Senior Global Partnerships Manager

• Feb 2019 - Present

Connecting global brands with the travel trade worldwide. Managing global partners to ensure messages are communicated in an innovative and refreshing way. Consulting businesses on how to market out to specific source markets.Working with new partners to create engaging content for travel professionals around the world.Managing a Fresh, experienced Partnership team, whilst recruiting for the OTT brand globally.

International Business Development Manager

• Oct 2017 - Feb 2019

Online Travel Training was the brainchild of Julia Feuell the founder of New Frontiers, a travel recruitment company. OTT emerged from numerous requests from her travel recruitment clients wanting her to list their training on her recruitment site due to the high volume of travel agents visiting and accessing the training. OTT was created as the world’s first online training platform for the travel industry, now with the largest registered community of travel professionals of any e-learning platform with over 150,000 members globally.OTT’s expansion has continued and OTT maintains its competitive position through world-class technology, service and support. Meeting the ever-increasing demands of the travel industry by continuing to broaden our network to be a truly global e-learning solution for travel organisations worldwide with members registered in over 192 countries.OTT’s membership and the number of courses passed continue to grow, with over 2,100 new registrations per month, and over 6,000 course passes per month, this is more than any other provider.

National Account Manager

• Aug 2017 - Oct 2017

Partnership Development Manager

• Apr 2016 - Jan 2017

Holiday Extras are the UK's market leader for hassle-free airport experiences with airport hotels, airport parking, airport lounges, holiday insurance and airports by rail and coach as core offerings. Arrangements for over 6.8 million travellers are made each year.Customer technology, fantastic products, unbeatable prices and hassle-free travel are the focus for Holiday Extras.An award winning company and Sunday Times Best 100 Companies listed business, amongst many achievements we are very proud to have achieved our recent addition of a Travel Weekly Globe Award for Best Insurance Provider 2012 which we've managed to win since 2009!I am the Partnership Development Manager, being strategic in my approach and passionate about our delivery to all our partners either established or potential.I will be looking after the Travel Trade to ensure that we are building the best of relationships, maximising our growth potential and jointly with you and your customers, achieving and enjoying the mutual benefits of our full range of unbeatable products and services...With training opportunities for all products along with some personality and a large amount of smiles.... you are all super welcome to call, Twitter and Facebook for chats, ask questions and see what exciting things are in store ... there are lots of things to take advantage of...!

Retail Manager & Regional Recruitment SME

• Jul 2005 - Apr 2016

A customer driven, positive manager with a proven passion for delivering outstanding serviceA confident manager with non-stop energy to motivate teams to exceed expectations and overcomechallengesAn engaging communicator, team player and influential relationship managerSkilled to coach, develop and performance manage multi-cultural teams to successHappy to lead by example and comfortable to excel in trouble-shooting or challenging timesWilling to lead business change and embed new technology continuouslyHighly efficient with an ability to juggle priorities yet deliver with attention to detailThe highest personal standards and pride in attitudes and behaviours displayedWilling to embrace and encourage full participation in helping to deliver sustainable holidays

Special Assistance Team Leader

• Jul 2005 - Apr 2016

The key contact for Customer Operations in the event of a deploymentDeploying teams that meets the requirements of the incident/deployment To brief Special Assistance Team Members and ensure that they are all able to carry out the task requiredEnsure the Special Assistance Team arrives at the deployment with all items required both personally and for the need of the deployment.Monitor the welfare and the behaviours of the team considering the individuals performance.To lead by example and to motivate the team to perform well Drive the Special Assistance Team Members to give exceptional customer service and to embrace the company mantra of customer obsessed Resolve customer issues on the spot where possible and to escalate issues to Customer Operations where necessaryEnsure the Special Assistance Team Members adhere to the company expenses policyManage Special Assistance Team time sheets within recommended timescales so the team can be rewarded