CEO Cartina

• Oct 2023 - Present

CEO Cartina Management, Management Consultant

• Feb 2023 - Oct 2023

Management Consultant

• Nov 2022 - Feb 2023

Senior Management consultant helping customers within strategic, tactical and operational initiatives. IT governance, IT sourcing, IT procurement and project management roles. Working with business and IT stakeholders to deliver on strategic objectives and secure actual results.

IT Management Consultant

• Feb 2021 - Nov 2022

IT Management consultant successfully managed major procurement and sourcing initiatives within retail, manufacturing, and rental businesses. IT Management consultant successfully managed major procurement and sourcing initiatives within retail, manufacturing, and rental businesses.

Head of IT Governance & Vendor Management at SJ

• Mar 2018 - Jan 2021

Head of IT governance, Vendor- and IT service management. Coaching a great team IT business developers and vendor managers. Driving the development of modern and sustainable IT governance - supporting SJ’s ambition to become one of Sweden’s most digital companies. Developed, executed and “operationalized” modern IT governance through anchorship, solid business understanding and key objectives and goal mapping. A high level of curiosity and a exploring mindset was key to support and understand the customer-journey, to focus on areas with highest business- and IT value. - a “rolling” fit-for-purpose IT strategy, a defined IT Operating model, the IT business development plan, sourcing strategy supporting the overall IT strategy, the “project pulse” monitoring and managing ITs ability to deliver projects, a governance model for internal and external audit and regulatory compliance Program manager role for a tender/bid initiative within SJ, SJ Öresundståg. - Established and delivered 40+ IT-capabilities available by an exact given time & date, part of building the new daughter company, SJ Öresundståg AB - The program delivered all technology needed, from new IT-infrastructure to the development of backend- and frontend Apps built on Azure Cloud-services. Purchased SaaS solutions, Integrations/APIs (MS/SAP), legacy systems Show less

Management Consultant

• Jun 2017 - Apr 2018

As a management consultant working with one of the pioneers in Internet banking, to secure high availability & stability in the core- and customer facing internet banking services, outsourced to an external vendor. Reducing a high number of IT disturbances which had a direct negative impact on customer satisfaction and trust for the Internetbank services. Defined and executed a service improvement initiative and delivered a number of improvement activities. Some of the key deliverables was to launch a solid business and IT governance structure, improving the relationship and trust between the Bank, the outsourcing partner and the internal IT department. Through a great team effort the reduction of critical incidents went from 15-20 to 0-1 disturbances / month, improving overall business and customer satisfaction. Show less

Head of IT Service Delivery, Infrastructure & Applications Maintenance

• Jun 2015 - Jun 2017

Head of the Service Delivery Management team and member of the IT Operations leadership team. Accountability for budget and resources securing Operational Stability and management of outsourcing partners and relationship with business stakeholders. A multi-outsourced environment with on-shore and off-shore delivery handled by a 20+ strong Service Manager team securing service performance within Application Maintenance, IT Infrastructure, Datacenter mgmt, IT Workplace, Networks, Telephony, EDI & Integration and Customer facing Web platforms. In the role successfully improved the Operational Stability, increased the Cost Efficiency and shortened Time to market. Additionally managed the AM requirement gathering and negotiating efforts with two new strategic off-shore outsourcing suppliers based in India. Show less

Manager Service Delivery

• May 2013 - Jun 2015

Manager, Service Delivery Center, Mail Production. The SDC ensured quality and effectiveness in the application maintenance field in close collaboration with the business units in the Nordic countries.Coaching and leading a team of highly skilled Service and Object Managers managing the life cycle for IT services in the IT portfolio. Relationship and SLA management of suppliers and the service integration across a multisourced environment was part of my daily work.

Senior advisor

• Nov 2012 - Mar 2013

Lead architect designing and implementing a new organizational structure to increase business value and efficiency against stakeholders. The outcome of the initiative led to the consolidation and harmonization of multiple functional IT teams, processes and governance bodies which subsequently reduced overhead and complexity. Implementation of a more agile and lean way-of-working through prototyping, visualization and cross functional interaction

Head of Process Office, SEB Business Support

• Jan 2008 - Nov 2012

Responsible for a department managing core governance and service management processes & applications, enabling a risk adverse, efficient and effective way of working within IT Infrastructure, IT Development, SEB business divisions and SEB Partners. Governance, Operational and Strategic responsibilities for ITSM processes, supporting technologies, staff and budget. Establishment of common processes and tools globally within SEB. The function was a key enabler to fully utilize outsourcing and internal captive offshoring initiatives. Involved in all aspects in regards of a well working operational environment, including service integration and management of services and contracts, regardless of sourcing model. Initially project manager and responsible for recruiting a new excellent team of highly skilled ITSM professionals with great success. Show less

Head of Business Support & Quality Assurance, Skandia IT Service

• May 2005 - Dec 2007

Head of Business support providing support to the business units and internal IT. Management of resources, budget and business plans for functional areas; - Quality Assurance - Process Supporting Technology (ITSM & Systems Management apps, HP/IBM etc) - IT Project Management Office (PMO) - IT communications office In addition holding the Service Level Management Process role, translating IT services into Business centric services, presented in the IT Service Catalogue. Set-up of SLA's with KPI's for service monitoring, vital for management of business relations. Part of IT Management team reporting to the CEO of Skandia IT Services. Show less

Global Program Manager, Common processes & application deployment

• Mar 2004 - Apr 2005

Global processes & application deployment at all major business & IT sites for the #1 Pharma company in the world. Management and project execution, budget, project resources located in Europe, Asia and Americas, overseas twenty countries and business sites was deployed to. The project team delivered Global processes, e.g. Change, Configuration, Problem, Incident management processes, and a common ITSM solution on time, within budget and working in practice!

Program manager, process deployment Europe

• Nov 2003 - Mar 2004

Senior Project manager for processes and technology establishment including being the subject matter expert within the ITSM field, I executed steering and management of the project to align a number of manufacturing sites in the United Kingdom, Sweden and Italy realising a common way of working. The successful outcome of the project, which realised a new corporate footprint, led to the decision to execute a global rollout.

Head of EMEA Operations Center

• Aug 1999 - Nov 2003

Line manager position establishing the EMEA IT Operations Center organization, supporting Pharmacia's global IT Infrastructure services. Full accountability for budget, recruitement of staff and plan build run phases. Operations Center held the EMEA supporting role with ownership of Process management, Proactive systems/network monitoring, 2nd level Infrastructure Operations teams and an Applications development team. Standardized global processes built on ITIL was designed, formalized and implemented globally. Two Operations Centers had a follow-the-sun approach with a split responsibility between my EMEA Operations Center in Stockholm, Sweden and in Kalamazoo, Michigan USA, achieving global business support coverage. Show less

Manager, Systems & Network Management

• Jun 1997 - Jul 1999

Establishment of a new functional department which had to consolidate, migrate and centralize all existing Swedish police IT infrastructure and applications enterprise monitoring into one focal point. In this 24/7, three shift function, processes and procedures became essential. As a front runner I introduced the ITIL diciplines to be used as the foundation for the team’s working principles and guidelines. The function had a monitoring, a 2nd level support team as well as a development team for infrastructure and applications management technologies. A core part of my role was to work closely with business stakeholders, Infrastructure and Applications to accomodate their need and to increase the level of control and automation. Show less

UNIX systems engineer & Systems Management tools developer

• Nov 1995 - May 1997

Systems & Mainframe Engineer, Production planner

• Mar 1991 - Oct 1995

AS/400 operations, systems engineer/network technician

• 1990 - 1991