Experience

Berger Allied Moving & Storage

• United States
• Truck Transportation
• 200 - 300 Employee

• General Manager

  • Jun 2023 - Present

• Distribution Manager

  • Sep 2022 - Jun 2023



Daryl Flood Moving and Storage

• United States
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• Manager of Customer Care

  • Nov 2018 - Aug 2022

• Residential Services Manager

  • Feb 2014 - Nov 2018

  Improve the customer service experience for all self-paid relocations from the first call until all services have been completed. Train and supervise our residential coordination staff and call center staff as well as our national account competitive relocations staff. Responsible for our customer service scores and increasing productivity through continual education and process improvement. Responsible for maintaining cost controls for the residential services team.

• Relocation Consultant

  • Nov 2006 - Feb 2014

  Responsible for international and domestic private transferees and new national account relocations outside of Texas. Assess customer needs, schedule origin services, and provide pricing to our competitive account relocations. Coordinate destination services including but not limited to rental and home finding assistance, school searches, area orientation, settling in services, and temporary living assistance for international and domestic customers. Assist customers… Show more Responsible for international and domestic private transferees and new national account relocations outside of Texas. Assess customer needs, schedule origin services, and provide pricing to our competitive account relocations. Coordinate destination services including but not limited to rental and home finding assistance, school searches, area orientation, settling in services, and temporary living assistance for international and domestic customers. Assist customers relocating under lump sum programs by combining purchasing power and using preferred partners to provide the maximum value for their allowance while providing their company with valuable information using expense management reporting.



Self Employed Relocation Surveyor

• Coppell, TX

• Contract Surveyor

  • May 2005 - Nov 2006

  Contacting customers to schedule origin surveys for clients. Perform origin surveys to determine the weight, volume, packing, access, and third party needs of each individual client for my accounts. Relay information back to my clients in a timely manner in order to increase their ability to properly service each transferee. Contacting customers to schedule origin surveys for clients. Perform origin surveys to determine the weight, volume, packing, access, and third party needs of each individual client for my accounts. Relay information back to my clients in a timely manner in order to increase their ability to properly service each transferee.



Roadrunner Moving and Storage

• Truck Transportation
• 1 - 100 Employee

• Customer Service Manager

  • Feb 2002 - May 2005

  Assisted business development in preparing RFIs and RFPs for local business office relocations. Managed day to day operations of the international and domestic customer service staff. Managed distribution of the Girl Scout Cookie account coordinating warehouse handling, reloading shipments for distribution, scheduling deliveries to multiple sites stretching from Fort Worth to Central Arkansas, coordinating those deliveries with individual customers to ensure accuracy of thousands… Show more Assisted business development in preparing RFIs and RFPs for local business office relocations. Managed day to day operations of the international and domestic customer service staff. Managed distribution of the Girl Scout Cookie account coordinating warehouse handling, reloading shipments for distribution, scheduling deliveries to multiple sites stretching from Fort Worth to Central Arkansas, coordinating those deliveries with individual customers to ensure accuracy of thousands of cases of cookies annually. Client Services Manager for all Dallas International, Domestic, and Office Relocation accounts. Show less Assisted business development in preparing RFIs and RFPs for local business office relocations. Managed day to day operations of the international and domestic customer service staff. Managed distribution of the Girl Scout Cookie account coordinating warehouse handling, reloading shipments for distribution, scheduling deliveries to multiple sites stretching from Fort Worth to Central Arkansas, coordinating those deliveries with individual customers to ensure accuracy of thousands… Show more Assisted business development in preparing RFIs and RFPs for local business office relocations. Managed day to day operations of the international and domestic customer service staff. Managed distribution of the Girl Scout Cookie account coordinating warehouse handling, reloading shipments for distribution, scheduling deliveries to multiple sites stretching from Fort Worth to Central Arkansas, coordinating those deliveries with individual customers to ensure accuracy of thousands of cases of cookies annually. Client Services Manager for all Dallas International, Domestic, and Office Relocation accounts. Show less



Graebel Relocation Services Worldwide

• Houston, Texas Area

• Surveyor and COD Sales

  • Mar 2000 - Feb 2002

  Provide origin surveys for domestic and international account clients to assess wieght, volume, access, and 3rd party relocation needs for each transferee. Assessing the needs of private transferees for relocation services, performing the survey, and provide pricing in order to secure new business. Converting individual company paid moves into new account relocation business. Provide origin surveys for domestic and international account clients to assess wieght, volume, access, and 3rd party relocation needs for each transferee. Assessing the needs of private transferees for relocation services, performing the survey, and provide pricing in order to secure new business. Converting individual company paid moves into new account relocation business.