Experience

dacadoo

• Switzerland
• Wellness and Fitness Services
• 1 - 100 Employee

• Application Support Engineer

  • Jul 2022 - Present

  •Support different types of incidents/requests for our software product •Identify issues, gather data/steps to reproduce and apply workarounds if possible •Document incidents/bugs and creation of Knowledge Base articles depending on resolutions •Creation of NoSQL queries for customized reports •Perform analysis on software application functionality •Support different types of incidents/requests for our software product •Identify issues, gather data/steps to reproduce and apply workarounds if possible •Document incidents/bugs and creation of Knowledge Base articles depending on resolutions •Creation of NoSQL queries for customized reports •Perform analysis on software application functionality



Self-employed

• Toronto, Canada Area

• Freelance Graphic Designer

  • Jan 2015 - Present

  • Design marketing banners and online advertisements • Creation and editing of images and logos • Creating web platforms and managing updates • One-on-one customer service and support with clients • Design marketing banners and online advertisements • Creation and editing of images and logos • Creating web platforms and managing updates • One-on-one customer service and support with clients



SysAid

• Israel
• Software Development
• 100 - 200 Employee

• Senior Customer Support Engineer

  • Aug 2021 - Jun 2022

  • Communicate with clients to diagnose technical issues• Low to medium complexity Support tickets resolution• Provide step-by-step instructions to fix technological issues• Provide backups/workarounds whenever necessary• Become the product expert and answer complex technical questions and inquiries• Respond to support calls and tickets via email, chat or voice call sessions

• Customer Support Engineer

  • Feb 2021 - Aug 2021

  •First point of contact and escalation in regards to support matters•Responding to inquiries via email and chat.•Take ownership of tickets and see them until resolution•Perform efficient troubleshooting and root cause analysis



Carry Telecom

• Canada
• Telecommunications
• 1 - 100 Employee

• Technical Support Representative

  • Oct 2019 - Sep 2020

  • Manage large amounts of inbound calls in a timely manner • Identify issues and administer solutions through a step-by-step process • Record and enter call activities into a computer information system software • Provide network support and resolve problems to the end-user satisfaction • Follow up with clients to ensure issue has been resolved • Manage large amounts of inbound calls in a timely manner • Identify issues and administer solutions through a step-by-step process • Record and enter call activities into a computer information system software • Provide network support and resolve problems to the end-user satisfaction • Follow up with clients to ensure issue has been resolved