Experience

University of Bridgeport

• United States
• Higher Education
• 700 & Above Employee

• Systems Network Administrator

  • Jan 2022 - Present



Robert Half Technology

• Wilton Center, Connecticut, United States

• Onsite Support Technician

  • Sep 2020 - Jan 2021

  • Troubleshoot and aligned Smartboards screens in Classroom, also install projectors for smartboards and replaced bulb lamps. • Install software and configure settings for Document Camera units and confirmed that device works correctly by using book or document to be view by camera unit. • Setup workstations for new employees and confirm all devices work correctly, educate all teachers and staff on correct procedure of use of new equipment and devices. • Upgrade and support Chromebook issues for hundreds of students throught school district. • Configure multiple wireless access points through use of Ruckus Software. And troubleshoot, track and update any defective equipment as necessary.



Danbury Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Desktop Support Specialist

  • Dec 2019 - Jun 2020

  • Responsible for reimaging all computers and laptops from W/7 to Windows 10 at Danbury Hospital location and all of its affiliates. • Added users accounts and computers to the domanin by way of Group Policy in Active Directiory • Create multilple user accounts to Active Directory through Powershell Scripting • Upgrade and configure all necessary applications and software for all employees receiving new machines. • Migrate all user configurations and settings through the Ivanti management Console. • Troubleshoot all portable machines for software and wireless issues in all the departments throughout the hospital • Created Virtual Desktops within users laptop for select employees



Westchester Medical Center, a member of WMCHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Desktop Engineer

  • May 2014 - Sep 2019

  Resolve Level 1and 2 calls for the Medical Center. Assist with various time sensitive projects within the hospital which includes, imaging, software and physical installation of computers and pc-related devices Process and monitor ongoing backups and process all reports and transactions through the IT mainframe Console. Assist in helpdesk call coverage through Altiris Ticketing system to troubleshoot Level 1-2 desktop issues for up to 4000 users hospital wide either by phone or remote access



Travelers

• United States
• Insurance
• 700 & Above Employee

• IT PROFESSIONAL

  • Apr 2013 - Sep 2014

  • Upgrade end users from MS Office 2007-2010 • Troubleshoot any upgrade and software issues, also performed disk cleanup and defragment. • Customize and QA’d PC’s and laptops thru SCCM and RSP software • Deploy software and apps to physical and virtual machines • Upgrade end users from MS Office 2007-2010 • Troubleshoot any upgrade and software issues, also performed disk cleanup and defragment. • Customize and QA’d PC’s and laptops thru SCCM and RSP software • Deploy software and apps to physical and virtual machines



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• FIELD TECHNICIAN

  • Aug 2012 - Jan 2013

  • Repair and replace PC’ and POS units Walmart, Home Depot and Target. • Ship out defective parts and devices to repair warehouses for repair and replacement • Upload software from store network, migrate all PC and POS settings to new unit • Setup, install and configure HP and Lexmark network printers for Home Depot • Troubleshoot, remove/replace hard drives on network servers • Repair and replace PC’ and POS units Walmart, Home Depot and Target. • Ship out defective parts and devices to repair warehouses for repair and replacement • Upload software from store network, migrate all PC and POS settings to new unit • Setup, install and configure HP and Lexmark network printers for Home Depot • Troubleshoot, remove/replace hard drives on network servers



Microsoft Computer Store

• DANBURY, CT

• BOH COMPUTER TECHNICIAN

  • Jun 2012 - Jul 2012

  • Repair and replace PC’ and POS units Walmart, Home Depot and Target. • Ship out defective parts and devices to repair warehouses for repair and replacement • Upload software from store network, migrate all PC and POS settings to new unit • Setup, install and configure HP and Lexmark network printers for Home Depot • Troubleshoot, remove/replace hard drives on network servers • Repair and replace PC’ and POS units Walmart, Home Depot and Target. • Ship out defective parts and devices to repair warehouses for repair and replacement • Upload software from store network, migrate all PC and POS settings to new unit • Setup, install and configure HP and Lexmark network printers for Home Depot • Troubleshoot, remove/replace hard drives on network servers