Experience

Qualia

• United States
• Software Development
• 300 - 400 Employee

• Senior Product Subject Matter Expert

  • Oct 2021 - Present

• Customer Success Specialist

  • Feb 2021 - Sep 2021

• Lender Fulfillment Specialist

  • Aug 2020 - Jan 2021

  Implemented and developed the user experience with Qualia's newest product in over 5,000 Title Companies, Settlement Agencies, and Law Firms nationwide.Created and developed inbound customer support processes for Qualia Post and Access by creating messaging and internal playbooks, improving response time, and building a training program for Qualia's Customer Success division.Found solutions in Post-closing document collection for mortgage lenders working in all 50 states by adapting Qualia Post and Access to regional and state real estate laws and processes. Show less



ESPN

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Production Assistant / Runner

  • Aug 2018 - Dec 2019

  Crew member for premier ESPN productions including ‘College Gameday’ and ‘The College Football Playoff’ working both in game and studio environments Managed and organized various tasks vital for the success of the broadcast in an environment where critical thinking and problem-solving are consistently required Distributed scripts and communication-systems through the set and on-field during the filming process Transported ESPN Talent, Executives, and VIPs to a variety of locales on a tight schedule Show less



Texas 4000 for Cancer

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Assistant Ride Director - Rockies Route

  • Nov 2017 - Oct 2019

  Leadership member for the 2019 team of the world’s longest annual charity bike ride traveling from Austin, Texas to Anchorage, Alaska. Led and organized a team of 28 University of Texas at Austin undergraduate and graduate students. Organized team logistics, oversaw planning committees, and assisted riders in achieving fundraising and fitness goals. Individually fundraised over $40,000 for cancer research and support services. Completed the 70-day, 4,687-mile ride in the Summer of 2019. Show less



Texas Monthly

• United States
• Book and Periodical Publishing
• 100 - 200 Employee

• Editorial Intern

  • Aug 2018 - Dec 2018

  Worked under the Texas Monthly editorial staff gaining experience in the magazine process. Researched for, transcribed content, and assisted with the 'Underdog: Beto vs. Cruz' podcast. Wrote, researched and edited for the daily newsletter, 'The State of Texas' Tasked to fact-check and conduct research for stories, podcasts, and print issues. Pitched stories for digital and print to various magazine verticals Worked under the Texas Monthly editorial staff gaining experience in the magazine process. Researched for, transcribed content, and assisted with the 'Underdog: Beto vs. Cruz' podcast. Wrote, researched and edited for the daily newsletter, 'The State of Texas' Tasked to fact-check and conduct research for stories, podcasts, and print issues. Pitched stories for digital and print to various magazine verticals



Young Life's Beyond Malibu

• United States
• Religious Institutions
• 1 - 100 Employee

• Maintenance Intern

  • Jun 2018 - Aug 2018

  Worked with a team of four college students on various projects to facilitate successful mountain trips for guides and participants. Managed the checkout, return, and repair of mountaineering gear to over 80 high school and college-aged participants per week in a time-sensitive manner. Worked in an environment where creativity, problem-solving, and effective management were required daily. Worked on tight deadlines with a scarcity of resources to allow for base camp to operate effectively. Show less



Laity Lodge Youth Camp

• United States
• Recreational Facilities
• 1 - 100 Employee

• Camp Counselor

  • 2015 - 2017



City of Austin

• United States
• Government Administration
• 700 & Above Employee

• Head Lifeguard

  • 2014 - 2016