Experience

New York Edge

• United States
• Primary and Secondary Education
• 300 - 400 Employee

• Academic Enrichment Coach

  • May 2023 - Present

  Ensured the health, safety and well-being of participants in the program by providing appropriate supervision at all times. Took responsibility for one’s own well-being and the well-being of others. Kept immediate supervisor informed daily of any concerns regarding participants, staff, or the facility. Engaged participants in meaningful activities, lesson plans and special events that are structured, age- appropriate, fun, exciting, challenging, and values based in the areas of arts, character development, literacy, creative expression, physical fitness and/or nutrition. Prepared the learning environment and necessary supplies for program activities. Assumed responsibility for the cleanliness and organization of the camp room, program supplies, and activity space. Supported the planning and implementation of all activities, including but not limited to learning initiatives, field trips, and culminating performances. Provided support to Activity Specialists with activity implementation. Created and maintained a strength-based, youth-focused atmosphere that is consistent and sensitive to the needs of participants with learning, emotional, or behavioral differences. Served as a positive role model for participants. Took a leadership role in providing regular updates to caregivers. Show less



Encore

• United States
• Events Services
• 700 & Above Employee

• Audio Visual Technician

  • Aug 2022 - Jan 2023

  Provided leadership, coordination and hands on delivery in the installation, operation and removal of AV equipment, including but not limited to projectors, screens, virtual camera and audio connection. Assisted in running shows of a variety of sizes and complexity. Coalesced with other teammates in carrying out responsibilities. Provided leadership, coordination and hands on delivery in the installation, operation and removal of AV equipment, including but not limited to projectors, screens, virtual camera and audio connection. Assisted in running shows of a variety of sizes and complexity. Coalesced with other teammates in carrying out responsibilities.



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Manager

  • Jun 2021 - Jul 2022

  Reported to and supported the Store Manager in ensuring the store team delivers top quality customer service and creates an excellent customer experience. Helped manage Sales Associates, FT Store Supervisors and PT Store Supervisors in maintaining and driving sales, customer satisfaction, the store’s facilities, loss prevention audits, service, staffing goals, payroll planning, safety, administrative work, company programs, and inventory control so that work is actualized in accordance with company-defined practices and processes. Acted as a role model for the company, carrying the customer first mentality and enriching workplace culture. Show less



Party City

• United States
• Retail
• 700 & Above Employee

• Sales Team Lead

  • Sep 2017 - Dec 2021

  Mastered all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others. Managed and planned the daily and weekly workload to deliver store sales goals and customer engagement. Assisted the Store Team Leader with team onboarding and learning. Continuously directed and coached store associates. Supported the Store Team Leader in holding associates accountable to expectations. Was responsible for creating an environment that promoted associate engagement and retention. Show less



BrookBurg & Co.

• United States
• Manufacturing
• 1 - 100 Employee

• Marketing Specialist

  • Mar 2021 - Apr 2021

  Engaged in commission based sale pitches to individuals and/or groups in order to achieve daily target goals. Implemented marketing strategies in order to increase revenue. Promoted brand through showcasing to the public. Engaged in commission based sale pitches to individuals and/or groups in order to achieve daily target goals. Implemented marketing strategies in order to increase revenue. Promoted brand through showcasing to the public.



David's Bridal

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2019 - Feb 2021

  Was responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. Reported to the Store Manager, in partnership with the Operations Supervisor/Manager. Supported the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store was foundationally excellent and that the customer had an exceptional shopping experience. Was responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. Reported to the Store Manager, in partnership with the Operations Supervisor/Manager. Supported the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store was foundationally excellent and that the customer had an exceptional shopping experience.