Kenny Tran

OwnerManaging at Entrepreneur
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Boston
Languages
  • English -
  • Vietnamese -
Skills

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Bio

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Credentials

  • Cisco Certified Network Associate (CCNA)
    Cisco Systems
    Aug, 2013
    - Nov, 2024
  • Microsoft System Engineer (MCSE)
    Microsoft
  • Network+
    CompTIA

Experience

  • Entrepreneur
    • United Kingdom
    • Social Networking Platforms
    • 300 - 400 Employee
    • OwnerManaging
      • Apr 2015 - Present

      Oversee daily operations (hours scheduling, hiring, order inventory and city compliant) Oversee daily operations (hours scheduling, hiring, order inventory and city compliant)

  • Comcast
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Field Network Engineer (Contract)
      • Sep 2013 - Apr 2015

      Install, implement, maintain, and support fiber based network for Comcast's Metro-E business. Deploy new carrier Ethernet circuits (EPL, ENS, EVPL, and EDI) to business class customers. Install, configure, supports Mobile Switching Centers (MSC) and Cellular Back-Haul (CBH) networks for 1200+ active cellular towers. Troubleshoot and resolve network problems, work synonymously with business class customers and enterprise NOC's and XOC's to quickly isolate and resolve any metro-E/CBH network issues. Participate on rotational 7x24 on-call shift Show less

  • Cisco
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Advocacy Lab Operations (CALO) Staffs (Contract)
      • Jan 2013 - Sep 2013

      Monitor case-ticketing system for work instructions and ensure cases completed within established service level agreement (SLA) Recreated existing customer network topologies and interconnect physical layer 2 and 3 connectivity for the Technical Assistance Center (TAC) or Advanced Services (AS) team Scanned updated the serial number and EITMS items, maintain inventory Tracking Management System (TMS) for all equipment within CALO labs current and accurate Maintain lab cleanliness and lab safety policies, provide basic lab infrastructure support Install, rack and remove equipment within CALO labs, build and maintain lab servers Created or updated virtual machines by installing OS or Unix, application software, and assigning static IP address Show less

  • OneShield
    • United States
    • Insurance
    • 300 - 400 Employee
    • System Tech Engineer (Contract)
      • Aug 2012 - Dec 2012

      Responsible hardware deployments (laptop and desktop), inventory, warranty, software installation and licensing, Active Directory administration (manage user’s add/remove, permission, groups, policies etc…) LAN network support (wire/wireless, VPN, Printing, setup Cisco VoIP), run daily backup Norton BackupExec. Client support (OS Windows XP/7, Outlook, Ms Office and Communicator, Dragon Software, Engineering software, built Images, Cisco phones laptop/desktop diagnoses and printer) Responsible creating/testing images for Windows 7 deployment roll out process. Show less

  • Braden Manufacturing
    • Auburn, Ma
    • IT LAN Support Admin (Contract)
      • Jun 2011 - Apr 2012

      Managing users account through Active Directory and Outlook Exchange. Resolving LAN network related issues (wire/wireless, VPN, printing, expansion, upgrading Routers/Switches). Responsible for installation, maintenance desktops/ laptops, images, routers/switches, VoIP phones, IT purchases equipment and inventory. Responsible creating/testing images for Windows 7 deployment upgrade from Windows XP. Software Support (Citrix, SolidWorks, AutoCAD, M2M, Windows XP/7 environments). Working with vendors for IT services, involving projects: Epicor, Cisco VoIP phones upgrade. Show less

  • Juniper Networks
    • United States
    • Software Development
    • 700 & Above Employee
    • Desktop Support (Contract)
      • Jan 2007 - May 2009

      Install, configure, and troubleshoot desktop systems, laptops, wireless, and remote servers. Communicates highly technical information to both technical and non-technical personnel. Maintain for company computers, laptops, monitors, printers, Blackberry and software inventory license. Network supports layer 1-2 and third party vendors such as (IBM, HP and Cannon). Install, configure, and troubleshoot desktop systems, laptops, wireless, and remote servers. Communicates highly technical information to both technical and non-technical personnel. Maintain for company computers, laptops, monitors, printers, Blackberry and software inventory license. Network supports layer 1-2 and third party vendors such as (IBM, HP and Cannon).

