Experience

Fab.com

• Technology, Information and Internet
• 1 - 100 Employee

• Crackerjack

  • Mar 2012 - Present

  Attract potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Show less



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Center Consultant

  • Oct 2010 - May 2012

  Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Set up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Center Show less



Metropolitan Museum of Art Distribution Center

• Control Office Assistant

  • Oct 2011 - Mar 2012

  Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information. Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations. Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund Maintains office schedule by picking-up and delivering items using automobile. Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status. Show less