Experience

NBCC (New Brunswick Community College)

• Canada
• Higher Education
• 400 - 500 Employee

• Donor Experience Coordinator

  • May 2023 - Present



University of New Brunswick

• Canada
• Higher Education
• 700 & Above Employee

• Executive Assistant to the Vice-President (Advancement)

  • Jul 2022 - Mar 2023

  • Provide support for the President & Vice-Chancellor's meetings with alumni and donors, where appropriate• Provide professional support to the Vice-President including, but not limited to, preparing correspondence, maintaining records/files, booking /arranging meetings, arranging travel, assisting with HR matters, arranging office purchases, and maintaining shared calendars• Provide administrative support to a number of groups/committees• Act as Secretary to the Board of Governors Advancement committee. This includes, but is not limited to, developing the work plan and agenda in consultation with the Committee Chair and Vice President, developing/preparing supporting documentation, and liaising with committee members• Manage and coordinate special projects and events as assigned by the Vice-President• Assist in the strategic management of the Vice-President’s Advancement's Major Gift Donor Portfolio, including the nurturing of relationships with donors, any follow up that arises from visits, phone calls, and email correspondence, and mounting donor contact reports within the Colleague Advancement system Show less

• Executive Assistant to the Vice President Academic

  • Jun 2018 - Jul 2022

  • Assist the Vice-President with the daily schedule, including making appointments, screening and prioritizing requests for meetings, referring requests to appropriate individuals or departments• Ensure the Vice-President is properly briefed on upcoming meetings and events• Arrange various campus and bi-campus meetings and events including contacting the participants, booking rooms, and organization• Play a key role in ensuring the various tasks and responsibilities of the Vice-President are handled in a timely manner by assessing the nature and urgency of requests• Provide support to Deans Council members, Board members, and members of the President’s Executive Team where appropriate• Act as secretary to the Deans Council committee. This includes developing an agenda for weekly meetings, in consultation with the Vice President, liaising and building relationships with committee members, and taking minutes• Manage the flow of office data by overseeing the distribution of mail and correspondence• Coordinate the allocation of the Vice-President’s tasks when they are away from the office• Prepare and compose memos, general correspondence and other letters requested by the Vice-President• Monitor and advise the Vice-President on budgetary expenditures and funds remaining• Assist in investigating and seeking resolution of various concerns and issues being brought forward from many sectors• Process the call for annual Merit Awards within the academic units• Manage and coordinate events as assigned by the Vice-President• Provide the necessary support to the Vice-President for Encaenia and Convocation• Support the Vice-President, Associate Vice-President, Assistant Vice-Presidents, and Academic Administration Officer in mounting appropriate training and development workshops for deans, chairs and other members of the academic community• Liaise with President’s office, and other executive team offices, to coordinate travel arrangements Show less



University of New Brunswick

• Canada
• Higher Education
• 700 & Above Employee

• Assistant to the Comptroller and Treasurer

  • 2011 - 2018

  • Manage calendar for both Comptroller and Treasurer; plan and schedule meetings and teleconferences• Assist Comptroller and Treasurer in preparation of materials for Investment, Audit and Finance Committees throughout the year• Assist Comptroller with production and publication of year-end Financial Statements• Assist Treasurer with production and publication of the Annual Report on Long-Term Investment Fund and Investments Committee Orientation manual• Maintain the office confidential file system• Coordinate Comptroller and Assistant Comptroller roles for Encaenia and Convocation• Coordinate degrees and order medals for presentation at Encaenia and Convocation• Provide secretarial/clerical support to the Director of Financial Services & Assistant Comptroller, Trust & Treasury Manager, Director of Risk Management, as well as support other members of the Financial Services team, including production of PowerPoint presentations• Administer the university’s American Express Corporate Card Program• Manage conference room bookings and coordination of meetings• Create, develop and manage content for the Financial Services website• Ensure policies and procedures are current and up to date on Financial Services website along with the university’s central repository• Create and maintain departmental forms in form-fillable format using Adobe LiveCycle Designer• Process payment of university-wide Blue Cross invoice • Liaise with Fredericton Chamber of Commerce to organize and arrangement payment for university membership• Prepare approval letters for the processing of Sabbatical Grants, Research in Lieu of Salary Grants and Merit Awards• Custodian of Share Certificates; Research/Investments• Act as back-up for the Assistant to the Vice-President (Administration & Finance) Show less

• Receptionist, Financial Services

  • 2010 - 2011

  • Provide reception support to all of Financial Services, but mainly focused on Student Accounts & Receivable Services• Monitor inbound and outbound mail• Create, develop, and manage content for the Financial Services website• Prepare letters, statements, receipts, and other correspondence upon request• Maintain accurate filing system• Record, program and maintain the automated telephone system for Financial Services• Maintain spreadsheets for various communications with students• Prepare Emergency Loan documents on a weekly basis Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Brokerage Preferred Customer Associate

  • 2002 - 2010

  • Maintain good customer relationships for high profile/revenue customers to ensure service guarantees and expectations are met• Retain continued customer confidence by ensuring correct billing and timely customs clearance• Train new employees and create operating procedures for accounts to ensure customer expectations are met• Respond to phone calls and e-mails with customer concerns on a daily basis and proactively resolve issues• Volunteer in office safety and customer service improvement groups• Distribute new customer accounts to team members and ensure they have the information and instructions necessary to successfully manage them• Resolve account issues in a timely and proactive manner by working with internal and external departments Show less

• Brokerage Sales Associate/Brokerage Rater

  • 1999 - 2002

  • Establish and maintain Brokerage accounts• Contact potential UPS customers who are interested in UPS Brokerage services• Achieve daily sales quotas• Assess duties, taxes and brokerage fees of commodities imported into Canada while adhering to Canada Revenue Agency regulations• Ensure shipments are cleared in accordance with cut-off times while working in a high-paced group atmosphere• Contribute significantly to obtain high income accounts from competitors