by creating smart goals based on available sales data. Ensuring all paperwork is properly completed, organized and filed appropriately. Performing opening and closing store procedures while ensuring registers are balanced at the end of day. Show less

Account Services Representative

• May 2021 - Nov 2022

Executed record filing system to improve document organization and management. Answered phone calls, routing calls, delivering messages to staff. Developed and updated spreadsheets and databases to track, analyze, and report on sales data. Managed 200+ accounts in the manufacturing industry while ensuring quality service. Exhibited strong organizational, managerial and personal skills to successfully communicate and negotiate with customers. Managed customer relationships and became a trusted advisor for the customer while ensuring customer satisfaction with the products by anticipating customer needs and understanding their overall vision of their company. Drafted correspondence and other documents for the internal team in the company's voice. Liaise between clients and internal team and maintained effective lines of communication. Show less

Associate Banker

• Sep 2020 - May 2021

Managed customer financial accounts while exhibiting strong organizational, managerial and personal skills to successfully communicate with customers. Ran errands and provided general office support in a professional environment. Ensured customer satisfaction with products by anticipating needs while adhering to the company policies, procedures and performance standards. Resolved problems, improved operations and provided exceptional service. Worked with confidential material with minimum to no supervision while maintaining an organized filing system for quick and easy location for future needs Show less