Kenneth Sakakibara
Platform Engineer at Five9- Claim this Profile
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English -
Topline Score
Bio
Brent Holzhei
Ken makes several significant contributions to our Verizon team. He's very knowledgable and easy to work with. Ken would be a valuable asset to any company. I highly recommend him!
Brent Holzhei
Ken makes several significant contributions to our Verizon team. He's very knowledgable and easy to work with. Ken would be a valuable asset to any company. I highly recommend him!
Brent Holzhei
Ken makes several significant contributions to our Verizon team. He's very knowledgable and easy to work with. Ken would be a valuable asset to any company. I highly recommend him!
Brent Holzhei
Ken makes several significant contributions to our Verizon team. He's very knowledgable and easy to work with. Ken would be a valuable asset to any company. I highly recommend him!
Experience
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Five9
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IT Services and IT Consulting
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1 - 100 Employee
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Platform Engineer
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Dec 2019 - Present
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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System Specialist MTS IV
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Nov 2011 - Jun 2019
Managed and maintained routing for Verizon contact centers using Genesys Framework. Reserved new toll free numbers, updated/loaded strategies to complete routing changes using Interactive Routing Designer and Configuration Manager. Managed and maintained routing for Verizon contact centers using Genesys Framework. Reserved new toll free numbers, updated/loaded strategies to complete routing changes using Interactive Routing Designer and Configuration Manager.
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ACD Systems Specialist
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May 1998 - Nov 2011
Provided third level support for ACD call systems for inbound and outbound call centers. Installed ACD telephony switches (Aspect Spectrum) into data center and supported remote agents. Provided third level support for ACD call systems for inbound and outbound call centers. Installed ACD telephony switches (Aspect Spectrum) into data center and supported remote agents.
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MCI Telecommunications
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United States
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Hospitals and Health Care
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1 - 100 Employee
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ACD Engineer
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Apr 1992 - May 1998
Provided local telephony support for Automatic Call Distribution and PBX phone systems for outbound and inbound call center. Provided local telephony support for Automatic Call Distribution and PBX phone systems for outbound and inbound call center.
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Education
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2012 - 2012
Glendale Community College
Microsoft Visual C# .NET, 3.6 -
2009 - 2009
Glendale Community College
Computer Programming - Microsoft Visual Basic .NET, 3.5 -
1992 - 1995
DeVry University Phoenix, AZ
Associate's of Applied Science, Industrial Electronics Technology/Technician
Community
