Experience

AmericanAg

• United States
• Insurance
• 1 - 100 Employee

• Reinsurance Account Manager

  • Aug 2021 - May 2023

  Schaumburg, Illinois, United States Assist in the development of strategic plans for client and prospects; develop client materials including submission, post-renewal materials and other documents, presentations as needed for clients. Actively participate in planning and attending client events such as conferences, pricing meetings, post placement meetings, mid-year reviews, special projects, reinsurer visits and client outings. Assist in design/re-design of client reinsurance programs. Produce various… Show more Assist in the development of strategic plans for client and prospects; develop client materials including submission, post-renewal materials and other documents, presentations as needed for clients. Actively participate in planning and attending client events such as conferences, pricing meetings, post placement meetings, mid-year reviews, special projects, reinsurer visits and client outings. Assist in design/re-design of client reinsurance programs. Produce various customer reports including, Financial Indicators, Net Operating Results, Farm Bureau Loyalty, Home & Farm Pool, and Experience Reports.

• Claims Manager

  • Aug 2019 - Aug 2021

  Schaumburg, Illinois, United States (remote) Conduct claim operations to maximize cooperation, service, and financial equity between AmericanAg and its reinsurance clients handling of claims. Assist clients in the strategic resolution of claims, to effectively and efficiently determine coverage issues, liability determinations, valuation, and litigation strategy. Additional Projects/Responsibilities: * Rebrand of Designation/Catastrophe Assistance Program - ICA Intercompany Cat Adjuster Program * Developed a… Show more Conduct claim operations to maximize cooperation, service, and financial equity between AmericanAg and its reinsurance clients handling of claims. Assist clients in the strategic resolution of claims, to effectively and efficiently determine coverage issues, liability determinations, valuation, and litigation strategy. Additional Projects/Responsibilities: * Rebrand of Designation/Catastrophe Assistance Program - ICA Intercompany Cat Adjuster Program * Developed a comprehensive marketing strategy, effectively communicated the new brand identity to our target audience. * Repositioned the ICA Program to increase visibility and impact. * Identified and addressed any issues or concerns that emerged during the rebranding process, ensuring that the new brand identity was aligned with the stakeholder expectations and needs. To view the completed product, please follow this link: https://www.aaic.com/resources/ICA-program-overview/



Farm Bureau Insurance of Michigan

• United States
• Insurance
• 700 & Above Employee

• Manager Auto Claims

  • Sep 2017 - Aug 2019

  Lansing, Michigan, United States Responsible for a department of 43 associates. Three direct reports; two inside claims supervisors and one outside supervisor of the road appraisers. Created plan for continued education. Provided guidance and support for associates to pursue continuing education. Gained approval from executive leadership to support I-CAR certifications for all road appraisers. Vendor Management. Negotiated multiple service agreements and contracts with vendors to improve customer… Show more Responsible for a department of 43 associates. Three direct reports; two inside claims supervisors and one outside supervisor of the road appraisers. Created plan for continued education. Provided guidance and support for associates to pursue continuing education. Gained approval from executive leadership to support I-CAR certifications for all road appraisers. Vendor Management. Negotiated multiple service agreements and contracts with vendors to improve customer experience and outcomes. Presented the updated contract provisions to executive leadership. Oversee any and all litigation pertaining to auto physical damage. Respond to all Department of Insurance and Financial Services inquiries. Achievements: * Redevelopment of the entire Auto Claims Department * Created an onboarding process for new auto claims representatives. * Presented and received approval from executive leadership to redesign the inside adjusters’ job description and salary level to accurately reflect their job responsibilities. * Streamlined workflows and requested updated equipment to provide a more satisfying work environment for the associate. * Achieved significant reduction in expense due to redevelopment of territories, eliminating the use of independent adjusters. * Customer service made essential by the implementation of pass-through auto claims process, ensuring one-adjuster is the point of contact. * Audit system and guidelines established to conduct annual claims reviews to ensure quality control of claims processes within Claim Center. This also allowed leadership to be aware of training topics to present to the team.

• Team Leader, Auto Physical Damage

  • Sep 2015 - Sep 2017



The Hanover Insurance Group

• Insurance
• 700 & Above Employee

• Senior Claims Adjuster MACP Claims

  • Jul 2014 - Sep 2015

  Howell, Michigan

• Senior MI PIP Claims Representative

  • Nov 2012 - Jul 2014



Auto-Owners Insurance

• United States
• Insurance
• 700 & Above Employee

• Michigan Personal Lines Underwriter

  • Mar 2012 - Nov 2012

  Lansing, Michigan

• Wisconsin Personal Lines Underwriter

  • Sep 2008 - Mar 2012

  Appleton, Wisconsin

• Branch Claims Representative

  • Oct 2008 - Sep 2009

  Appleton, Wisconsin

• Michigan PIP Claims Representative

  • Nov 2006 - Oct 2008

  Lansing, Michigan