Head of Client Operations

• Oct 2022 - Present

Director Of Client Services

• Feb 2022 - Oct 2022

Operations Director

• Jun 2021 - Mar 2022

Head of Business Operations, Avail Assist

• Mar 2020 - Apr 2021

Avail is a peer-to-peer car sharing company that connects car owners who want to make extra money with those who need to borrow a car in a safe, reliable, and convenient way. As the Head of Business Operations for Avail Assist (a business vertical within Avail designed to help individuals in accidents get back on the road), I was responsible for overseeing the launch and subsequent growth of the Assist business, including defining the G2M strategy and optimizing both operations and the… Show more Avail is a peer-to-peer car sharing company that connects car owners who want to make extra money with those who need to borrow a car in a safe, reliable, and convenient way. As the Head of Business Operations for Avail Assist (a business vertical within Avail designed to help individuals in accidents get back on the road), I was responsible for overseeing the launch and subsequent growth of the Assist business, including defining the G2M strategy and optimizing both operations and the customer experience for maximum scalability. I led a team of 5 high-performing individuals in the quality execution of our operational priorities, including expansion into 3 markets and with new segments at 10x the demand volume.

Business and Strategy Manager

• Mar 2019 - Mar 2020

Led the definition and launch of a pilot to validate customer receptiveness and adoption for a new, disruptive service offering, setting up the tools and operational processes to conduct an effective test.

Consultant

• Jan 2017 - Mar 2019

FPL Associates is a trusted adviser with a 25+ year track record in advising both public and private commercial real estate companies on important compensation initiatives. Services range from compensation benchmarking and program review to short/long term incentive design and new program implementation. As an associate, I managed multiple projects (40+ per year) simultaneously to design and implement competitive compensation programs and incentive plans at commercial real estate… Show more FPL Associates is a trusted adviser with a 25+ year track record in advising both public and private commercial real estate companies on important compensation initiatives. Services range from compensation benchmarking and program review to short/long term incentive design and new program implementation. As an associate, I managed multiple projects (40+ per year) simultaneously to design and implement competitive compensation programs and incentive plans at commercial real estate companies: • Drove employee behavior, performance, satisfaction, and retention by leveraging customer-focused approach and making recommendations in consideration of business specific nuances such as age of business, investment strategy, size, financial structure, and future goals. • Analyzed large amounts of complex data, organizing results to be easily digestible and clearly and succinctly communicating project outcomes and recommendations. • Developed compensation strategies that addressed differing titles, levels, responsibilities, and pay structures, helping create consistency and provide better transparency on performance expectations. Show less FPL Associates is a trusted adviser with a 25+ year track record in advising both public and private commercial real estate companies on important compensation initiatives. Services range from compensation benchmarking and program review to short/long term incentive design and new program implementation. As an associate, I managed multiple projects (40+ per year) simultaneously to design and implement competitive compensation programs and incentive plans at commercial real estate… Show more FPL Associates is a trusted adviser with a 25+ year track record in advising both public and private commercial real estate companies on important compensation initiatives. Services range from compensation benchmarking and program review to short/long term incentive design and new program implementation. As an associate, I managed multiple projects (40+ per year) simultaneously to design and implement competitive compensation programs and incentive plans at commercial real estate companies: • Drove employee behavior, performance, satisfaction, and retention by leveraging customer-focused approach and making recommendations in consideration of business specific nuances such as age of business, investment strategy, size, financial structure, and future goals. • Analyzed large amounts of complex data, organizing results to be easily digestible and clearly and succinctly communicating project outcomes and recommendations. • Developed compensation strategies that addressed differing titles, levels, responsibilities, and pay structures, helping create consistency and provide better transparency on performance expectations. Show less

Business Development Account Manager

• Nov 2015 - Jan 2017

Euromonitor International is a provider of global market intelligence which enables companies to make more informed growth decisions. A leading intelligence firm for over 40 years, Euromonitor has analysts in over 80 different countries to provide localized insight and analysis. I owned the relationship with 10 global companies and oversaw $1M+ in annual revenue, responsible for renewing existing market research subscriptions and creating additional value for each account. I grew my… Show more Euromonitor International is a provider of global market intelligence which enables companies to make more informed growth decisions. A leading intelligence firm for over 40 years, Euromonitor has analysts in over 80 different countries to provide localized insight and analysis. I owned the relationship with 10 global companies and oversaw $1M+ in annual revenue, responsible for renewing existing market research subscriptions and creating additional value for each account. I grew my book of business using a consultative sales approach to meet annual targets by: • Having clear understanding of client growth strategies to recommend customized solutions (e.g., advised on market launch approach after recent acquisition). • Finding additional teams and departments to benefit from using data for strategic growth initiatives through effective prospecting and qualifying. • Navigating downshifts in budgets by demonstrating value over cost and gaining buy-in from different parts of organization. Show less Euromonitor International is a provider of global market intelligence which enables companies to make more informed growth decisions. A leading intelligence firm for over 40 years, Euromonitor has analysts in over 80 different countries to provide localized insight and analysis. I owned the relationship with 10 global companies and oversaw $1M+ in annual revenue, responsible for renewing existing market research subscriptions and creating additional value for each account. I grew my… Show more Euromonitor International is a provider of global market intelligence which enables companies to make more informed growth decisions. A leading intelligence firm for over 40 years, Euromonitor has analysts in over 80 different countries to provide localized insight and analysis. I owned the relationship with 10 global companies and oversaw $1M+ in annual revenue, responsible for renewing existing market research subscriptions and creating additional value for each account. I grew my book of business using a consultative sales approach to meet annual targets by: • Having clear understanding of client growth strategies to recommend customized solutions (e.g., advised on market launch approach after recent acquisition). • Finding additional teams and departments to benefit from using data for strategic growth initiatives through effective prospecting and qualifying. • Navigating downshifts in budgets by demonstrating value over cost and gaining buy-in from different parts of organization. Show less

