Kenyatta Parker
Energy Program Manager at Community Investment Corporation- Claim this Profile
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Topline Score
Bio
Credentials
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OSHA 10
Occupational Safety and Health AdminstrationMay, 2014- Sep, 2024 -
Illinois Home Weatherization Assistance Program
-Feb, 2013- Sep, 2024 -
Building Analyst Professional
Building Performance Institute, Inc.Apr, 2019- Sep, 2024 -
Envelope Professional
Building Performance Institute, Inc.Apr, 2019- Sep, 2024 -
Renovator Initial
OAI, inc.Jun, 2014- Sep, 2024
Experience
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Community Investment Corporation
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United States
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Financial Services
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1 - 100 Employee
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Energy Program Manager
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May 2023 - Present
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CEDA
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Philippines
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Apparel & Fashion
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Multi-Family Project Supervisor
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Jul 2022 - May 2023
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Trade Ally Liasion
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May 2016 - Aug 2022
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Weatherization Assessor/Final Inspector
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Dec 2012 - Jun 2015
• Conduct 2-3 audits per day as an Assessor on targeted structures to determine required health/safety, mechanical work, architectural and air reduction measures to be performed.• Generate work orders by inputting data into the State of Illinois’ WeatherWorks auditing software• Final-Inspect 5-6 homes per day after work have been completed to ensure compliance with all programs standards and specifications• Ensuring that material and labor cost are accounted for and reported in accordance with program guidelines and providing documentation for incomplete and marginal work.• Initiate callback procedures to the customers as well as contractors.• SharePoint Database Manager for the Assessment Final Inspections department to ensure the integrity of the vital information of targeted structures. Show less
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Customer Service/Quality Assurance
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Jun 2010 - Dec 2012
Coordinate visits with contractors and Quality Assurance Inspectors to decide what actions are needed to resolve customer concerns. Work with staff regarding ongoing evaluation of workflow systems to implement process improvement. Meet quota for complaint closures by completing 3-5 on a weekly basis. Conduct 75-100 outbound customer service follow up calls from E-Forms received through call center. Responsible for creating and presenting up to date changes in process and procedures in the customer service department to other departments. Administer, collect, and enter data from Customer Satisfaction Surveys while referring complaints to appropriate department supervisor. Handle all emergency calls regarding customers with non-operating heating systems and coordinate with other departments to get heating systems functioning properly. Perform Root Cause Analysis and Corrective Actions Reports on all complaints. Conduct Outreach events for CEDA Weatherization in different aldermanic wards and for numerous community organizations promoting CEDA’s Weatherization services. Show less
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CSBG REACH Project Case Manager
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Aug 2006 - Jun 2010
Recruit and maintain a given quota for eligible LIHEAP participants Provide resources for job search, housing, training, and house hold budgetingCollaborated with the WIA program to help clients in need of employment.Train clients in understanding utility bills and how to conserve energyCreate community partner relationships with Cook county agenciesCreate individualize development plans to help clients meet their personal and professional goalsRefer clients for necessary social service needs outside of REACH programLiaison for ComEd, Peoples Gas, and NICOR representatives Show less
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Dyson
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Household Appliance Manufacturing
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1 - 100 Employee
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Helpline Representative
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May 2005 - Aug 2006
Trouble-shoot inbound calls regarding warranty and repair issues for the Dyson products. Input data into Siebel computer system concerning repairs, refunds and customer complaints and compliments. Fax and Copy work orders, shipping orders, and other work related documents. Train new hires and participate in special projects. Trouble-shoot inbound calls regarding warranty and repair issues for the Dyson products. Input data into Siebel computer system concerning repairs, refunds and customer complaints and compliments. Fax and Copy work orders, shipping orders, and other work related documents. Train new hires and participate in special projects.
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Hewitt Associates
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United States
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1 - 100 Employee
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Customer Service Associate
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Nov 2004 - May 2005
Educate client employees on benefit plans and solve complex issues relating to their health, savings and retirement plans. Enroll clients into their medical, dental and visions plans. Elect how clients want their pension payments distributed. Create and update employee files. Keep current on programs and services through on-going training. Attend meetings and trainings as directed. Educate client employees on benefit plans and solve complex issues relating to their health, savings and retirement plans. Enroll clients into their medical, dental and visions plans. Elect how clients want their pension payments distributed. Create and update employee files. Keep current on programs and services through on-going training. Attend meetings and trainings as directed.
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Illinois Action for Children
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United States
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Individual and Family Services
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200 - 300 Employee
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Family Resource Coordinator
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Nov 2000 - Apr 2004
Service difficult inbound phone calls from parents and providers for IDHS Certificate Program Serve as team point person for the SNAP and All Kids Care program Serve as liaison to the Program Integrity and Assurance Department Acts as mentor to staff on team and assist in cross training activities Responsible for identifying caseload trends and problematic areas Reconcile and prepare reports on Family Resource activity for assigned team Coordinate the dissemination of information on relevant child care, welfare, and child development issues Serve as back-up Family Resource Specialist or Family Resource Support Specialist when it is called upon Implement IDHS child care policy Oversee 5-10 staff members, assuring employees adhere to assigned duties Assign all IDHS paper work completed by clients to specialists daily Enter child care payments and supplements in EXTRA computer system Verify client’s eligibility using IDHS Databases EXTRA, PACIS, IPACS, PASDX, AWVS, and SAMS Show less
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Education
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Triton-College
Associate's degree, Business Administration and Management, General -
1998 - 1999
Northwood University
Computer Science
Community
