Admin Team for Professor's Cyber Lounge

• Sep 2022 - Present

Responsible for maintaining a strong online presence on the following platforms: LinkedIn, Discord, Clubhouse, and GroupMe. Responsible for creating and curating content for various social media platforms. Created and maintained a content calendar to ensure a consistent and strategic posting schedule. Engaged with the audience by responding to comments, messages, and mentions. Fostered a sense of community and addressed customer inquiries or concerns promptly. Used current events in news related to the cybersecurity industry and incorporated these into the social media strategy when relevant. Building and nurturing online communities around the organization's products or services, creating a loyal customer base. Ensured that all social media activities comply with legal and industry-specific regulations and guidelines. Helped Moderate trainings in Zoom and Discord Worked with Mimikatz, John The Ripper, password hashing. Completing PAM & IAM Architect training Working knowledge of Active Directory A+ in progress Net+ certification in progress Show less

Contractor

• Sep 2016 - Present

09/2016 - Present Comply with the terms and policies set by Uber or Lyft, including vehicle and insurance requirements, background checks. Transports passengers in a safe professional manner. Continues to spread brand awareness on a daily basis. Volunteer as a Lyft Ambassador at the Pepsi Center and Denver Film Festival helping sign up new passengers and educating existing passengers on how the app works and trouble shooting app issues. 09/2016 - Present Comply with the terms and policies set by Uber or Lyft, including vehicle and insurance requirements, background checks. Transports passengers in a safe professional manner. Continues to spread brand awareness on a daily basis. Volunteer as a Lyft Ambassador at the Pepsi Center and Denver Film Festival helping sign up new passengers and educating existing passengers on how the app works and trouble shooting app issues.

Content Administrator

• Jul 2021 - Jan 2023

Acknowledgement administrator

• Oct 2019 - Aug 2021

Created and implemented quality control check to ensure accurate accounting of 800-1,000 tax receipts generated weekly and manually stuff in envelopes. Implemented process improvement procedure to move SCRUB reporting from being handwritten to online shared database for everyone in the department to reference. Administrative role responsible for manually generating 100-200 tribute acknowledgements, cards and preparing general tax receipts. Responsible for conducting internet searches for obituraries of memorial tribute recipient. Additionally responsible for answering donor comment mail and conducting overall maintenance of donor records. Answers and/or directs phone calls from donors regarding fundraising at National Jewish, and Direct Marketing in particular. Responsible for taking credit card donations over the phone and requests to be removed from junk mail list. Verifies gift processing data entry against source documentation, highlights error and makes appropriate changes in Raiser's Edge. Inputs database corrections (address changes, coding, and special notes) and researches/reprocesses credit card denials. Maintain Tribute files and generates related reporting Show less

Data Integrity Analyst- Contractor to TIAA-CREF

• Aug 2012 - Oct 2017

Experience in a highly regulated industry Assisting with project conversion of After Tax Annuity and Insurance products Proven experience in problem solving, dealing with ambiguity and organizational agility. Analyze, review and monitor their company’s computer data to ensure that data integrity is constantly maintained Ensure that users are in compliant with company’s rules and regulations Analyze computer data storage systems and work to restore lost data Ensure that information in an electronic database is accurate, safe and reliable, and maintain a log of computer errors Adhere to confidentiality rules related to areas such as system access, data access and computer security rules at all times. Coordinate data mapping and data translation activities, working to increase accuracy. Document database structures and define data elements to enable re-use of data. Extract data from multiple sources, standardize the data, and produce analyses. Create ongoing and ad hoc reports with appropriate metadata and quality information. Show less

Service Coordinator

• Jan 2006 - Nov 2011

• Identified threats that would have negatively impact the company and customers.• Determine various options and flexibilities available through the annuity contracts, government regulations, company policies and procedures and communicate the options to internal clients.• Assist with the development and processing of special projects, programs, overall training, and mentoring for the Denver and Charlotte After Tax Annuity Pay Out Departments.• Document and implement process flows and standard operating procedures for TIAA-CREF Life. • Participated in user acceptance testing—to include development and execution of test conditions.• Facilitated user training and assisted in the development of user manuals/job-aids for user training• Reviewed and modified SOPs based on compliance and/or operational changes. Show less

Pay In Service Representative (Individual Retirement Annuity)

• Jan 2002 - Dec 2005

• Process all aspects of IRA pay-in processes including Asset Transfer forms (Individual Retirement Annuity and Pension), set up and apply contributions, and establish Individual Retirement Annuity and Pension contracts.• Complete processing transactions within established turn around times and at established productivity levels of 98% or higher.• Distribute work to associates for processing and review for quality assurance/verification.• Assist in balancing the general ledger accounts.• Document and implement process flows and standard operating procedures.• Research and resolve internal/external customer complaints within established turn around periods.• Communicate details of TIAA-CREF retirement plans and products to internal individual and institutional clients.• Assist with the development and processing of special projects, Pilot Team programs and overall training and mentoring for the IRA. Show less