Experience

Criterion Systems

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Business Analyst

  • May 2023 - Present

  Vienna, Virginia, United States Fulfilled duties of Business Analyst for a contract with the U.S.D.O.E.'s National Nuclear Security Agency (NNSA) Fulfilled duties of Business Analyst for a contract with the U.S.D.A.'s U.S. Forest Service : • Conducted research for the consolidation of the Natural Resource Management (NRM) system.



Sallie Mae

• United States
• Financial Services
• 700 & Above Employee

• Scrum Master II

  • Apr 2022 - Feb 2023

  Reston, Virginia, United States Fulfilled duties of Scrum Master for several Scrum and Kanban-solution teams: • Balanced team capacity with workloads for Sprints and Program Increments (PI). • Wrote and presented ADO queries to help measure user stories against objectives. • Gathered, disseminated, and critiqued team-performance metrics (e.g., team velocity). • Encouraged Agile team members’ application of SAFe principles. • Worked with management, teams, and contractors to resolve cross-team/discipline… Show more Fulfilled duties of Scrum Master for several Scrum and Kanban-solution teams: • Balanced team capacity with workloads for Sprints and Program Increments (PI). • Wrote and presented ADO queries to help measure user stories against objectives. • Gathered, disseminated, and critiqued team-performance metrics (e.g., team velocity). • Encouraged Agile team members’ application of SAFe principles. • Worked with management, teams, and contractors to resolve cross-team/discipline issues. Notable projects: • Project that converted SLM collections and recovery solutions to Salesforce and required extensive cross-team coordination. • Project that modernized SLM’s disbursement automation by updating code, creating software-delivery pipelines, and ensuring that releases complied with audit guidelines. • Project that increased the reliability of SLM’s school portal by reducing production issues. • Project that improved production-issue fixes’ speed to market using Release on Demand. • Helped the SLM Cloud Operations Kanban Team improve their board management and story state lifecycle. Obtained risk-partner reviews for production-release artifacts.

• Business Analyst II

  • Sep 2019 - Apr 2022

  Reston, Virginia, United States Performed duties as Product Owner for SLM’s System Team and as BA for Loan-Application Communication team: • Analyzed business features to identify and write the component user stories needed. • Facilitated Scrum-team and business-owner sessions to define Minimal Viable Product (MVP) and the definition of done. • Groomed the backlog for PI and Sprint planning. • Participated in Agile ceremonies, including Daily Stand-Ups (DSUs), Iteration Retrospective/Planning sessions, and… Show more Performed duties as Product Owner for SLM’s System Team and as BA for Loan-Application Communication team: • Analyzed business features to identify and write the component user stories needed. • Facilitated Scrum-team and business-owner sessions to define Minimal Viable Product (MVP) and the definition of done. • Groomed the backlog for PI and Sprint planning. • Participated in Agile ceremonies, including Daily Stand-Ups (DSUs), Iteration Retrospective/Planning sessions, and PIPEs. Notable projects: • Migrated several applications to SLM–managed cloud infrastructure to reduce costs and increase speed to market. • Acted as gatekeeper for matrices that defined (a) the criteria for SLM customers’ outstanding application tasks, and (b) the content and timing of communications to those customers.

• Systems Analyst

  • Jul 2005 - Sep 2019

  Reston Virginia • Acted as a business analyst between in-house business users and on- and off-shore technical and testing staff. • Facilitated extensive user sessions for developing requirements. • Wrote business design documents, and secured the business users’ approval. Supported translating the requirements into technical documentation. Notable projects: • Designed a new loan-origination platform for SLM’s private-credit student loans. • Outsourced SLM’s loan-pricing function. • Developed… Show more • Acted as a business analyst between in-house business users and on- and off-shore technical and testing staff. • Facilitated extensive user sessions for developing requirements. • Wrote business design documents, and secured the business users’ approval. Supported translating the requirements into technical documentation. Notable projects: • Designed a new loan-origination platform for SLM’s private-credit student loans. • Outsourced SLM’s loan-pricing function. • Developed a data-driven rules function that provided schools with loan-disbursement schedules and evaluated school-supplied schedules.

• Senior Programmer Analyst

  • Jun 2003 - Jul 2005

  Reston VA • Designed and coordinated the development of a second-generation, loan-status decision-making engine for SLM’s private-credit loans that became the sole status engine for 10 years. • Lead Cobol programmer in a multi-release project to upgrade the generation of regulatory truth-in-lending statements that included repayment schedules, APRs, etc.

• Programmer Analyst II

  • Mar 2001 - Jun 2003

  Reston, VA • Lead Cobol programmer on a loan-status decision-making engine for SLM’s Stafford loans.

• Programmer Analyst II

  • Mar 2001 - Jun 2003

  Reston, Virginia, United States • Lead Cobol programmer on a loan-status decision-making engine for SLM’s Stafford loans.

• Programmer Analyst I

  • Jul 1999 - Mar 2001

  Reston VA • Lead Cobol programmer on a loan-status decision-making engine for SLM’s Stafford loans. • Maintained and enhanced mainframe loan-consolidation application with online and batch Cobol-based components.

• Senior Programmer

  • Dec 1997 - Jul 1999

  Reston VA • Modified batch and online Cobol modules to comply with structured programming principles, as well as a conversion to DB2.



BDM Corp

• Analyst

  • Feb 1996 - Nov 1997

  Wilmington DE • Wrote technical narratives for new State of Delaware social-services platform. Created detailed process flow-charts of the new application.