Experience

Bynet Business

• Israel
• IT Services and IT Consulting
• 1 - 100 Employee

• Service & Support Department Manager

  • Jan 2018 - Present

  In charge of 80% of the human resource in the organization, leading and implementing cross-organizational changes in structure and operation modules. While being exclusively responsible for managing all aspects of service in the company, I ensure constant increase in employee education and conditions. In charge of 80% of the human resource in the organization, leading and implementing cross-organizational changes in structure and operation modules. While being exclusively responsible for managing all aspects of service in the company, I ensure constant increase in employee education and conditions.



Partner Israel

• Israel
• Telecommunications
• 700 & Above Employee

• Head of Business Division

  • Oct 2015 - Dec 2016

  Managed a staff of 60 employees and 4 team managers. Handled and resolved intricate sales and service dilemmas against mega-corporations, strategic accounts and small businesses. Ensured cost-effectiveness and smooth operations, and was awarded ‘Business Division Honorary’

• Sales and Service Team Manager, Corporate Accounts

  • Jul 2010 - Oct 2015

  Managed 6 Service Managers and 15 representatives. Enhanced and maintained optimal customer-satisfaction of 500 strategic accounts, constantly striving to better client experience. Awarded ‘Business Division Honorary'.

• Customer Service Manager

  • Dec 2008 - Jun 2010

  Junior management positions