Experience

Olympic College

• United States
• Education Administration Programs
• 400 - 500 Employee

• Credentials Evaluator 3

  • Nov 2021 - Present



Olympic College - Recent College Graduate/Senior Help Desk Technician

• Bremerton, Washington, United States

• At home for now

  • Jul 2020 - Nov 2021

  Looking for remote (telecommuting) work opportunities. Looking for remote (telecommuting) work opportunities.



Olympic College

• United States
• Education Administration Programs
• 400 - 500 Employee

• Information Technology Help Desk Technician

  • Oct 2015 - Jun 2020



Alere Inc.

• United States
• Medical Device
• 700 & Above Employee

• Operations and Help Desk Manager

  • Mar 2004 - Nov 2004

  Provided management oversight of all inbound and outbound data processing, file transfers, and communications Produced disaster recovery documentation for IT functions Installed, modified and repaired software and hardware to resolve technical issues Provided management oversight of all inbound and outbound data processing, file transfers, and communications Produced disaster recovery documentation for IT functions Installed, modified and repaired software and hardware to resolve technical issues



Innotrac

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Operations Manager

  • Jun 2002 - Jan 2004

  Managed computer processing functions for a team of 5 running business critical processing in a 24x7 order fulfillment company • Conducted performance reviews yearly, offering praise and recommendations for improvement • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives, while meeting QC standards. Managed computer processing functions for a team of 5 running business critical processing in a 24x7 order fulfillment company • Conducted performance reviews yearly, offering praise and recommendations for improvement • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives, while meeting QC standards.



Benesight Inc

• Director Of Information Technology Operations

  • Jan 1998 - Apr 2001

  Supported operations tasks for over 1100 clients providing processing and support across 10 regional offices throughout the continental United States • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets • Directed team of 16 in operational development of service network, including implementation of quality requirements and operating standards Supported operations tasks for over 1100 clients providing processing and support across 10 regional offices throughout the continental United States • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets • Directed team of 16 in operational development of service network, including implementation of quality requirements and operating standards