Experience

Francini Cafe de Colombia

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Store Manager

  • Sep 2021 - Present

  Worcester, England, United Kingdom


Hays Travel
• United Kingdom
• Travel Arrangements
• 700 & Above Employee
• Assistant Manager

  • Jan 2020 - Jun 2020


Evergame

• United Kingdom
• Retail
• 1 - 100 Employee

• Team Leader

  • Jun 2019 - Nov 2019

  Worcester, United Kingdom



Pret A Manger

• Belgium
• Food & Beverages
• 1 - 100 Employee

• Team Leader

  • Apr 2016 - Jun 2019

  Worcester, Hereford and Worcester, United Kingdom • Ensured that new customers will grow into a loyal customer base by implementing new systems and ensuring staffs are motivated. • Successfully trained, coach and managed a team of 20. • Resolved customer service issues appropriately and competently. • Logged calls, placed orders and kept tracked on KPI reports to measure and improve the business performance. • Established working relationships with co-workers and contractors. • Checked invoice list by using documentation… Show more • Ensured that new customers will grow into a loyal customer base by implementing new systems and ensuring staffs are motivated. • Successfully trained, coach and managed a team of 20. • Resolved customer service issues appropriately and competently. • Logged calls, placed orders and kept tracked on KPI reports to measure and improve the business performance. • Established working relationships with co-workers and contractors. • Checked invoice list by using documentation checklist. Show less



Londoncity Housing

• United Kingdom
• Real Estate

• Maintenance Manager

  • Sep 2014 - Nov 2015

  London, United Kingdom • Managed all aspects of the maintenance department in an effective way and for ensuring that the residents receive an excellent service. • Planned, supervised, and coordinated daily activity of the business in an effective way. • Planned, directed and controlled the efforts of the maintenance team. • Coordinated effectively a team of 4 members with skills in maintenance. • Investigated and resolved customer inquiries and complains in an empathetic manner. Achievements:… Show more • Managed all aspects of the maintenance department in an effective way and for ensuring that the residents receive an excellent service. • Planned, supervised, and coordinated daily activity of the business in an effective way. • Planned, directed and controlled the efforts of the maintenance team. • Coordinated effectively a team of 4 members with skills in maintenance. • Investigated and resolved customer inquiries and complains in an empathetic manner. Achievements: I implemented and directed cost-cutting efforts that reduced monthly maintenance cost from £4.200 to £3.100 by introducing a better quality of mattresses with longer life duration and offering better comfort to clients. Show less

• Trainer - Shift Runner

  • Feb 2011 - Sep 2014

  London, United Kingdom • Successfully delivered positive results over the last 3 quarters, with an increase in the efficiency of the customer service. • Assisted with budget monitoring, planning and tracking. • Provided training, support and call coaching for new starters, as well as my own team members. • Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining excellent standards, solid product… Show more • Successfully delivered positive results over the last 3 quarters, with an increase in the efficiency of the customer service. • Assisted with budget monitoring, planning and tracking. • Provided training, support and call coaching for new starters, as well as my own team members. • Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining excellent standards, solid product knowledge and all other aspects of customer service. Show less



Snappy Snaps Franchises Ltd.

• United Kingdom
• Photography
• 1 - 100 Employee

• Shop Assistant

  • Mar 2010 - Jan 2011

  London, United Kingdom • Worked with a range of media, including photography, to create final work. • Offered advice to customers on the stores products. • Driving sales through maximizing team performance. • Managing incoming phone calls and mail.



Imprelogos E.U.

• Shop Assistant

  • May 2006 - Oct 2009

  Colombia • Produce high quality shoots to client satisfaction standards and that of the studio. • Answering queries, offering advice and introducing new products. • Create and design photo gifts like photo-mugs, t-shirts, puzzles, through sublimation for Lux.



Video Biz Home Entertainment

• Shop Manager

  • Jul 2002 - Mar 2004

  Bogota, Colombia Oversee the retail floor, train associates, schedule shifts, and promote the store's video products, responsible for creating a successful store and maintaining performance ratings. Increase sales in a competitive market, although the competition and the market became more difficult at the end of 2004 due to the illegal downloads of films though the internet.