Experience

CompuSystems

• United States
• Events Services
• 100 - 200 Employee

• Director of Client Success

  • Mar 2022 - Present

  • Manage and log all activities through enterprise CRM software• Perform account planning, including identifying customers key business drivers and stakeholders• Present our products and services to current and potential clients• Negotiate contracts and pricing• Work with operational teams to bring quick resolution to customer issues and challenges• Travel to your client’s trade shows, presentations, and meetings• Represent CSI at industry trade shows and networking events Show less

• Registration Project Manager

  • Sep 2014 - Mar 2022

  • Create an extensive Production Specifications Manual and website mock-ups (one per each show website) with all show specifications for the programming teams.• Provide technical recommendations to clients to ensure the most cost effective solution is delivered• Perform quality assurance testing of databases and websites• Review quality assurance documents to ensure accuracy of testing and provide logical solutions• Liaison between clients and members of the in-house show team (approximately 4-6 people)• Manage all aspects of the trade show process from initial project creation to final post-show invoicing• Responsible for ensuring all tasks are completed on, if not before, the scheduled due dates• Lead meetings with key stakeholders both internally and externally• Travel to show site to oversee the registration process, train temporary workers, and troubleshoot any issues that may arise Show less



National Automatic Merchandising Association

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Senior Coordinator, Meetings & Events

  • Dec 2007 - Sep 2014

  • Coordinate all aspects of conferences, conventions and trade shows which include pre-planning, onsite execution and post event wrap up. • Financial management including budget reconciliation, invoicing, and account receivables. • Maintain and develop relationships with our exhibitors and sponsors. • Assumed lead planning responsibilities for our trade show registration system. • Communicates with general service contractor, sponsors, advertisers and staff for sponsorship fulfillment including invoicing, details, space requirements, layout and deadlines. • Assists in the development, design and layout of the program book, online manual and fliers. Develops and manages special projects for various departments such as surveys and in-house created program books and marketing materials. • Responsible for creation and distribution of broadcast emails as needed and web site management. Contact with show suppliers and customer inquiries and request for information. • Provides excellent customer service to exhibitors, sponsors and advertisers and handles inquiries and requests. Show less