Experience

Insite Managed Solutions

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Talent Acquisition Specialist

  • May 2022 - Present

  Cape Coral, Florida, United States Founded in 2007, Insite was established with the purpose to provide a truly unique experience that marries together deep contact center expertise, enthusiasm for achieving unprecedented results, and a culture of transferring knowledge. We then incorporate these characteristics into our suite of professional services: Site Benchmarking, Training, Implementation Workshops, Process Build & Transfer, Staff Augmentation, Transformations and Consulting. Insite is passionate about… Show more Founded in 2007, Insite was established with the purpose to provide a truly unique experience that marries together deep contact center expertise, enthusiasm for achieving unprecedented results, and a culture of transferring knowledge. We then incorporate these characteristics into our suite of professional services: Site Benchmarking, Training, Implementation Workshops, Process Build & Transfer, Staff Augmentation, Transformations and Consulting. Insite is passionate about understanding an organization’s urgent priorities for its contact center(s). As a Talent Acquisition Specialist, the role is responsible for conducting full life-cycle recruitment to support hiring initiatives for technical roles including but not limited to Consultants, Mid to Senior Level Management, Marketing/Sales. Administrative, Call Center Agents and Analysts. This requires sourcing, networking, conducting and managing interview processes, assessment results management and ensuring a smooth onboarding process for candidates all while respecting the “human” element for our prospective future Insiter’s. In addition to sourcing and hiring outside talent, the role also requires working with internal candidates looking to elevate within the company and managing those in-house requisition processes. The role requires working closely with peer panels, senior-level, and executive-level interview participants. As a Talent Acquisition Specialist, I also support the development and execution of strategic initiatives, including but not limited to diversity & inclusion, learning management, talent management, vendor selection and retention. In the role and with the Talent Acquisition team, we work to consistently meet and exceed recruitment initiatives, network, and maintain a top talent pipeline for the growth and stability of the organization. Elected in 2023 to Culture Council, supporting in developing, participating and encouraging employee engagements and community involvement. Show less



Sunstate Academy

• Education Administration Programs
• 1 - 100 Employee

• Admissions Representative

  • Mar 2021 - May 2022

  Fort Myers, Florida, United States Company purchased by Be Aveda Institutes Former subsidiary of Compass Rose Foundation/Jones Technical Institute Student recruiting efforts including, but not limited to outbound sales efforts to set prospective student appointments, admissions interviews and supporting with new student onboarding for private, non-profit beauty and wellness school.



TriNet

• United States
• Human Resources Services
• 700 & Above Employee

• Human Resources Solutions

  • Nov 2020 - Feb 2021

  Lakewood Ranch, Florida, United States Supported remotely in contact center operations. Served as primary interface between TriNet and worksite employees of its client companies. Ensured effective delivery of services including benefits, payroll and human resources. Managed open cases in CRM system to resolution in shortest possible timeframe.



Southern Technical College

• United States
• Higher Education
• 200 - 300 Employee

• Director of Admissions

  • May 2009 - Oct 2020

  Port Charlotte, Florida, United States Formerly Southwest Florida College a subsidiary of Compass Rose Foundation Managed team of Admissions Representatives and worked side by side in production role including admissions sales recruiting efforts for private career college. Trained and managed team of representatives . Responsible for planning and executing enrollment goals in coordination with Executive Director. Monitored admissions performance standards and activities within guidelines set forth by government and accrediting… Show more Formerly Southwest Florida College a subsidiary of Compass Rose Foundation Managed team of Admissions Representatives and worked side by side in production role including admissions sales recruiting efforts for private career college. Trained and managed team of representatives . Responsible for planning and executing enrollment goals in coordination with Executive Director. Monitored admissions performance standards and activities within guidelines set forth by government and accrediting agencies. Responsibilities included recruiting, training and development of team, in addition to planning, assigning and directing work flow and consistently appraising performance. Show less



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Territory Account Manager

  • Oct 2007 - Apr 2009

  Fort Myers, Florida Area • Responsible for product sales including payroll check processing, tax filing services, human resources support as well as various insurance services to small businesses. • Generate new small business opportunity through sales efforts including door to door prospecting, cold calls, generation of client referrals and networking with various national and personal partnerships in the banking and financial community. • Manage over 200 business accounts in Lee County area, handling client… Show more • Responsible for product sales including payroll check processing, tax filing services, human resources support as well as various insurance services to small businesses. • Generate new small business opportunity through sales efforts including door to door prospecting, cold calls, generation of client referrals and networking with various national and personal partnerships in the banking and financial community. • Manage over 200 business accounts in Lee County area, handling client service issues, additional product review as well as ensuring customer satisfaction and retention. • Handle customer set-up from initial sales presentation to client start-up. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Staffing Manager

  • Jul 2003 - Aug 2007

  Sarasota, Florida Area • Responsible for sales efforts to build new clientele including telemarketing, client visits and attendance at local networking events • Handled high-volume recruiting efforts for outside temporary, temporary to hire and direct hire placements for over 200 accounts • Maintained all screening processes such as pre-screening resumes, interviewing and reference checks • Managed over 50 employees at client sites and handled employee relations duties including counseling, hiring, firing… Show more • Responsible for sales efforts to build new clientele including telemarketing, client visits and attendance at local networking events • Handled high-volume recruiting efforts for outside temporary, temporary to hire and direct hire placements for over 200 accounts • Maintained all screening processes such as pre-screening resumes, interviewing and reference checks • Managed over 50 employees at client sites and handled employee relations duties including counseling, hiring, firing and other human resources related tasks • Maintained employee records • Awarded 2007 Q1 Quality Service Award for both clientele and job applicants surveyed for offices on the East Coast of United States Show less