Customer Support Specialist

• Sep 2022 - Present

Customer Service Manager

• Jan 2011 - Sep 2022

• As supervisor responsible for hiring and training new employees• Mange 4 departments consisting of Data Entry, Customer Service, Receptionist and Calendar Sales for a total of 20 employees• Train new Outside Sales Representatives, Phone Sales and District Managers• Respond to BBB complaints• Correspond with Sales from our 9 branch offices to answer any questions regarding ads and contracts via phone, email or skype• Prepare Pre Sale invoices for Sales department in order to close the sale• Work closely with Payroll regarding commission entries• Work closely with Accounting for misapplied checks or checks with no account #’s.• Work closely with Collections to resolve issues regarding nonpayment Show less

Supervisor for Department of Phone Sales

• Feb 2010 - Dec 2010

• As supervisor responsible for hiring and training new employees• Manage 5 phone sale representatives• Help in research for potential customers• Assign churches to work on to increase current advertisers or fill empty spaces by cold calling

Customer Service Representative

• Oct 2000 - Jan 2010

• Manage and monitor incoming calls regarding billing inquiries, copy changes, cancellations, increasing advertisements and leads.• Entering contract orders for calendars and proof-reading ad copies.• Creating spreadsheets in Excel for calendar orders to prepare for shipping.• Responsible for gathering ship tickets by comparing the actual order list to the uploaded list.• Creating correspondences in Outlook and Microsoft Word in response to customers’ requests and concerns. • Train new employees on answering incoming calls regarding billing inquiries, copy changes, transfers, cancellations, increasing advertisements, leads, taking credit card payments, phone checks, invoices and proof reading ad copy for calendar orders Show less

Customer Service

• Jun 2018 - Sep 2021

• Mix Paint for customers • Assist customers to find paint colors to complement their home • Assist customers to find products they are looking for in the paint department or in other areas of the store • Stock shelves, fill tints every night, take garbage out, returns, assist with other projects per Managers request when needed • Mix Paint for customers • Assist customers to find paint colors to complement their home • Assist customers to find products they are looking for in the paint department or in other areas of the store • Stock shelves, fill tints every night, take garbage out, returns, assist with other projects per Managers request when needed

Customer Service Manager

• Jun 1998 - Oct 2001

• Trained new customer service hires.• Managed 10 customer service representatives.• Open and closed store and filled in for Store and Assistant Managers when they were not present.• Wrote weekly schedules.• Setup new displays.• Ran nightly backups.• Ran Register• Stocked Merchandise• Print copies, business cards, stamps, send faxes, scan items to be printed or emailed• Bind booklet’s and laminate pages

Cash Officer

• May 1997 - May 1998

• Ran Cash office, balanced registers tills, prepared deposits for daily pick up, ordered cash/coins from bank