Experience

Ivertec

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Fulfillment Manager

  • Aug 2018 - Present

  • Schedule installations for Fixed Wireless, fibre, upgrades, relocations and support call outs for new and existing customers.• Provision, manage and monitor Cloud ACS TR-069 Auto Configuration Server• Plan, schedule daily tasks and provide assistance to field based installers and subcontractors.• Interact and provide assitance for customers when scheduling appointments and resolving any issues that may occur• Implement, manage and monitor Fulfillment by Euroroute to deliver equipment required for fibre installations• Provide weekly reports to sales, accounts, network engineers and senior management on tasks completed and projecting future trends/wait times.• Ensure invoicing is applied for new wireless/fibre, upgrades, relocations and call outs• Sending surveys to new and existing customers.• Manage, port and create new phone/voip services with BiCom PBXware telephony platform• Warehouse stock management and stock ordering• GDPR Officer



Waterville Medical Centre

• Australia
• Medical Practices
• 1 - 100 Employee

• Senior Administrator

  • Dec 2017 - Aug 2018

  To provide and supervise a high quality administrative, clerical and reception service for patients and their carers who access Waterville Medical Centre.Key Accountabilities: • Support the Doctor with the administrative, organisational, human resources and financial management.• To be responsible for undertaking a wide range of administrative duties which include registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly. • To act as the welcoming point for first contact for patients visiting the practice and be responsible for the dissemination of information, messages and enquiries for the medical team.



Recovery Haven Kerry Cancer Support House

• Ireland
• Investment Management
• 1 - 100 Employee

• Senior Administration & Fundraising Co-Ordinator

  • Aug 2015 - Nov 2017

  • Support the manager with the administrative, organisational, human resources and financial management and planning responsibilities of Recovery Haven Kerry Cancer Support House. • Manage Social Media, website, Google Administration and Salesforce accounts and ensure they are updated regularly• Deputise for the administrative and managerial roles of the manager - i.e. in non clinical matters. • Organise, manage and lead the administrative, financial and human resources of Recovery Haven Kerry, including volunteer personnel. • Create and implement an efficient client information management system (Salesforce) and lead its development where necessary. • Support the manager in the preparation of planning and policy documentation for consideration of the Board of Directors. • To provide such other administrative supports for the Board as may be required.• Coordinate and assist the Fundraising team in campaigns and events.For more information about the work of Recovery Haven Kerry check out: http://www.recoveryhavenkerry.com/



Irish Legal Aid Board

• Organisational Support

  • Jul 2014 - Aug 2015

  The Legal Aid Board is an independent, publicly funded organisation. It has been in existence since 1979 and was set up as a statutory body on foot of the Civil Legal Aid Act 1995. The Board provide a professional, efficient, cost-effective and accessible legal aid and mediation service in accordance with the terms of our statutory mandate.The Board has an executive management structure primarily located at its Head Office at Quay St, Cahirciveen, Co Kerry and also at an office at 47 Upper Mount St, Dublin 2.The Board has thirty three full time law centres located throughout the country, as well as the Private Practitioner Service, the Refugee Documentation Centre and a library service located at Montague Court, 7/11 Montague Street, Dublin 2. My role within The Legal Aid Board is to ensure effective and efficient organisational support to these various services.www.legalaidboard.ie



The Hope Foundation

• Ireland
• Non-profit Organizations
• 1 - 100 Employee

• Programmes & Development Education Coordinator

  • Jan 2014 - Jun 2014

  There are over 250,000 street children in Calcutta, born into extreme poverty. HOPE works with these children and saves them from a life of abuse and neglect.Key Accountability in the role of Programmes & Development Education Coordinator:• Programmes Management• Development Education• Donor care execution.• Prospect management.• Event management.• Social Media/ Web Development• Researching CSR policies.• Grant researching.The central purpose and role of The Hope Foundation is a holistic care and development to severely underprivileged children/persons in India and other developing countries. HOPE is a rights based charity founded in 1999 with the aim of bringing help and hope to thousands of street children of Kolkata ( formerly Calcutta). The Foundation works primarily with children and their families and the difficulties that they encounter. www.hopefoundation.ie/



Suas Educational Development

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• Prospect Researcher

  • Jan 2013 - Dec 2013

  Prospect researcher is a new role within Suas Educational Development – Ensuring fundraising needs are met and identifying fundraising opportunities for the organisation aswell as assisting with ensuring donor care and fundraising strategy are adequately maintained.Key Accountabilities:• Donor care execution.• Prospect management.• Event management.• Social Media.• Keeping Business Development team apprised of other organisations communications.• Researching CSR policies.• Grant researching.Competencies:• Excellent teamwork skills.• Influencing and communicating.• Strong written communication ability.• Creative and innovative orientation to working• Ability to research, collate & present data on emerging media trends.



Abtran

• Consumer Services
• 1 - 100 Employee

• Retention Sales Advisor

  • Jun 2012 - Oct 2012

  With over nine million customers have already with the sky brand. Now we are set to offer a better level of service, better products and better content. And sales advisor's are the ones opening the door to all of it by answering inbound calls, often made as a result of our award-winning advertising campaigns or customer recommendations.The role of Sales Advisor is an important one within the business. It calls for people with a real flair for sales, brilliant communication skills and the ability to quickly understand customers’ entertainment needs and match then them to the fantastic products and services.



I.T.Tralee Students Union

• Vice President / Welfare Officer

  • Jul 2011 - Jul 2012

  The aim of the Welfare Officer for the Students Union, is assisting with student issues, providing easy to use information on student support and helping with any queries they may have. The position works with clients of all ages on many different topics i.e. Accommodation, alcohol, anxiety, bullying, discrimination, driver safety, drugs, eating disorders equality, finance mental health, physical health and safety sexual health etc. on a non-judgemental and compassionate level in respect to every area that you work with. I have recently won two awards for best campaign (Mental Health Week) and best small delegation at the recent U.S.I National Congress Awards.

• Communications Officer

  • Jul 2010 - Jul 2011

  The Communications Officer aids in the development of the Union’s information and communication policy. He/She is to be familiar with all communication mediums available to him/her within the college and use them to their full potential.He/She is to keep the membership of the Union informed through the Provisions of regular Union Publication.He/She is elected by the Union members and sits on the Union Executive.



The Old Oak/ Cyprus Avenue Bar Cork city

• Bar Tender

  • Jun 2008 - Aug 2011

  - Collect money for drinks served. - Check identification of customers to verify age requirements for purchase of alcohol. - Clean glasses, utensils, and bar equipment. - Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. - Serve wine, and bottled or draft beer. - Take beverage orders from serving staff or directly from patrons.- Clean bars, work areas, and tables.- Serve snacks or food items to customers seated at the bar. - Prepare appetizers. - Arrange bottles and glasses to make attractive displays.