  • Emerson Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Desktop Support (Contract)
      • Sep 2006 - Dec 2006

      Responsible for answering the Help desk telephones: trialing end-user requests, logging Help desk requests into a Help desk tracking system and updating the knowledge base documentation. Coordinated the support and resolution of all problems for: computer peripherals and software applications, televisions and visual aids, teleconferencing, answering services and telephones. Responsible for answering the Help desk telephones: trialing end-user requests, logging Help desk requests into a Help desk tracking system and updating the knowledge base documentation. Coordinated the support and resolution of all problems for: computer peripherals and software applications, televisions and visual aids, teleconferencing, answering services and telephones.

  • Harvard Medical School
    • United States
    • Higher Education
    • 700 & Above Employee
    • IT Disaster Recovery Project (Contract)
      • Oct 2006 - Oct 2006

      Recovered server systems from and emergency disaster incident. Removed: server, array and array controller, and then rebuilt the servers to ensure full functionality. Recovered server systems from and emergency disaster incident. Removed: server, array and array controller, and then rebuilt the servers to ensure full functionality.

  • Signature Healthcare, MA
    • United States
    • Hospitals and Health Care
    • 400 - 500 Employee
    • Windows Migration (Contract)
      • Jul 2006 - Sep 2006

      Ghost imaging, backup/restore data, setup network printer, validate LAN connectivity. Create UserID and passwords, set user permission via AD Migration and deployment Windows XP throughout a company. Ghost imaging, backup/restore data, setup network printer, validate LAN connectivity. Create UserID and passwords, set user permission via AD Migration and deployment Windows XP throughout a company.

  • CBE Technology
    • Boston, Ma
    • Field Service Technician (Contract)
      • Jun 2006 - Aug 2006

      Installed desktop systems, printer, DSL router and wireless adapters at each site per work order. Insured units connected to network and trained personnel in the use of new applications. Installed desktop systems, printer, DSL router and wireless adapters at each site per work order. Insured units connected to network and trained personnel in the use of new applications.

  • Staples
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • POS Deployment (Contract)
      • Feb 2006 - May 2006

      Used Remote access software applications such as PC Anywhere and On Command Remote. Supported Staples store on POS systems (mapping drivers, navigating menus, setup printers, configuring UPS label printer. Used Remote access software applications such as PC Anywhere and On Command Remote. Supported Staples store on POS systems (mapping drivers, navigating menus, setup printers, configuring UPS label printer.

  • Dell EMC
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Inventory Coordinator (Contract)
      • 2004 - 2005

      Expedited parts to relieve shortage problems picked-up and delivered materials within and outside of company, maintained records of material flow between departments, On-time scheduled commitments, maintain inventory in real-time under Orcacle Catalyst Application. Expedited parts to relieve shortage problems picked-up and delivered materials within and outside of company, maintained records of material flow between departments, On-time scheduled commitments, maintain inventory in real-time under Orcacle Catalyst Application.

  • Bell Microproducts
    • Computer Hardware Manufacturing
    • 100 - 200 Employee
    • Computer Technician (Contract)
      • 2003 - 2004

      Installed desktop/server per ordered and configure Windows 2000/XP Troubleshooting, tested, and inspected the desktop/server systems hardware and software Server: setup RAID Array and initialized the new Array, verifying RAID configuration Work with Norton Ghost, repaired PCs and server systems returned from the customers Installed desktop/server per ordered and configure Windows 2000/XP Troubleshooting, tested, and inspected the desktop/server systems hardware and software Server: setup RAID Array and initialized the new Array, verifying RAID configuration Work with Norton Ghost, repaired PCs and server systems returned from the customers

Education

  • New Horizons Computer Learning Center
    Certification, CCNA, Network+, Security+
    2011 - 2011
  • Worcester State University
    Bachelor’s Degree, Computer Science
    2001 - 2005
  • Quinsigamond Community College
    Associate’s Degree, Computer and Information Sciences, General
    1997 - 2001

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