Keri Williams

Senior User Researche at HM Passport Office
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • French Elementary proficiency

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Bio

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5.0

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LinkedIn User

Keri is one of the most highly skilled user researchers I have ever worked with. I was fortunate to work with Keri on one of my very first projects, a high profile Border force project. Working with Keri was thoroughly enjoyable as we got through our tasks and worked seamlessly together as a team. Keri’s knowledge and skill set in User Research meant we were able to put ourselves in a position to pass our GDS assessment. Keri is diligent, hard working and a great team player. She is always willing to learn, has a very calm and empathetic nature and I would love to work with her again. Without Keri I would not be where I am today and I thank her for her guidance during our time working together.

Nathanael Percival

I employed and worked with Keri at The Home Office working on a passport appointment booking service. Keri is a very experienced and highly skilled User Researcher. She developed and implemented user research strategies and plans for the digital services she worked on. She also worked with the development team to translate research outputs into user centered digital services. Keri successfully led discovery phases for three services I managed as well as working with designers and developers to produce and test prototypes in the aplha into beta delivery phases. Keri is very proactive and has a positive approach which sets a great example to her team members. Keri is also able to present confidently to senior members of an organisation as well as large groups. Keri is a great asset to any organisation and I would willingly employ and work with her again.

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Credentials

  • Certificate of Membership
    Interaction Design Foundation (IDF)
    Sep, 2017
    - Nov, 2024
  • Certified Scrum Product Owner
    Scrum Alliance
    Aug, 2016
    - Nov, 2024

Experience

    • Government Administration
    • 100 - 200 Employee
    • Senior User Researche
      • Aug 2018 - Present

    • United Kingdom
    • Government Administration
    • 700 & Above Employee
    • Senior User Researcher
      • May 2018 - Aug 2018

    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior User Researcher
      • Sep 2017 - Mar 2018

      Project: Home Office GOV.UK Submit a General Aviation Report service Responsible for leading the user research in a politically sensitive environment amongst sceptical stakeholders and reluctant users. Part of a multidisciplinary agile team across Civica Digital and the Home Office. Project: Home Office GOV.UK Submit a General Aviation Report service Responsible for leading the user research in a politically sensitive environment amongst sceptical stakeholders and reluctant users. Part of a multidisciplinary agile team across Civica Digital and the Home Office.

    • United Kingdom
    • Legal Services
    • 700 & Above Employee
    • Senior User Researcher
      • Jun 2016 - Sep 2017

      Projects: cross-Government Legal Knowledge Management System & Legal Information for Civil Servants services Working as part of a multidisciplinary agile team developing digital services for the legal profession across Government to the Digital Service Standard. Projects: cross-Government Legal Knowledge Management System & Legal Information for Civil Servants services Working as part of a multidisciplinary agile team developing digital services for the legal profession across Government to the Digital Service Standard.

    • Freelance Consultant
      • Jan 2012 - Jul 2017

      Working with small business owners and entrepreneurs to improve their user and customer experience through heuristic evaluations, usability studies and consulting on service design. Working with small business owners and entrepreneurs to improve their user and customer experience through heuristic evaluations, usability studies and consulting on service design.

    • User research and product management
      • Oct 2014 - May 2016

      Managed the Legal Information Online Network live service for UK Government lawyers. Identified problematic interactions in the live service through analysis of analytics and user feedback from the helpdesk. Conducted user research including designing usability studies to improve problematic areas of the system.

    • Management of the Lawyers’ intranet and database
      • Jul 2008 - Sep 2014

      Project: Legal Information Online Network redevelopment.Acted as product owner on the Legal Information Online Network website redevelopment project. Worked with user researchers to participate in research to understand user needs. Coordinated with the business analyst to translate user needs to user stories / requirements. Also managed the Government Legal Service's IT systems including the lawyers' database in MS Dynamics.

    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Executive Assistant
      • Jun 2005 - May 2006

      Acted as the Executive Assistant to the Marketing and Business Development VPs. Coordinated schedules, had responsibility for division budgets, scheduled travel, organised all staff events and team building events, created presentations and managed correspondence on the executive's behalf. Acted as the Executive Assistant to the Marketing and Business Development VPs. Coordinated schedules, had responsibility for division budgets, scheduled travel, organised all staff events and team building events, created presentations and managed correspondence on the executive's behalf.

Education

  • General Assembly
    UX Design
    2017 - 2017

Community

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