Account Manager

• Jul 2016 - Present

Engineering Manager

• Aug 2015 - Jul 2016

Network Engineer II

• Apr 2012 - Aug 2015

Tasked with design, implementation, and administration of enterprise/corporate level VMware, Microsoft, and Citrix environments, the role of Network Engineer at Systems Engineering also includes emphasis on the customer relationship. Workload also includes a rotating 24/7 on-call schedule and many evenings/weekends per specific client requirements. Among those technologies being deployed and managed:- Microsoft Active Directory (Server 2003, 2008, 2008/R2 and 2012/R2)- Microsoft Exchange Server (2003, 2007, 2010 and 2013)- Microsoft WDS and MDT both with/without SCCM integration.- Zerto Virtual Replication and Disaster Recovery- Citrix XenApp (Versions 5 - 7.5)- VMware ESX/i 3.5 - 5.5 Hypervisor and vCenter Technologies- NetApp SAN Storage Solutions- HP MSA SAN Storage Solutions- Veeam Backup and Replication (Versions 6, 6.5, 7 and 8)- Symantec Backup Exec (Versions 11d, 2010, 2012 and 2014)- McAfee SaaS Email Protection (Partner Certified)- Symantec.cloud Email Security (Partner Certified)- Microsoft System Center Configuration Manager 2007, 2012 Show less

Network Administrator

• Nov 2011 - Apr 2012

What began as a position as the primary Network Administrator with Northern Human Services developed into an all-encompassing technologies position specializing in: - Cisco LAN and WAN technologies - Microsoft Active Directory administration - Network infrastrucutre planning and implementation - Microsoft Exchange 2010 administration - Administration of Windows 2003, 2008, 2008 R2 and Linux server technologies - Strategic planning and implementation of a wide range of telecommunications technologies Show less

Systems Administrator

• Sep 2008 - Oct 2011

Promoted to Systems Administrator position in July of 2009 as a reflection of my growth and success within the I.T. department of St. Lawrence University. Alongside those duties of the Computing Facilities Coordinator below, I also manage virtual and physical servers (running VMWare, Windows Server 2003, 2008, and 2008 R2, along with Mac OSX Server and Linux Server). Took part in the development and implementation of our new Exchange 2010 e-mail and calendar implementation including the migration of data from older Linux e-mail databases and Meeting Maker calendar database. Work alongside three other Systems Administrators to develop and implement network solutions for our administrative departments. Maintain Server hardware, operating systems, and software licensing systems.Administer group policy in an Active Directory domain consisting of approximately 1500 workstations, 40 group policy objects, and 5,000 user accounts. Tasked with testing and deployment of Windows 7 to labs, classrooms, and faculty/staff workstations in the Spring and Summer of 2010. Current deployment testing has been a success for both classrooms and employee workstations. Show less

Computing Facilities Coordinator

• Sep 2008 - Oct 2011

Began September 15, 2008 as the acting Computing Facilities Coordinator, directly responsible for configuring and managing 845 laboratory and classroom computers across campus. On a daily basis, collaborate with other I.T. staff to manage approximately 2,000 total workstations. Initial job requirements included managing lab and classroom technologies alongside our plethora of available network resources including publicly accessible software packages. Lead designer and maintainer of desktop and laptop images for both lab/classroom and faculty/staff workstations in which I utilized Symantec Ghost, sysprep, Active Directory, and Group Policy Management in both Windows Server 2003 and 2008 environments. Expanded the implementation of LabStats networking software to utilize its reporting functionality regarding usage statistics and availability. Actively involved in VB and HTML scripting in the deployment of software packages and our ResNet 2009 computer configuration interface.Worked extensively with vendor and development technical support to solve networking and application conflicts. Gained much experience in the installation of software packages on Windows servers in our Active Directory environment and administering these packages through group policy when necessary. Created superb working relationships with many departments across campus. Provided quick and efficient technical support outside of my job description as well for office and research lab environment technologies. Worked with fellow I.T. staff to produce documentation for our dual-boot image deployment process, abroad program computing technologies, and numerous knowledge base articles in Service Desk. Directed collaborative trainings in which we guided students through exercises which addressed particular work orders and/or technical skills. Actively involved with the Server Group in researching possible software solutions for software and image deployment. Show less

InfoTech Liaison to the Johnson Hall of Science

• Aug 2007 - Aug 2008

As an undergraduate Biology major and a member of the student staff in the Information Technology department at St. Lawrence University, I was hired to implement, maintain, and troubleshoot day-to-day technology in the new Johnson Hall of Science. I have continued this expertise during my professional career at I.T. as well.