Kenny Rosal
Operations Manager at Expedock | AI Supply Chain at Expedock- Claim this Profile
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Bio
Credentials
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Electronics and Communications Engineer
Philippine Professional Regulation CommissionNov, 2004- Nov, 2024
Experience
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Expedock
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Operations Manager at Expedock | AI Supply Chain
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Mar 2022 - Present
Expedock professional skilled in coordinating with key accounts, proposing and implementing efficient SLA procedures, and ensuring on-time service delivery. Experienced in assessing customer profitability, enhancing processes, managing high-performing teams, and optimizing returns through costing analysis and pricing strategies. Expedock professional skilled in coordinating with key accounts, proposing and implementing efficient SLA procedures, and ensuring on-time service delivery. Experienced in assessing customer profitability, enhancing processes, managing high-performing teams, and optimizing returns through costing analysis and pricing strategies.
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Trax Technologies
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United States
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Transportation, Logistics, Supply Chain and Storage
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300 - 400 Employee
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Operations Manager - Global Carrier Onboarding
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Mar 2019 - Feb 2022
As a leader in Global Carrier Deployments, I report directly to the Senior VP of Professional Services. I oversee teams handling Data Integration, Rules Development, and Rating Configurations, with 5 Team Managers and a total of 40+ employees. My focus is on people management, process management, change management, and operational excellence.
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Project Manager - Global Customer Implementation
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Nov 2017 - Feb 2019
As a Project Manager at Trax, I oversee the timely implementation of new client engagements and incremental rollouts for existing clients. I collaborate with internal teams and engage directly with large global clients and their carrier partners to execute agreed-upon scopes. With a global team of professionals, I manage a portfolio of client-facing and internal projects.Working in partnership with the Director of Project Management, I ensure client implementation deliverables and timelines are exceeded, business operations scale efficiently, and appropriate resources are engaged across Trax, clients, and carrier partners.My responsibilities include developing an understanding of client needs and aligning them with Trax's product offerings to deliver value, defining and delivering implementation or strategic initiatives, building relationships with clients and carrier partner organizations, identifying project risks, and ensuring mitigation plans are developed to resolve or escalate issues in a timely manner. I also define and manage project milestones, advocate for continuous improvement, and identify opportunities to improve the success of projects and the overall customer experience.
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Lexmark
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United States
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Information Technology & Services
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700 & Above Employee
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Project Manager - Global Accounts (Managed Print Services Deployment)
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Nov 2016 - Oct 2017
Leading Global/APAC Account Deployment for Global MPS Accounts while monitoring project progress and ensuring execution within allocated resources and timelines. Presents regular reports to Customer and Lexmark management and leads preparation, analysis, and delivery of project reports for global governance forums in the AP region. Responsible for leading project teams and managing activities associated with complex, entity-wide projects. Consults with business partners to clarify project requirements and develops project plans, budgets, and communication plans. Manages outside vendors, directly manages project staff, and creates and delivers presentations to mid-senior level management on project goals and progress.
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Trax Technologies
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United States
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Transportation, Logistics, Supply Chain and Storage
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300 - 400 Employee
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Customer Success Manager
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Nov 2014 - Oct 2016
As a Customer Success Manager, I ensure Trax's customers receive exceptional service and achieve their business goals. I establish strong relationships with customers and act as their trusted advisor, continuously delivering outstanding service and problem resolution. I lead on-site customer meetings and assist in developing success plans outlining critical success factors and metrics. I maintain strategic partnerships across all stakeholders to maximize our presence within customer accounts and communicate directly with project teams to ensure customer requirements are met.
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Product Owner
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Sep 2012 - Nov 2014
I establish the product vision and "definition of done," prioritize needs, and manage the product backlog. I oversee development stages, anticipate client needs, and act as the primary liaison. I evaluate product progress at each iteration using the Scrum/Agile methodology.
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Process Manager
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Jun 2010 - Aug 2012
I serve as the primary point of contact for carriers, operational, and support groups, ensuring effective communication, containment, and resolution of issues, concerns, and deliverables. I am responsible for Carrier Account Management, including proactively communicating with carriers to identify solutions, improving CAM services metrics, and enhancing overall customer satisfaction with TRAX products and services. I lead periodic calls with logistics providers, maintain action notes and minutes, and schedule calls based on service agreements. I review the AR Report before the calls with carriers to identify the root cause of issues with the assistance of other Trax teams. I also oversee carrier provider operations, ensuring prompt and effective problem resolution and delivery of value-add solutions to customers, thereby enhancing their satisfaction.
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Lear Corporation
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Product Engineer
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Oct 2007 - May 2010
Responsible in Wire Harness Design and Development with applicable engineering software (CapH, Mfg-pro, LMI, GCDB) Support any validation test requirement, execution of engineering processes, analyzing, testing and evaluating products. Supports new programs and perform product-engineering support during prototype, pilot and launch phases. Handles existing program lay-outs and supports continuous improvement through improved designs, cost-reduction initiatives, process evolution, and new tools and equipment. Verify and consolidate component information based on component drawings, supplier catalogs, supplier specs, crimp specs to define component specifications and details prior to enrolling in CapH database. Responsible for product engineering documentation and maintenance (Capital Harness Blueprint, Circuit Cut Sheet, Process Sheet and Bill of Materials or BOM) Resolves product related issues and apply DFMEA/Statistical Engineering Tools for logical problem solving and provides feedback and recommendation to ensure any design changes meet Design for Manufacturability Guidelines. Possesses knowledge in QC tools, SPC, MSA, FMEA, APQP, Control Plan and Six Sigma Methodologies Actively support product engineering Cost Reduction Initiatives
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NATIONAL PIPE CO LTD
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Saudi Arabia
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Mining
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1 - 100 Employee
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Warehouse Controller
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Aug 2005 - Aug 2007
Warehouse and Inventory Management Responsible in controlling the movement of consumable materials and spare parts in Central Warehouse. Supervise material receipt from suppliers, local and imported (US, Japan and Germany), ensuring safe unloading and placement in assigned storage location. Carry out initial checks on received materials for verification of items as per Purchase Order. Check inventory and the condition of stored items at regular intervals as preparation for yearly external inventory. Maintain good housekeeping in all stores areas. Issue materials/spare parts from stores against Material Requisition Form as approved by section Foreman. Analyze quotations received from suppliers and check for reliability and quality, issue Purchase Orders and receiving reports. Maintain filing system and records as necessary for material traceability and control. Responsible for planning of Semestral/Annual budget allocation for stocks and spare parts in Central Warehouse.
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Education
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2009 - 2010
University of San Jose - Recoletos
Master of Engineering (MEng), Engineering/Industrial Management -
1999 - 2004
University of San Jose - Recoletos
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
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