Experience

Presbyterian Medical Services

• United States
• Medical Practices
• 200 - 300 Employee

• Clinic Administrator II

  • Dec 2022 - Present

  • Performed duties related to the overall administration of multi-disciplinary practice/clinic to include primary care, psychiatric services (medication management), behavioral health services, and dental care. Clinic is part of a corporate structure that follows model of an FQHC (Federally Qualified Healthcare Center) of which is the largest campus in a company of 1300 employees. Actual campus overseen employs roughly 120 employees. • Administered general operations ensuring proper flow of patient queue to include but is not limited to scheduling, billing, referrals, insurance authorizations and queries, provider schedules, maintenance of facility, and sterile nature of procedures of performed in clinic, among as well other varying administrative tasks. • Ensures quality of patient care by adhering to governing body requirements such as the Joint Commission, HRSA, and OSHA. • Oversaw program financials of which is on an annual basis averages $600,000 USD in revenue gained from different payer sources to include Medicaid/Medicare and varying private insurances. Ensure accuracy of financials by attending preliminary financial budget meetings to discuss expenses and/liabilities to overall operations. • Created/fostered procedures utilizing LEAN principles to remove workflow disruption and resource waste. • Worked smoothly and in concert with advance practice providers/providers to include MD, DO, NP, PA, DMD, DDS, and PMHNP in support of clinical operations. • Performed regular rounding and professional guidance of employees utilizing active mentoring principles to increase employee/work satisfaction. • Increased patient in-clinic/self-pay revenue observed in quarterly basis by 15% from previous quarter by removing bottleneck from payment stations as well as improving patient interaction. • Attended monthly leadership seminar to discuss overall performance in clinic as well as brainstorm with department heads regarding quality of patient care. Show less

• Clinic Business Office Supervisor

  • Jun 2022 - Nov 2022

  • As clinic business office supervisor of Presbyterian Medical Services - Farmington Community Health Center (FCHC); served/performed duties related to managing the billing/business office by means of overseeing daily queue of patients, processing and closing daily received payments, speaking with disgruntled patients on billing matters, and working with providers to ensure proper documentation of diagnosis codes for prior authorization or insurance reimbursement submission. • Identified risks to business processes and ensured proper mitigation of said risks by participating in risk management committees to develop policies to avoid occurrences. • Spoke with indirect/direct marketing sources i.e., third-party insurances, medical equipment suppliers, and partnering medical offices to determine best practice that could be implemented through partnership with FCHC and requesting outside partnerships. • Researched by means of scientific and quantitative analytical processes to increase revenue and workflow/patient access to determine trends that may cause increases or determent of potential subsidies to the company. Created processes to increase workflow and reduce waste by implementing LEAN principles in daily operations. • Managed a team of 10+ staff members through professional guidance, rounding, professional development plans, payroll, absences, leave administration and scheduling. • Worked in concert with providers (MD’s, DO’s, NP’s, PA’s) to ensure that the needs of the patient are met through clinical and office functions i.e., check-in, examination/assessment, checkout, billing). • Developed training platforms for staff to cross train with other clinic staff for career progression. Show less

• Health, Nutrition & Safety Coordinator

  • Jul 2021 - Jun 2022

  • As part of interdisciplinary team – served as primary administrator for all aspects regarding Health, Nutrition & Safety. Performed duties in support of sponsor program by means of executive decision-making regarding the well-being of clients, personnel, facilities, and guests within specified field.• Managed budget of which is on average $150,000.00 annually, for all supplies regarding food program, in addition to submitting claims monthly for reimbursement to governing body – CACFP (Child and Adult Care Food Program) sponsored by the USDA (United States Department of Agriculture). • Utilized multiple facets of program applications to track and maintain confidential client files, as well as program inventory medical equipment (AEDs); which include but is not limited to online EHR (Electronic Health Record) tracking, online interface for readiness software (ARCH), and excel document spreadsheets.• Researched by means of analytical techniques methods to increase productivity of overall processes in regard to health and nutrition through collaboration with coordinators at other regions of company.• Performed regular inventory and inspections of all assigned equipment and facilities regarding suitability of program operations, safety in accordance with OSHA and accrediting body (NAEYC), as well as sanitation and cleanliness of service locations i.e., center kitchens. • Performed any additional administrative functions required of role to include but is not limited to payroll management, rounding, staff absence management, and disciplinary procedures. Show less



SAN JUAN REGIONAL SPINE CENTER

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Scribe

  • Sep 2020 - Jul 2021

  • As part of a multi-departmental outpatient clinic, provided support through documentation of history of present illnesses (HPI) of patients examined or referred to Interventional Pain Management and Neurosurgery for the purpose of charting and documentation, insurance queries, and continuum of care to external facilities. • Performed under guidance of Medical Doctorate and additional health care providers and staff, the reconciliation and intake of medical history, diagnosis, problems, and surgical history within EMR (CERNER), as well as performed all necessary office and clerical tasks for successful operation of clinic which include but is not limited to filing, scanning, returning calls and emails, intake and discharge of patient, charting, release of information, and scheduling. • Processed on a daily basis requests to prescribing provider for prescription refills and changes to plans for 4+ providers of which may be a query of over 30+ medications per day to multiple different third-party pharmacies and organizations. • Worked in concert with clinical staff and Medical Doctorate in support of examination of patient which included under direct supervision duties not limited to observing the patient after procedures, assisting in disabilities, medical tool retrieval and disposal (sharps, disposable biohazard material), and assisted with any additional necessary tasks required for examination and treatment (vitals retrieval, charting, temperatures, monitoring etc.) • Processed daily prior authorizations for prescription medications, procedures, diagnostic tests, and worked with insurances companies and outside/adjacent medical organizations to ensure proper information is relayed for overall support of the patient’s treatment plan or transfer of care. Show less