MBA Intern

• Jun 2015 - Oct 2015

Virgin StartUp is a not-for-profit organization found by Sir Richard Branson which aims to change the prospect of startups in the UK. Through access to funding, training, and mentorship, Virgin StartUp helps founders thrive. I worked on a variety of projects at Virgin StartUp while obtaining my MBA abroad: • Managed the workshop and competition for the 2nd annual Foodpreneur Festival (national showcase of UK’s top food startups), including setting up panel of experienced… Show more Virgin StartUp is a not-for-profit organization found by Sir Richard Branson which aims to change the prospect of startups in the UK. Through access to funding, training, and mentorship, Virgin StartUp helps founders thrive. I worked on a variety of projects at Virgin StartUp while obtaining my MBA abroad: • Managed the workshop and competition for the 2nd annual Foodpreneur Festival (national showcase of UK’s top food startups), including setting up panel of experienced entrepreneurs to advise attendees on startup topics, and organizing the competition, which presented winners with opportunity to pitch their business to potential investors. • Completed business plan and financial feasibility analysis for $30M business diversification initiative, conducting both primary and secondary research, developing a point of view on the overall opportunity, value provided to customers, and economic viability. • Analyzed loan recipient data to understand and improve upon effectiveness and support of Virgin StartUp, evaluating customer satisfaction scores for both pre-loan and post-loan to determine trends for additional clarification needs or support improvement opportunities, and identifying ways to improve performance and increase funding amounts. Show less Virgin StartUp is a not-for-profit organization found by Sir Richard Branson which aims to change the prospect of startups in the UK. Through access to funding, training, and mentorship, Virgin StartUp helps founders thrive. I worked on a variety of projects at Virgin StartUp while obtaining my MBA abroad: • Managed the workshop and competition for the 2nd annual Foodpreneur Festival (national showcase of UK’s top food startups), including setting up panel of experienced… Show more Virgin StartUp is a not-for-profit organization found by Sir Richard Branson which aims to change the prospect of startups in the UK. Through access to funding, training, and mentorship, Virgin StartUp helps founders thrive. I worked on a variety of projects at Virgin StartUp while obtaining my MBA abroad: • Managed the workshop and competition for the 2nd annual Foodpreneur Festival (national showcase of UK’s top food startups), including setting up panel of experienced entrepreneurs to advise attendees on startup topics, and organizing the competition, which presented winners with opportunity to pitch their business to potential investors. • Completed business plan and financial feasibility analysis for $30M business diversification initiative, conducting both primary and secondary research, developing a point of view on the overall opportunity, value provided to customers, and economic viability. • Analyzed loan recipient data to understand and improve upon effectiveness and support of Virgin StartUp, evaluating customer satisfaction scores for both pre-loan and post-loan to determine trends for additional clarification needs or support improvement opportunities, and identifying ways to improve performance and increase funding amounts. Show less

Project Manager

• Jun 2013 - Aug 2014

AmeriLux International is a full-service manufacturer and distributor of polycarbonate, a building material used in residential, commercial, horticultural, and industrial applications. In an effort to drive revenue generation through new channels, I led the creation of a new D2C eCommerce sister company through ideation, validation, and formation. • Worked with marketing to establish branding, hired developers to create, maintain, and optimize website, and set up backend… Show more AmeriLux International is a full-service manufacturer and distributor of polycarbonate, a building material used in residential, commercial, horticultural, and industrial applications. In an effort to drive revenue generation through new channels, I led the creation of a new D2C eCommerce sister company through ideation, validation, and formation. • Worked with marketing to establish branding, hired developers to create, maintain, and optimize website, and set up backend infrastructure to manage orders. • Oversaw maintenance of website, added new products to product offering, and ensured orders were fulfilled timely and accurately post launch. • Achieved profitability after 4 months by successfully leveraging SEO and AdWords to drive digital presence and online marketing campaign conversion. In addition to the responsibilities above, I was also responsible for: • Managing the accounts receivable, accounts payable, and margin analysis for AmeriLux Transportation, under the direction of the CFO. • Serving as the Human Resources manager, managing employee orientations, recruiting, benefits administration, and program development. • Developing cost savings solutions with regards to warehouse and office purchasing through the creation of strategic vendor partnerships. Show less AmeriLux International is a full-service manufacturer and distributor of polycarbonate, a building material used in residential, commercial, horticultural, and industrial applications. In an effort to drive revenue generation through new channels, I led the creation of a new D2C eCommerce sister company through ideation, validation, and formation. • Worked with marketing to establish branding, hired developers to create, maintain, and optimize website, and set up backend… Show more AmeriLux International is a full-service manufacturer and distributor of polycarbonate, a building material used in residential, commercial, horticultural, and industrial applications. In an effort to drive revenue generation through new channels, I led the creation of a new D2C eCommerce sister company through ideation, validation, and formation. • Worked with marketing to establish branding, hired developers to create, maintain, and optimize website, and set up backend infrastructure to manage orders. • Oversaw maintenance of website, added new products to product offering, and ensured orders were fulfilled timely and accurately post launch. • Achieved profitability after 4 months by successfully leveraging SEO and AdWords to drive digital presence and online marketing campaign conversion. In addition to the responsibilities above, I was also responsible for: • Managing the accounts receivable, accounts payable, and margin analysis for AmeriLux Transportation, under the direction of the CFO. • Serving as the Human Resources manager, managing employee orientations, recruiting, benefits administration, and program development. • Developing cost savings solutions with regards to warehouse and office purchasing through the creation of strategic vendor partnerships. Show less