Experience

Campgaw Mountain Ski Area

• United States
• Hospitality
• 1 - 100 Employee

• Lift Operations Manager

  • Sep 2019 - Present

  · Supervise approximately 70 lift operators during the winter season shift. · Monitor full resort operation while adhering to state regulations, and ensuring safe loading and operation of 2 aerial chairlifts and 4 surface lifts. · Report injuries to EMS. · Report unapproved absences to HR, adjust staffing levels according to attendance. · Evaluate front-line staff for mid-season evaluation. Ensure proper setup/breakdown. · Enforce uniforms, company policies, and employee corrective action. Show less



Thomas Inventory Services LLC

• Warehouse Team Member

  • Jan 2017 - Jul 2019

  • Movement of product to and from loading docks. • Taking inventory counts and stocking warehouse. • Re-packaging, labeling units, and pallet wrapping for shipment. • Assuring product appearance and quality. • Maintaining clean working zones. • Movement of product to and from loading docks. • Taking inventory counts and stocking warehouse. • Re-packaging, labeling units, and pallet wrapping for shipment. • Assuring product appearance and quality. • Maintaining clean working zones.



Mountain Creek Resort

• United States
• Travel Arrangements
• 100 - 200 Employee

• Lift Operations Manager

  • Jul 2015 - Dec 2016

  · Schedule staff of over 160 adhering to labor laws, minors, holidays, changing hours and split shifts. · Handled escalated customer issues, employee counseling, and rotated staff to their strengths. · Endorsed camaraderie, implemented a reward program, recognized positive behaviors. · Lead by example. Worked with staff to set expectations of service level, set up, & break down. · Managed approximately 35 ride attendants in the summer and up to 160 lift operators, all breakers, leads & supervisors during the winter season. · Provided custom training program specific to lift types, stressing safety & guest service. · Monitor full resort operation while adhering to state regulations, ANSI B77.1, and ensuring safe loading and operation of 7 aerial chairlifts and 5 surface lifts. · Manage supervision & operation of mountain coaster, gondola, zipline ride, & tubing hill. · Updated department manual and all pertinent documentation including job descriptions, etc. · Utilize department budget for appropriate tools & signage while staying under limit. · Report all guest or employee injuries to EMS. · Forecast & adhere to weekly labor budget. · Report unapproved absences to management, adjust staffing levels according to attendance. · Evaluate all staff for mid-season evaluation. · Enforce uniforms, company policies, and employee corrective action. · Direct daily customer service for up to 12,000 people from many countries in one day.*Increased customer satisfaction via website feedback ratings week over week by over 55% in 60 days*Created a customized department specific reward program based on customer service behaviors*Empowered staff to take new responsibilities for advancement*Improved employee work environment, morale, attendance, attitude, and interaction*Separated unrelated department, increased inter-department communication Show less

• Lift Operations Supervisor

  • Dec 2009 - Jul 2015

  · Supervise approximately 35 ride attendants in the summer and up to 70 lift operators during the winter season shift. · Monitor full resort operation while adhering to state regulations, and ensuring safe loading and operation of 7 aerial chairlifts and 5 surface lifts. · Operate and supervise mountain coaster, gondola, zipline ride, tubing and all operators. · Report injuries to EMS. · Report unapproved absences to management, adjust staffing levels according to attendance. · Evaluate front-line staff for mid-season evaluation. Ensure proper setup/breakdown. · Enforce uniforms, company policies, and employee corrective action. · Direct daily customer service for up to 12,000 people from many countries in one day. Show less

• Lift Operator

  • Dec 2005 - Dec 2009

  · Ensuring safe loading and operation of aerial chairlifts and surface lifts. · Operate mountain coaster, gondola, zipline ride, and tubing hill carpets. · Report injuries to your supervisor or EMS. · Operate mountain coaster, gondola, zipline ride, and tubing hill carpets. · Report injuries to your supervisor or EMS. · Set up maze in the am, breakdown in pm.