Experience

Union Bank of Israel

• Banking
• 1 - 100 Employee

• Head of Training and Organizational Development

  • Jan 2018 - Present

  Head of Training and Organizational Development at Union Bank. Incharge of the Bank’s Training Center as well as the Welfare and the Intra-organization communication.- Managing the training center of the bank includes identifying employees needs at all levels, continuously prioritizing, developing training and learning methodologies.- Managing the Welfare Department, includes setting up the Welfare and leisure policies, and production of activities and events.- Managing the internal-organizational communication includes formulating and integrating the set instructions, announcements and policies of the bank. In addition, managing the content of the intra-organizational portal.-Welfare and training budget management, while working with external suppliers and production companies Show less

• Head of Organization and Methods

  • Aug 2012 - Jan 2018

  -Comprehensive management of the Industrial Engineering and Management Department, including management of outsourcing providers in various projects, while controlling budget, output and schedule.-Management of a multi-year large project for rewriting and maintaining all the work procedures for the Bank's branches, along with examining and improving work processes at headquarters and in the field.-Development and conducting of organizational surveys to improve methods and processes at the Bank, as well as planning, support and implementation of organizational changes.-Management of the organizational structures and personnel regulations via the Hilan computerized system for HR management, including regular follow-up and reporting on standard gaps vis-à-vis workforce.-Consolidation and maintenance of HR standards and procedures at the Bank's branches and centers.-Formulation, management and updating of reward formulas for Bank employees, including formulas aimed at unique populations in the Bank.-Allocation of areas and preparation of programs for alteration of units at the Bank's headquarters and branches. Show less



Orange

• Germany
• International Trade and Development
• 1 - 100 Employee

• mobile network operator and internet service provider. Positio

  • Jul 2011 - Jul 2012

  -Management of projects for the improvement of services provided via the Company’s call centers, customer service centers and supporting operating units. -Planning and implementation of measures to improve service quality, along with examining and analyzing alternatives, and coordinating the implementation of changes on site. -Establishment, splitting and consolidation of the Company’s call centers, including consolidation of organizational structures, human resources input evaluation, formulation of work processes and reporting. -Establishment of a chat center, including specification of requirements, setting up of a knowledge management system, as well as setting of goals, indices and reporting tools. -Improvement of the IVR switchboard, along with mapping the existing state and planning improvements, including specification of a self-service system. Show less



Hoshen Financial Services Engineering - Organization and Methods

• Israel
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager

  • Feb 2005 - Mar 2011

  -Management and execution of consulting projects in the field of organization and methods, along with analysis and specification of business processes, computing and operation. -Management of the engineering staff, output and budget control, schedule compliance and customer management. -Responsible for simultaneously leading 3-4 projects on a regular basis, totaling in hundreds of thousands of shekels. Major projects: -Organizational examination of the management units and operational support units of financial organizations, as well as formulation of operative recommendations for implementation, including consolidation of organizational structures, and design of work processes to improve service levels and efficiency. -Development and conducting of surveys to identify gaps in complying with the regulatory directives, as well as implication analysis (RTGS, Basel II, Money Laundering and Terror Financing Prohibition). -Consulting and support throughout the merger of two banks, including formulation of a methodology for conducting a business gap survey with the aim to integrate the two banks’ systems, as well as specification of the information system for documenting gap surveys, and formulation of a plan to complete the merger. -Development of a concept for providing operational support to the overseas offices of a large bank, including streamlining and improving work processes, and optimizing the organizational evaluations at the headquarters. Show less