Experience

Biomat Plasma Center
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Quality Associate

  • Oct 2016 - Present

N/A
• Phlebotomist


Food Lion

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Sep 2013 - Oct 2016

  Promoted 3 times in 3 years, from customer service rep, to assistant customer service manager to mgr. •Manage close to $20K deposits on a daily basis, overseeing all register transactions validity. •Recruit, train, and supervise close to 25 customer service reps and cashiers on a daily basis. •Foster an environment of impeccable customer service enjoyed by customers. •Proactively diffuse complaints and empower employees to deliver top performance. Promoted 3 times in 3 years, from customer service rep, to assistant customer service manager to mgr. •Manage close to $20K deposits on a daily basis, overseeing all register transactions validity. •Recruit, train, and supervise close to 25 customer service reps and cashiers on a daily basis. •Foster an environment of impeccable customer service enjoyed by customers. •Proactively diffuse complaints and empower employees to deliver top performance.



Being a Blessing Child Care

• Owner/Operator

  • Oct 2010 - Jan 2013

  Provided daily care and attention for six (6) children ranging in age from infant to 4 years old. •Observed and applied developmental programs, reported back to parents/guardians. •Maintained records of children’s growth, development and behaviors. •Supervised children’s play area and administered play and learning applicable to age of child. •Taught and coordinated daily routines to include dressing, toileting, eating, and sleeping. •Set-up childcare setting in accordance to state Department of Social Services guidelines. Show less



Carillion Health System

• United States
• Hospitals and Health Care

• Phlebotomist

  • Aug 2008 - Apr 2010

  Administered between 20-40 daily blood draws for a diverse group of patients, to include pediatric and geriatric clients. •Conferred with patients in explaining procedures, gaining cooperation and relieving fears. •Handled and processed venipuncture, electrocardiogram, urine analysis, blood testing, centrifuging/autoclaving. •Prepared specimen for main lab work, compiled daily logs, and processed lab inventory replenishment. Administered between 20-40 daily blood draws for a diverse group of patients, to include pediatric and geriatric clients. •Conferred with patients in explaining procedures, gaining cooperation and relieving fears. •Handled and processed venipuncture, electrocardiogram, urine analysis, blood testing, centrifuging/autoclaving. •Prepared specimen for main lab work, compiled daily logs, and processed lab inventory replenishment.



Glenside Family Physicians

• Head Phlebotomist

  • Sep 2004 - Oct 2006

  Managed and trained a staff of 10+ employees on delivering quality patient care. •Established and maintained effective working relationships with patients and internal partners. •Ordered lab supplies and coordinated incoming medical equipment and invoicing punctually. •Scheduled appointments and reschedules for 20+ patients daily via phone and in-person. Managed and trained a staff of 10+ employees on delivering quality patient care. •Established and maintained effective working relationships with patients and internal partners. •Ordered lab supplies and coordinated incoming medical equipment and invoicing punctually. •Scheduled appointments and reschedules for 20+ patients daily via phone and in-person.



Medical Office Associates

• Medical Assistant/Phlebotomist

  • May 2003 - Apr 2005

  Acted as the First Impressions Ambassador facilitating registration, medical history review, and insurance retrieval. •Requested files and records from other healthcare providers applying HIPPA. •Prepared and coordinated specimens and cultures for dispatch to laboratory. •Obtained initial lab results and performed patient vitals. Acted as the First Impressions Ambassador facilitating registration, medical history review, and insurance retrieval. •Requested files and records from other healthcare providers applying HIPPA. •Prepared and coordinated specimens and cultures for dispatch to laboratory. •Obtained initial lab results and performed patient vitals.