Ken Rodrigues

OFP Lead at NRI Distribution
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Contact Information
us****@****om
(386) 825-5501
Location
Kamloops, British Columbia, Canada, CA

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Credentials

  • German Language A1
    Goethe-Institut e.V.
    May, 2014
    - Oct, 2024
  • Occupational First Aid Level 2
    WorkSafeBC
    Jun, 2023
    - Oct, 2024

Experience

  • NRI 3PL
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 200 - 300 Employee
    • OFP Lead
      • May 2023 - Present

      ~Receive and review customer orders for accuracy, completeness, and adherence to company policies. ~Verify inventory availability and coordinate with relevant teams to ensure order fulfillment. ~Prioritize order processing based on urgency and customer requirements. ~Resolve order-related issues and discrepancies promptly. ~Collaborate with cross-functional teams such as sales, warehouse, and shipping to streamline order processing workflows. ~Communicate order status updates to customers, providing timely information on shipment tracking, delays, or any other relevant information. ~Coordinate with suppliers and vendors to ensure timely delivery of goods and resolve any potential delays. ~Provide guidance and leadership to a team of order fulfillment processors. ~Assign tasks, set priorities, and monitor individual and team performance to meet order processing targets. ~Train new team members on order processing procedures, systems, and best practices. ~Conduct regular performance evaluations and provide constructive feedback to team members. ~Identify opportunities for process improvement within the order fulfillment process and implement necessary changes. ~Develop and implement standard operating procedures (SOPs) to ensure consistent and efficient order processing. ~Analyze data and metrics related to order processing performance, identifying trends and areas for improvement. ~Ensure compliance with company policies, industry regulations, and customer requirements throughout the order fulfillment process. ~Conduct regular audits and quality checks to maintain accuracy and consistency in order processing. ~Address customer complaints and resolve issues related to order fulfillment promptly and professionally. Show less

  • Aramark
    • United States
    • Hospitality
    • 700 & Above Employee
    • Event Setup Supervisor
      • Sep 2021 - Present

      ~Banquet setups and management ~Managed team and led them in the right direction ~Proved successful working within tight deadlines. ~Scheduling every week according to event contracts. ~Developed strong communication and organizational skills through working on event contracts. ~Paid attention to detail while completing event contracts. ~Build strong relations with clients for future events. ~Banquet setups and management ~Managed team and led them in the right direction ~Proved successful working within tight deadlines. ~Scheduling every week according to event contracts. ~Developed strong communication and organizational skills through working on event contracts. ~Paid attention to detail while completing event contracts. ~Build strong relations with clients for future events.

  • Loblaw Companies Limited
    • Canada
    • Retail
    • 700 & Above Employee
    • SAP Operations Clerk
      • Aug 2021 - May 2023

      ~Customer Service ~Managed and Controlled Inventory of the store ~Material handling upto 21kg. ~Ensured all shelevs are fully stocked. ~Runned all wareshouse operations on daily basis. ~Controlled damages of the store through APS and Loop management ~Strengthened communication skills through regular interactions with Customers ~Receiving and Shipping products. ~Applied time management technique to do daily task within deadlines. ~Completed paperwork with respected to invoices and receiving. ~Manual purchasing when products were out of stock during demand. ~Creating purchase order on everyday basis for distributors( Coke, Pepsi, OldDutch, FritoLays) ~Checking the Receiving and making sure it’s up to date ~Compleyted daily Planned and unplanned Cycle counts to make sure inventory is up-to date ~Provided tranning to 4 personal ~Demonstrated creativity and resourcefulness through the development of innovative solutions ~Managed time efficiently in order to complete all tasks within deadlines. Show less

  • Tech Mahindra
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Representative (WFH)
      • Aug 2020 - Dec 2020

      ~Assistance to customers on voice. ~Developed and updated databases to handle customer data. ~Met customer call guidelines for service levels, and handle time, and productivity. ~Answered a constant flow of customer calls with minimal wait times. ~Responded to customer requests for products, services, and company information. ~Maintained customer satisfaction by addressing customer needs and resolving concerns ~Assistance to customers on voice. ~Developed and updated databases to handle customer data. ~Met customer call guidelines for service levels, and handle time, and productivity. ~Answered a constant flow of customer calls with minimal wait times. ~Responded to customer requests for products, services, and company information. ~Maintained customer satisfaction by addressing customer needs and resolving concerns

  • PERFECT ENGINEERING WORKS
    • India
    • Mechanical Or Industrial Engineering
    • 1 - 100 Employee
    • Supply Chain Executive
      • Jun 2019 - Jul 2020

      ~Negotiated purchase orders with suppliers and customers. ~Recorded daily activities for inventory control. ~Completed physical inventory counts each month. ~Scheduled and coordinated truck for shipment. ~Built and established relationships with local customers and vendors. ~Picked and packed order items. ~Safely and securely loaded items to prevent damage during transport. ~Supervised manufacturing and packaging of local industry parts. ~Handled Shipping of manufactured parts of machinery. Show less

Education

  • Thompson Rivers University
    Postgraduate Diploma, Logistics, Materials, and Supply Chain Management
    2021 - 2023
  • Mumbai University Mumbai
    Bachelor of Engineering - BE, Mechanical Engineering
    2016 - 2019
  • Vidyavardhini's College of Engineering and Technology
    Diploma, Mechanical Engineering
    2013 - 2016

Community

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