Snr Test Professional

• May 2022 - Present

Quality Assurance / UAT Test Professional

• Sep 2015 - Jan 2023

• Support testing activities to agreed timescales, cost and quality to prove that solutions satisfy customer needs and business operating principles • Support the delivery of testing projects, identifying impact and managing resulting change • Support the completion of system integration, user acceptance and regression testing within release schedule deadlines, escalating issues identified during testing to make sure adequate resolution or workaround is implemented • Proactively identify areas for improvement, escalate through appropriate governance routes and work with others to ensure fit for purpose, client centric solutions • Provide a technical point of reference to the department on a day-to-day basis • Act as the first point of contact on key issues with associated internal and external businesses Understanding and analysing testing requirements, working with colleagues to plan and manage the work necessary to perform and monitor testing for projects • Reviewing, analysing, and providing feedback on project documents to aid the creation of test plans, test schedule and test strategy • Establishing and building relationships to facilitate the achievement of goals and support the momentum of projects throughout the project lifecycle Show less

Credit Risk Analyst

• Jun 2012 - Sep 2015

• Verifying customer future affordability – taking a strategic view of customers affordability, taking views over numerous timeframes; 5, 10, 15 years • Review quality of branch or system data submitted to the unit to ensure it has not been subject to fraudulent changes • Identifying failings in current process or system functionality, looking for logical solutions that can be quickly implemented and easily communicated to all present users. • Understanding past and current fraud trends/threats • Employing over 14 years fraud prevention experience, to look for scenarios that may raise cause for concern, such as changes in customer conduct, out of character profiles and compromises in system processes • Communicating efficiently with other parts of the Group, external institutions and when required, direct customer contact Show less

Senior Crime Analyst

• Nov 2002 - Jun 2012

• Senior Crime Analyst / SME (Detica Fraud Management) • Senior Crime Analyst / SME (Online Fraud Detection Unit) • Senior Crime Analyst / SME (FRET Investigations) • Deputy Manager / Project Analyst / SME (FASTER PAYMENTS) • Senior Crime Analyst / SME (DEBIT CARD FRAUD) • Senior Crime Analyst / Project Analyst / SME (1st PARTY FRAUD) • Senior Crime Analyst / SME (Anti Money Laundering) • Senior Crime Analyst / SME (Detica Fraud Management) • Senior Crime Analyst / SME (Online Fraud Detection Unit) • Senior Crime Analyst / SME (FRET Investigations) • Deputy Manager / Project Analyst / SME (FASTER PAYMENTS) • Senior Crime Analyst / SME (DEBIT CARD FRAUD) • Senior Crime Analyst / Project Analyst / SME (1st PARTY FRAUD) • Senior Crime Analyst / SME (Anti Money Laundering)