Experience

Hiway Credit Union

• Financial Services
• 100 - 200 Employee

• Consumer Loan Manager

  • Aug 2021 - Present

  -Facilitate the CORE conversion from XP2 to Fiserv DNA by providing feedback to the project team.-Create new procedures to be used on a ongoing basis.-Manage, empower, and direct a team of 16 associates who report to me. Assess associate’s performances; providing constructive feedback and positive improvements on an ongoing basis.-Work with my team on coordinating and transitioning the credit union from a decentralized lending to a centralized lending.-Identify training and/or development opportunities for associates in achieve/enhancing their performances and/or career goals. -Work with the indirect lending manager & VP of consumer lending on developing the indirect program.-Coordinating a variety of tasks to ensure the credit union reaches their monthly consumer lending goals and product sales. Facilitate with the incentive program. -Consistently providing ongoing lending training (originating, underwriting, and closing of loans) to upcoming USRs and new lenders at new branches. -Collaborate and managed 3rd party vendor (Allied Solutions, SWBC, FILO, Rate Genius, CUNA Mutual Group, DDI, etc.)-Manage 3rd party Loan Origination Software (Meridian Link, Xpress Accounts, Loans PQ).-Audit loans to ensure they are within guidelines and compliance by reviewing daily and monthly reports. -Provide backup and support to the underwriters by decisioning direct & indirect loans within the service level agreement time. Assigned loans in the unclaimed app queues as needed. -Handle fraudulent loans and credit inquiry removal request as part of the fraud committee. -Discuss improvements with the CORE system and provide feedbacks as it relates to consumer lending. Resolve any outstanding issues or problems relating to the CORE and our LOS system. Show less

• Consumer Loan Officer

  • Jan 2020 - Aug 2021

  -Produce an average of 1.2M in loans per month (80-100 loans/month) as well as being a top sales rep on product sales. -Analyze and underwrite loans to be approved or denied after carefully reading the applicant's credit report as well as other financial information (i.e source of income, types of collateral)-Solicit potential borrowers to refinance their vehicle(s) and cross sell products (i.e GAP, warranty) to the member after reviewing their credit report-Carry out the processing of the loan applications through proper procedures and answer any loan-related questions to ensure the member receives a speedy service-Review member's collateral protection insurance to verify if member's have full coverage on their vehicle or not -Ensure monthly goals are met-Run a bi-weekly reports to check for accuracy and fix any errors in relations to collateral insurance on vehicles-Funded FILO and Rate Genius indirect loans, as needed. Show less

• Member Service Representative

  • Aug 2018 - Dec 2019

  -Assist member with troubleshooting debit and credit cards, stop payment, and any additional request -Open up savings, checking, certificates, money market and any legal accounts such as rep payee accounts. -Bilingual in Hmong to assist the Hmong community-Cross-sold products to members