Corporate Head Recruitments & Quality Control

• Feb 2023 - Present

Head Recruitment & Trainings

• Apr 2022 - Feb 2023

Hiring/Placing Hospitality Professionals for Vacancies both Domestic and Abroad. Hiring/Placing Hospitality Professionals for Vacancies both Domestic and Abroad.

Head – Corporate Recruitment & Training

• Sep 2013 - Jan 2018

➣Directed the entire recruitment and training process of sales/non-sales personnel of 16 Treehouse Hotels under the aegis of Karma Hospitality LLP ➣Built and implemented a cross-departmental change training program for 500+ employees, which increased engagement ➣Designed payroll and team incentives, and increased morale & team spirit by maintaining interpersonal relationships ➣Organised soft skill training sessions staff that improved performance and productivity ➣Delivered body language training to front-of-house staff, as well as spoken English and attitudinal training to staff ➣Authored an HR policy handbook from scratch, and led the preparation/implementation of standard operating procedures for front office staff ➣Implemented novel and innovative strategies aimed at reducing the cost-to-hire ➣Identified and streamlined core HR functions of short-listing, recruiting, negotiating, selecting, onboarding, orienting employees, along with employee database and HRMS ➣Developed an improved induction plan that facilitated quick onboarding and increased retention of new employees ➣Managed the Budweiser event at the Buddh International Circuit ➣Interacted with guests to collect feedback and implement improvements based on net promoter scores Show less

Senior Manager – Business Development

• Feb 2010 - Sep 2013

➣Engaged with clients to develop functional plans based on their business requirements and project feasibility reports ➣Created and conducted presentations, and organised marketing and brand promotion events, including supervision of stalls during hospitality events ➣Conducted sales proposal meetings with top management of various hotels ➣Project-managed http://www.onlychefs.in/ (India’s first domain-specific Chef Recruitment Site), and managed the next project www.only-jobs.co.in based on the first project’s success ➣Conducted voice and accent/soft skills training for staff ➣Performed SWOT analysis and created business development pitches for clients ➣Managed the design and administration of above-mentioned websites ➣Curated the content of bulk emails/mobile message marketing for distribution among potential candidates and clients ➣Coordinated operations for the departure of selected candidates to clients in UAE, Hong Kong and Singapore ➣Supervised operations of Vincrest India (Sister concern of Asia Wine Service & Education Centre, Hong Kong) and the mother company, Wine & Spirit Education Trust, UK ➣Oversaw and ensured seamless conduct of wine courses at designated venues in New Delhi Show less

Operations Manager Events (Food and Beverage)

• Sep 2006 - Aug 2008

➣Led onsite operations and customer queries and provided training to staff ➣Negotiated with existing and new exhibitors and performed accurate stock-taking ➣Calculated the number of exhibitors required to fill the grated space at the venue ➣Interacted with people on site to join, participate, taste and buy various products ➣Conceptualised and implemented measures for enhancing operational efficiency and optimising resources ➣Devised and executed strategies to enhance brand positioning ➣Increased guest satisfaction and retention through implementation of standard operating procedures related to customer service ➣Coached and mentored new trainees and provided constructive feedback for professional development ➣Developed marketing materials and promoted upcoming events through emails and social media channels ➣Ensured company operations ran smoothly through organising and coordinating inventory, hotel operating equipment and other assets Show less