Ingénieur logiciel

• Oct 2023 - Present

Software engineer

• Sep 2021 - Oct 2023

Telephony & VoIP Owner:- Develop and maintain VoIP code and infrastructure for Calldesk (using Kamailio & PJSIP/PJSUA)- Manage projects aimed at improving Calldesk's telephony architecture - Manage flow and legislation (number of channels, cost, compliance with new laws)- Integrate with international clients and partners- Create, maintain, and share documentationOther projects : - Integrate new NLU models to improve bots - Improve Calldesk Studio by integrating new features or enhancing existing ones Show less

Full-stack Developer Intern

• Mar 2021 - Aug 2021

Calldesk specializes in AI-based call center automation solutions, with callbots that have a 90%+ understanding rate and can reduce calls handled by agents by ~75%

Stagiaire ingénieur R&D

• May 2020 - Aug 2020

Stagiaire

• Jun 2019 - Aug 2019

Ajout d'algorithmes de traitement de scénario sur un logiciel de simulation des systèmes IoT Ajout d'algorithmes de traitement de scénario sur un logiciel de simulation des systèmes IoT

Stagiaire

• Jan 2018 - Feb 2018

Software Engineer Intern

• Apr 2017 - Jun 2017

Integration of the SonarQube code analysis tool and generation of code quality reports for all Symphony teams. Integration of the SonarQube code analysis tool and generation of code quality reports for all Symphony teams.

téléconseillère service client

• Jul 2016 - Apr 2017

Management of customer calls and emails related to loyalty cards and drive services. Management of customer calls and emails related to loyalty cards and drive services.

Animateur centre aéré

• Jul 2013 - Aug 2016

Supervision and management of groups of children aged 3 to 15, including creating games and overseeing outdoor activities, with groups of 20 to 30 children. Supervision and management of groups of children aged 3 to 15, including creating games and overseeing outdoor activities, with groups of 20 to 30 children.