Kent Yuen

Manager, Asia Tech Service at Tapestry
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong SAR, HK
Languages
  • English Full professional proficiency
  • Cantonese Native or bilingual proficiency
  • Mandarin Professional working proficiency

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Credentials

  • CCNA
    Cisco
  • ITIL V3
    ITIL
  • PMP
    Project Management Institute
  • VCP
    VMware

Experience

  • Tapestry
    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Manager, Asia Tech Service
      • May 2017 - Present

      • Oversee the IT infrastructure operation and standard for Asia region• Full responsibility for the budget planning process for Asia infrastructure of its associated opex and capex (US$1M) • Work with the global IT team and outsourcing partner to support and deliver global projects (AWS/Alicloud migration, VMware VDI, Netapp storage expansion, HCI, SCCM)• Work with the DevOps team to design the backend infrastructure (cloud and on-premises)• Work with the retail IT support team to design the store infrastructure • Manage and operate the HK and SG (DR-site) datacenter • Oversee the annual Asia DR drill • Align with global team to define global IT standard• IT infrastructure asset management• Review and define IT policy/standard• Vendor Management

  • AECOM
    • United States
    • Civil Engineering
    • 700 & Above Employee
    • Assistant Manager, System Engineering. IT
      • Dec 2012 - May 2017

      - Oversee the IT infrastructure operation and standard for Asia region- Managed Capex and Opex (USD$2M)- Lead a regional team that worked locally/remotely to deliver projects- Work with US team to deliver global project- Align with global team to define global IT standard- IT infrastructure asset management- Update and define IT policy/standard- Change order management- Vendor management

    • Senior System Engineer
      • Apr 2010 - Nov 2012

      - Build and lead a regional virtual team that worked remotely to deliver projects- Administrate 100 Servers in Asia region including server monitoring, patch management and server refresh- Vendor management- Update and define IT policy- Server capacity planning- VMWare ESX and Hyper-V administration- SAN/NAS storage administration- Data center maintenance

  • VF Corporation
    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • IT Analyst, Network Infrastructure
      • Jan 2008 - Apr 2010

      - Administrate 120 servers in the Asia region including server monitoring, patch management, and server refresh- Coordinate new office infrastructure setup and office expansion/relocation in the Asia region (HK, China, Thailand, Taiwan, India, Pakistan, Bangladesh, Japan, Egypt)- Plan and evaluate server and network capacity- Support data center, server, and network during after office hour outages- Plan and execute new infrastructure equipment installation- SAN, Citrix, and VMware ESX administration- Vendor management

    • IT Support Analyst
      • Feb 2005 - Dec 2007

      - Support 120 servers in the Asia region- Provided reliable first level network support- Implemented change requests- Executed backup task administration- Project managed Cisco VoIP administration- Coordinated new POS opening including POS PC setup, in-store cabling, CCTV, and circuit installation

Education

  • The University of Hong Kong
    Master of Science, Electronic Commerce and Internet Computing
    2008 - 2010
  • University of Toronto
    Bachelor of Science, Major in Computer Science
    1999 - 2003

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