Kenny King

IT Technician at Pierce County Library System
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Contact Information
us****@****om
(386) 825-5501
Location
Tacoma, Washington, United States, US

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Credentials

  • CompTIA Security+
    CompTIA
    Sep, 2006
    - Oct, 2024
  • CompTIA A+
    CompTIA
    Nov, 2003
    - Oct, 2024
  • CompTIA Server+
    CompTIA
    Oct, 2003
    - Oct, 2024
  • CompTIA Network+
    CompTIA
    Mar, 2003
    - Oct, 2024

Experience

  • Pierce County Library System
    • United States
    • Libraries
    • 100 - 200 Employee
    • IT Technician
      • Oct 2021 - Mar 2022

      Temp position Temp position

  • Happy Hammer LLC
    • United States
    • Office Admin / Construction Worker
      • 2018 - 2020

      With my role as an Office Admin, I oversaw administrative and financial functions of a small construction and remodeling company, including payroll, licensing, insurance, taxes, job estimating, invoicing, and collecting payments. I also promoted sales of services using outstanding customer service. I fostered and maintained solid relationships with vendors, suppliers, and subcontractors to ensure sufficient supplies and materials arrive on the project site on time. As a Construction Worker, I conducted safety meetings to ensure job site safety. I also performed various remodeling installations such as flooring, siding, framing, and tiling while making sure to follow the customer-approved design plans. Show less

  • Sound Detail & Interiors
    • New/Model Home Detailer
      • 2017 - 2018

      With my short stint as a Home Detailer, I provided top-quality workmanship in various detailing projects in new or model homes. I also collaborated with the homeowners on their preferences and requirements and confirmed my understanding of the work scope. Before project completion or turnover, I assisted with homeowner walkthroughs to check compliance with project plans and ensure customer satisfaction. With my short stint as a Home Detailer, I provided top-quality workmanship in various detailing projects in new or model homes. I also collaborated with the homeowners on their preferences and requirements and confirmed my understanding of the work scope. Before project completion or turnover, I assisted with homeowner walkthroughs to check compliance with project plans and ensure customer satisfaction.

  • RMS Computer Corporation (Assigned to Dell Managed Services at Boeing)
    • DaaS Refresh Workload Manager / Asset Management
      • 2010 - 2017

      During my tenure as a DaaS Refresh Workload Manager, I was assigned to the Dell-Managed Services at Boeing Company. I supervised the installation and refresh cycle of a high-volume of computer systems, including facilitating various hardware and software asset requests. I deployed and administered workload scheduling and tech dispatching for the company-wide cycle of leased hardware replacements. Promoting continuous improvement initiatives, I identified process inefficiencies, developed solutions, and assisted other Workload Managers in understanding and following processes correctly. Lastly, I organized and maintained regular reporting and documentation on various service requests, as well as address issues that cannot be solved by standard procedures. Show less

  • TEKsystems (Assigned to Boeing Help Desk)
    • Universal Analyst / Online Queue Workload Manager
      • 2006 - 2008

      As a Universal Analyst and as an Online Queue Workload Manager for TEKsystems, I was assigned to support the operations of Boeing Company. I resolved user concerns and issues on a myriad of applications and hardware in an enterprise-wide help desk, supporting 150K+ employees and partners. I regularly received positive reviews from superiors and end-users in quickly resolving issues by providing easy to follow instructions over the phone or thru remote desktop operations. Moreover, I mentored new analysts and provided technical advice to team members regarding tech support issues. I also assisted in updating and maintenance of the company knowledge base. Show less

  • TACOMA PIERCE COUNTY EMPLOYMENT AND TRAINING CONSORTIUM
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Computer Class Instructor
      • 2005 - 2005

      Using acquired skills from academic training, I served as the Computer Class Instructor for an organization that promotes training and professional development for job seekers. I taught students on fundamental technology skills, including using Microsoft Office tools, browsing the web/ internet, checking or sending emails, and searching for job postings for potential employment. I assessed student progress in a class by checking their attendance and graded class performance in various laboratory exercises and exams. Lastly, I performed a wide variety of computer, printer, and copy machine maintenance and reports. Show less

Education

  • Clover Park Technical College
    Associate of Arts and Sciences - AAS, Computer and Information Systems Security/Information Assurance

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