Experience

NBCC (New Brunswick Community College)

• Canada
• Higher Education
• 400 - 500 Employee

• Peer Mentor

  • Aug 2023 - Present

  Working as the representative of NBCC Saint John campus. Answering general questions about NBCC and navigating college resources. Facilitate regular one-on-one or group outreach to mentees via in-person or virtual meetings, emails, WhatsApp, and MS Teams. Assisting with online and/or campus-based communication, events and resource sharing. Organizing cultural awareness events focusing on culture, history and heritage. Invite mentees to Orientation, workshops and student engagement activities. Show less



IO Solutions Contact Center

• Canada
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Inbound Customer Service Representative

  • Jun 2023 - Present

  • Ask the customer about the problem and solve it within a reasonable time limit and during the first contact. • Actively listen to customers and offer the appropriate products and services based on the customer’s needs. • Promote different products and services. • Use the appropriate resources, programs, and software to meet the customer’s demands. • Complete accurate transactions in an ineffective and precise manner with attention to detail. • Reach and attain sales objectives tailored to each client’s needs to ensure they are satisfied and content with the service. • Receive and incorporate feedback regularly to improve your personal and professional development. • “Commit to being there” for our customers and share our dedication to delivering world-class customer service and first-call resolution. Show less



Burger King

• United States
• Restaurants
• 700 & Above Employee

• Team Member

  • Jan 2023 - Present

  • Prepare and cook food items according to the restaurant's recipes and procedures. • Maintain a clean and organized kitchen and dining area. • Follow food safety and sanitation procedures. • Assist other team members with tasks as needed. • Maintain a positive and friendly attitude towards customers and team members. • Prepare and cook food items according to the restaurant's recipes and procedures. • Maintain a clean and organized kitchen and dining area. • Follow food safety and sanitation procedures. • Assist other team members with tasks as needed. • Maintain a positive and friendly attitude towards customers and team members.



JJS Holdings Limited

• Kimbe, Papua New Guinea

• Wholesale/Retail Manager

  • Nov 2019 - Sep 2022

  • Maintained rapport and relationships with customers. • Checked customers’ invoices and maintained the daily sales data in the systems. • Troubleshoot problems in the computer and printers. • Researched and recommended innovative and automated approaches for system administration tasks. Identify strategies that leverage resources and provide economies of scale. • Entered new items and prices in the retail database system. • Performed daily backup operations, ensuring all required file systems and system data were successfully backed up. Show less



Mandaue City Public Market Vendors Multi-Purpose Cooperative

• Poblacion III, Carcar City, Cebu

• New Accounts

  • Apr 2018 - Nov 2019

  • Encoded information about the new members and depositors in the system. • Prepared I.D. for new members, membership profiling and processed Fire Insurance. • Responsible for Mortuary members, Time Depositors, and new members. • Updated and generated Savings accounts and generated Mortuary savings. • Ensured the documents were filed. • Encoded information about the new members and depositors in the system. • Prepared I.D. for new members, membership profiling and processed Fire Insurance. • Responsible for Mortuary members, Time Depositors, and new members. • Updated and generated Savings accounts and generated Mortuary savings. • Ensured the documents were filed.



Qualfon

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2016 - Sep 2016

  • Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting customers via phone, email, or chat. • I handled a high volume of incoming customer requests, ensuring timely and accurate responses. • Identified and assessed customers' needs, providing appropriate solutions and recommendations. • Maintained thorough knowledge of company products, services, and policies to assist customers effectively. • I have documented all customer interactions in the customer relationship management (CRM) system, including inquiries, complaints, and resolutions. • Collaborated with other team members and departments to resolve complex customer issues. • Stay updated with industry trends, product updates, and policy changes to enhance customer support. • Processed customer orders, returns, and exchanges accurately and efficiently. • Upsell and cross-sell products or services to increase customer satisfaction and maximize sales opportunities. • Participated in ongoing training and professional development to improve customer service skills. Show less