General Manager - Canada

• Oct 2021 - Present

Territory Sales Manager

• Jun 2020 - Oct 2021

Facilitated product awareness and sales growth between multiple manufacturers and a wide variety of distribution companies selling into multiple industries including health care, education, industrial, janitorial/sanitation, manufacturing, food service and retail. Enthusiastically represented products including matting, hand sanitizer, vacuums, lockers, bathroom partitions, and janitorial dispensers. Developed and maintain customer relationships, during a period where every day is a challenge, incorporating innovative methods to achieve consistent interaction to support each client’s needs and identify end user opportunities. Provide virtual or onsite training, and technical assistance, while working alongside distributor sales representatives. Implementation and ongoing management of CRM to track pipeline, accounts, contacts, opportunities, and successes.

Sales, Project, and Operations Manager

• Sep 2015 - Feb 2019

Planned, organized, and led the timely delivery of projects, equipment installations and ongoing service according to customer pre-established lead times for 45+ National/International Distributors and Manufacturer Key Accounts. Product support included installation of food service, commercial laundry, janitorial dispensing equipment, matting and health care medical device. Preparation of pricing proposals, with a goal of quotation turnaround within 24 hours. Follow-up on orders including contacting the customers for status updates, new requirements, issue change order and update project tracking. Complete ‘post-sales’ review, including plan versus actual results comparison and documentation of learning’s for future projects for continuous improvement. Collaborate with finance on forecasting by market, budget tracking and P&L analysis.

Operations Planning Manager

• Sep 2011 - Sep 2015

Single point of contact for customer, vendors, and technicians to ensure execution of projects and ongoing service programs exceed expectations. Coordinated the activities of up to 106 field technicians providing high-quality customer service through managed goals setting, monitored performance, solving customer issues, team training, and meeting targets. Planned and scheduled all installation projects, ensuring maximum daily capacity, quality excellence, job effectiveness and timeliness of work. Developed the recruitment process to ensure effective selection techniques through the hiring program, while allowing for changing priorities and upcoming project needs. Worked with customers procurement teams to ensure product availability for on-time delivery and coordination of Technician schedules.

Operations Planning Manager

• Sep 2011 - Jun 2015

Single point of contact for customer, vendors, and technicians to ensure execution of projects and ongoing service programs exceed expectations. Coordinated the activities of up to 106 field technicians providing high-quality customer service through managed goals setting, monitored performance, solving customer issues, team training, and meeting targets. Planned and scheduled all installation projects, ensuring maximum daily capacity, quality excellence, job effectiveness and timeliness of work. Developed the recruitment process to ensure effective selection techniques through the hiring program, while allowing for changing priorities and upcoming project needs. Worked with customers procurement teams to ensure product availability for on-time delivery and coordination of Technician schedules.

Operations Planning Manager

• Jan 2013 - Mar 2015

Operations Planning Manager (2013-2015)Single point of contact for customer, vendors and technicians to ensure execution of projects and ongoing service programs exceed expectations. Coordination of the activities of up to 106 field technicians servicing and maintaining to provide high-quality customer service through managed goals setting, monitoring performance, solving customer issues, training team, and targets are met. Ensure warehouse efficiency, organization, and materials control for safety and minimizing inventory costs. Prepared daily service completion and inventory reports for customers and senior management with problem identification and resolution. Assisted in forecasting, budgeting, sourcing, procurement and shipping of materials. Worked directly with customers, sites and management to implement best practices for project execution including scope documentation, on site quality auditing and additional training requirements.Highlight of Accomplishments:• Successfully executed 4,200 location project 5 weeks early, under budget by 19.5% for Canada's largest Coffee Restaurant, receiving accolades for superior communication, quality and service.• Strengthened company's business by leading implementation of proactive part replacement for Key Account during annual maintenance program.• Achieve reduction of service costs, decreasing response time and increased the ‘fix on first visit’ performance metric by spearheading a material sourcing initiative.

Field Service Recruiting Manager

• Sep 2011 - Jan 2013

Field Service Recruiting Manager (2011- 2013)Developed the recruitment process to ensure effective selection techniques through the hiring program, leveraging the internet-based recruitment process influenced by changing priorities and upcoming project needs. Evaluate strengths and gaps of the service team, creation of an action plan to maintain a staffing level consistent with business activity. Attracting candidates and matching them to temporary or permanent positions, sourcing top candidates through existing database and networking, contacts, advertising campaigns, and direct recruiting. Screening candidates through interviews, background checks and matching to markets in need of coverage. Using social media to advertise positions, attract candidates and build relationships with candidates. Highlight of Accomplishments:• Successfully filled 54 open positions a 234% increase over the previous year.• Reduced turnover of Technicians by 24% with effective behavior based recruiting and skills evaluation.• Implementation of Health & Safety and AODA (Accessibility for Ontarians with Disabilities Act) policy and training.

General Manager Sales Operations

• Nov 2009 - Oct 2010

Guided the daily operations with over 20 direct reports and annual sales of over $4M, achieving the highest bottom-line growth within the district. Created inventory replenishment program to eliminate excess products and streamline client delivery process. Guided the daily operations with over 20 direct reports and annual sales of over $4M, achieving the highest bottom-line growth within the district. Created inventory replenishment program to eliminate excess products and streamline client delivery process.

General Manager Sales and Operations

• Sep 2004 - Nov 2009

Surpassed sales and operation targets with a focus on customer satisfaction, employee training and strategic product sourcing. Surpassed sales and operation targets with a focus on customer satisfaction, employee training and strategic product sourcing.

General Manager Sales and Operations

• Sep 2002 - Aug 2004

Challenged with leading all aspects of sales and operations including full P&L ownership, merchandising, sales, customer service, inventory, personnel, and payroll management. Challenged with leading all aspects of sales and operations including full P&L ownership, merchandising, sales, customer service, inventory, personnel, and payroll management.

Regional Manager Sales and Operations

• Jun 1990 - Sep 2002

Cultivated a management team of 22 branch locations, with over 150 employees, and combined sales exceeding $25 million. Designed strategies for product sourcing, merchandising and profitable P&L results. Cultivated a management team of 22 branch locations, with over 150 employees, and combined sales exceeding $25 million. Designed strategies for product sourcing, merchandising and profitable P&L results.