Desert View Family Counseling

• Care Coordinator - Wraparound

  • Jun 2020 - Sep 2020

  Performed case managment and specialized counseling techniques through the “wraparound process”, so as to provide relief for individuals in crises through support program. Operated under Wraparound principles to support youth in social skills, life skills and the like. Established relationship with youths diagnosed with SMI or serious mental illnesses, in order to establish vision, goals, and strategies regarding program. Documented, tracked and updates records as well as secured data according to HIPAA, so as to send to grant managers in order to secure funding for program. Interacted with multiple systems i.e juvenile probation services, behavioral health servies, and University Research services in order to document progress as well as record data for grant management. Show less



Arizona Autism

• United States
• Medical Practices
• 100 - 200 Employee

• HCBS Coordinator

  • Jun 2020 - Jul 2020

  Performed case management for in-home services of providers rendering specialized care for patients diagnosed with developmental disabilities, i.e. autism. As first line supervisor to unskilled providers (caregivers), provided direction and managerial duties such as payroll, shift schedules, assignment of duties and the like. Interacted with youths and patients alike for intake. Utilized specialized programs to documents log history for tracking purposes i.e. Therapy Corner, and DDDEZ. Show less



University of Arizona

• United States
• Nanotechnology Research
• 1 - 100 Employee

• Marketing Coordinator Administrative Assistant

  • Mar 2019 - Jun 2019

  Performed Administrative Assisting to the supervising marketing coordinator. Tasks included but not limited to reaching out to potential clients in investing time, money and effort in functions of special programs of Campus Recreation. Marketed events such as specialized student gatherings at locations specified on student grounds, so as to inform students of the upcoming activities that benefit them at Campus Recreation. Created materials that were used in advertising or informing individuals of the many activities and programs available for use. Attended seminars and gatherings of new students and parents, rendered presentations for informational purposed regarding organization. Show less



Beyer Auto Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Service Manager

  • Sep 2017 - Jun 2018

  • Accounted for updating schedules and project deliverables to maintenance report for accuracy and oversight.• Utilized programs that manage costs, schedules, and performance of projects in queue, or in progress/completed.• Administered negotiations for appraisals, services, tracking for customer accounts regarding projects and development of project for servicing of personally owned vehicles or commercially used vehicles (Volvo/Kia).• Worked closely with service director and technicians, OEM manufacturers and other staff in providing complete project updates, as well as planning to ensure successful completion of project as well as time-management of overall project. Show less

• Automotive Service Advisor

  • Nov 2016 - Aug 2017

  Administered and organized work orders and repairs on a daily basis for customers seeking repair on personally owned and commercially owned vehicles. Ensured proper repair based on manufacturer specifications. Advertised and sold various forms of additional services for preventative and corrective procedures on customer owned vehicles. Ensured technicians labor logs properly supervised and ensured pay roll conducted. Managed a team of 6 technicians in daily labor and service operations.



Alban CAT

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Automotive Technician

  • May 2016 - Oct 2016

  Performed Intermediate and Advance Repair on Diesel Engines and components, primarily used for heavy duty towing and trucking. Performed Intermediate and Advance Repair on Diesel Engines and components, primarily used for heavy duty towing and trucking.



United States Marine Corps

• United States
• Armed Forces
• 700 & Above Employee

• Maintenance Supervisor

  • Feb 2015 - Feb 2016

  • As the supervisor of the maintenance department, instructed and supervised daily operations for all maintenance of battalion/department fleet vehicles under inventory. • Developed schedule/maintenance production report, and highlight key program areas needing attention, highlighting realistic activity durations, and availability of technicians for project. • Spoke with consumers at all levels regarding maintenance management procedures, warehousing, parts and outside service, availability or requested products, ensuring accountability of all government assets. • Utilized earned value management software (GCSS-MC) for tracking and management regarding projects which also served as a briefing report for superior officer’s oversight of daily operations. • Provided guidance to maintenance officer, as well direction or assistance in complicated project control issues, as well as briefing higher grade commissioned officer and consumers in regular meetings for progress reports. Show less

• Pre-Extended Bins - Layettes Manager

  • Jan 2014 - Feb 2015

  Managed the inventory of Parts/Supply received from military contractors assigned to unit location. Established procedures to accurately track location and storage of the goods and assigned to virtual layettes bin in addition to performing actual inventory. Monitored check-in/check-out of parts/supplies that were designated for a fleet of 240 military vehicles at any given time provided by the maintenance battalion.

• Automotive Mechanic/Technician

  • Apr 2012 - Feb 2013

  Basically Trained United States Marine - Military discipline and Combat Training/Security Training Primary MOS (Military Occupational Specialty) Automotive Organization Technician/Performed Intermediate and advanced repairs on Military Grade Transportation and Logistics Vehicles. Secondary MOS (Military Occupational Specialty) Vehicle Recovery Operator/Performed recovery operations on rendered immobile tactical and logistics vehicles for safety and or rescue operations. Basically Trained United States Marine - Military discipline and Combat Training/Security Training Primary MOS (Military Occupational Specialty) Automotive Organization Technician/Performed Intermediate and advanced repairs on Military Grade Transportation and Logistics Vehicles. Secondary MOS (Military Occupational Specialty) Vehicle Recovery Operator/Performed recovery operations on rendered immobile tactical and logistics vehicles for safety and or rescue operations.