Kenyatta Perry
Customer Service Representative at Diligent Health Solutions- Claim this Profile
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Bio
Madai Guillaume
I had the pleasure of working with Kenyatta as a classmate in Google's IT Support certificate at Merit America. Kenyatta is a highly motivated and hardworking individual. She is always willing to go the extra mile and is always eager to learn new things. Kenyatta is also a team player and is always willing to help others. She consistently demonstrated her ability to learn new concepts quickly and apply them to real-world problems. She was also a valuable member of the team, and her contributions were always appreciated.
Giavana Barros
During my time studying the Google IT Support Certification with Kenyatta, She showed many times her interest in progressing her career with learning skillsets to compliment her journey in IT. She's attentive, picks up on material quickly, and shows genuine interest in learning more. I cant wait to see her grow in the tech space!
Madai Guillaume
I had the pleasure of working with Kenyatta as a classmate in Google's IT Support certificate at Merit America. Kenyatta is a highly motivated and hardworking individual. She is always willing to go the extra mile and is always eager to learn new things. Kenyatta is also a team player and is always willing to help others. She consistently demonstrated her ability to learn new concepts quickly and apply them to real-world problems. She was also a valuable member of the team, and her contributions were always appreciated.
Giavana Barros
During my time studying the Google IT Support Certification with Kenyatta, She showed many times her interest in progressing her career with learning skillsets to compliment her journey in IT. She's attentive, picks up on material quickly, and shows genuine interest in learning more. I cant wait to see her grow in the tech space!
Madai Guillaume
I had the pleasure of working with Kenyatta as a classmate in Google's IT Support certificate at Merit America. Kenyatta is a highly motivated and hardworking individual. She is always willing to go the extra mile and is always eager to learn new things. Kenyatta is also a team player and is always willing to help others. She consistently demonstrated her ability to learn new concepts quickly and apply them to real-world problems. She was also a valuable member of the team, and her contributions were always appreciated.
Giavana Barros
During my time studying the Google IT Support Certification with Kenyatta, She showed many times her interest in progressing her career with learning skillsets to compliment her journey in IT. She's attentive, picks up on material quickly, and shows genuine interest in learning more. I cant wait to see her grow in the tech space!
Madai Guillaume
I had the pleasure of working with Kenyatta as a classmate in Google's IT Support certificate at Merit America. Kenyatta is a highly motivated and hardworking individual. She is always willing to go the extra mile and is always eager to learn new things. Kenyatta is also a team player and is always willing to help others. She consistently demonstrated her ability to learn new concepts quickly and apply them to real-world problems. She was also a valuable member of the team, and her contributions were always appreciated.
Giavana Barros
During my time studying the Google IT Support Certification with Kenyatta, She showed many times her interest in progressing her career with learning skillsets to compliment her journey in IT. She's attentive, picks up on material quickly, and shows genuine interest in learning more. I cant wait to see her grow in the tech space!
Credentials
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Introduction to Microsoft Excel
CourseraMay, 2023- Nov, 2024 -
Google IT Support Specialization
CourseraApr, 2023- Nov, 2024 -
IT Security: Defense against the digital dark arts
CourseraApr, 2023- Nov, 2024 -
System Administration and IT Infrastructure Services
CourseraApr, 2023- Nov, 2024 -
Operating Systems and You: Becoming a Power User
CourseraMar, 2023- Nov, 2024 -
The Bits and Bytes of Computer Networking
CourseraMar, 2023- Nov, 2024 -
Technical Support Fundamentals
CourseraFeb, 2023- Nov, 2024 -
Learning How to Learn: Powerful mental tools to help you master tough subjects
CourseraDec, 2022- Nov, 2024
Experience
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Diligent Health Solutions
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United States
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Customer Service Representative
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May 2023 - Present
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Support Services Group
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United States
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Outsourcing and Offshoring Consulting
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500 - 600 Employee
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Customer Service Representative
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Nov 2022 - Mar 2023
-Communicated with customers, through Salesforce and a soft-phone -Assisted with payment and account issues, troubleshooting, and general inquiries -Achieved a 5 star metric rating on 97% of calls and maintained a quality rating of 98, out of 100, based on a set of detailed guidelines -Utilized critical thinking and problem solving skills to gain loyal customers and alleviate their concerns -Worked closely with IT to keep computers and systems running -Gained useful knowledge through learning new programs, like Jabber, GlobalProtect, GSuite, and Microsoft 365 -Escalated unsolvable problems, through an internal ticketing system Show less
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State of Alabama
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Government Administration
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700 & Above Employee
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Facilities Manager
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Apr 2012 - Jan 2023
-Progressed from seasonal employee to management, through dedication, critical thinking, and creativity -Initiated successful means to create a hospitable environment and serve patrons with top-tier customer service -Managed 8 employees by supervising daily operations, scheduling shifts, and holding bi-monthly staff meetings with strong leadership skills and empathy, resulting in a productive team and a great work environment. -Tracked inventory accountability, monthly, within a less than 1% error rate, through creating detailed and accurate spreadsheets. -Streamlined inventory by updating entry and calculation methods, and computerizing out-of-date processes. -Implemented multiple techniques to improve customer retention and satisfaction, such as properly training employees to actively listen, show empathy, build rapport, and utilize means to de-escalate situations -Collaborated with IT department to keep store systems, like POS, Veeder root, computers, copiers, fax machines, wi-fi routers, and clock in machines, up and running. -Handled maintenance and upkeep of facilities machines, also passed along issues that needed escalation, through an internal ticketing system. Show less
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Education
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2004 - 2008
Benjamin Russell High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program -
2023 - 2023
Udacity
Nanodegree, Front End Web Development
Community
