Construction Project Manager

• May 2022 - Present

Charter Owner

• Sep 2015 - May 2022

CEO/Co-Founder Random Brothers Corporation DBA: Maple Street Biscuit Company

AVP AML Operations Manager

• Nov 2013 - May 2015

•Coordinated with HR the staffing build out of the Jacksonville Customer Information Process/Customer Due Diligence (CIP/CDD).•Interviewed and negotiated terms for the hiring of 30 AML analyst, 2 Team Leads, and 2 Quality Assurance Analysts.•Responsible for the coordination of build out seating, floor planning, supplies, and systems access.•Utilized reporting and analysis skills in the development of the CIP/CDD reporting dashboard and Monthly Scorecards. •Manage day to day operations across multiple sites of the CIP/CDD initiative to exceed all AML deliverables. •Manage the CIP/CDD QA team with exceed results for line of business QA deliverables. •Chosen to represent Shared Services Operations as a certified Power of Presence Ambassador facilitating executive level training for upper level management across multiple sites nationwide. •Power of Presence accredited Champion Coach.•Exceeds/Exceeds leader all year end reviews within the AML line of business. Show less

AVP Legacy Asset Servicing Unit Lead

• Oct 2012 - Nov 2013

•Managed both production and support teams simultaneously within the FHA Short Sales organization.•Developed metrics and deliverables within the support team functions resulting in a 40% increase in productivity and a 50% decrease in deliverable SLAs.•Responsible for building and fostering relations within HUD to support specialty functions for FHA Short Sales.•Oversaw the development and maintenance of numerous processes within FHA Short Sales.•Managed units of 60 plus negotiators and 5 team managers to exceed production, aging and QA metrics.•Responsible for the creation and management of FHA Pre Quality Assurance Team resulting in an increase of quality scores by 40%.•Exceeds/Exceeds leader year end review as Short Sales Unit Lead. Show less

Officer Short Sales Team Manager

• Oct 2010 - Oct 2012

•Managed both production and support teams simultaneously within the FHA Short Sales organization.•Developed metrics and deliverables within the support team functions resulting in a 40% increase in productivity and a 50% decrease in deliverable SLAs.•Responsible for building and fostering relations within HUD to support specialty functions for FHA Short Sales.•Oversaw the development and maintenance of numerous processes within FHA Short Sales.•Managed units of 60 plus negotiators and 5 team managers to exceed production, aging and QA metrics.•Responsible for the creation and management of FHA Pre Quality Assurance Team resulting in an increase of quality scores by 40%.•Designed and facilitated the HELOC leadership process improvement initiative. Initiative resulted in over 20 improvements that streamlined the HELOC short sales process.•Created and facilitated the HELOC new hire training.•Responded to and resolved internal and external business partner inquires through the management of the HELOC escalations team, resulting in a 50% reduction in short sale escalations. •Coordinated and led the HELOC leadership team with the complex process changes surrounding the DOJ settlement.•Worked with multiple investor groups to adapt the HELOC short sales process for an Equator platform enhancement, resulting in a better customer experience in multiple short sale lines of business. •Recruited over 15 current Short Sales negotiators and one Team Lead.•Exceeds/Exceeds leader both year end reviews as Short Sales Team Manager. Show less

Licensed Mortgage Broker

• Jul 2007 - Oct 2010

•Established and managed a pipeline for Conventional and Government mortgage origination that resulted in over $400k of gross sales monthly. •Responsible for the processing of all personally originated Mortgage loans. •Created and managed an aggressive marketing campaign for VA streamline refinance resulting in a 25% increase in gross office sales. •Established and managed a pipeline for Conventional and Government mortgage origination that resulted in over $400k of gross sales monthly. •Responsible for the processing of all personally originated Mortgage loans. •Created and managed an aggressive marketing campaign for VA streamline refinance resulting in a 25% increase in gross office sales.

Collections/Retention Sales

• Feb 2001 - Oct 2010

•Assisted with the management and facilitation for the training of retention sales specialists. •Responsible for the development of call center soft skills and sales techniques of credit card retention associates. •Evaluated and coached new hires on progress during 8 week training session and 3 week OJT. •Delivered coaching to phones associates to achieve call center performance metrics. •Managed and collected on a portfolio of over 200 late stage credit card accounts. •CITI Retention Sales Top Associate 4th Qtr 2004 Show less

Licensed Realtor

• Jan 2006 - Sep 2009

•Marketed and sold residential real estate resulting in numerous top sales awards. •Trained new associates on network building and cold calling techniques. •Developed and Conducted first time buyer seminars within market area. •2006 Northeast Florida and Southeast Georgia 1st Quarter #1 in Residential Units award. •2006 Northeast Florida and Southeast Georgia Excellence in Achievement award. •4th Quarter 2006 Top Adjust Gross Commission award. • 3rd Quarter 2007 Top Adjust Gross Commission award. Show less

2nd Class Petty Officer Aviation electronics Technician

• Nov 1996 - Nov 2000

•2M Micro Miniature circuit board repair •Shop shift supervisor • Honorable Discharge •USN Letter of Commendation •2M Micro Miniature circuit board repair •Shop shift supervisor • Honorable Discharge •USN Letter of Commendation