General Manager

• May 2018 - Present

Description: Managed all aspects of disaster restoration and demolition processes including team leadership, training, customer service, and quality control, along with key business processes such as billing, collections, and payables. Noteworthy Accomplishments: - Identified and decreased errors and missing paperwork by developing and implementing a new audit process to verify project documentation - Evaluated work performance of crews and decreased their overtime by 50% for cost savings - Played an integral role in maintaining a five-star rating for the company on multiple customer rating systems ABOUT INSURANCE RESTORATION SERVICES – Insurance Restoration Services is committed to helping re-establish businesses and restore communities by way of highly effective insurance restoration services. Show less

Estimating Supervisor

• Jul 2016 - Jun 2018

Description: In this multifaceted role, served as estimating supervisor, auditor and coordinator for the CAT TEAM to estimate large loss and commercial insurance claims, while resolving a high level of disputes between the company and carrier. Noteworthy Accomplishments: - Held full accountability for the largest grossing mitigation franchise of ServiceMaster - Continuously identified areas of improvement and initiated a new review process to enhance the skills of field employees - Increased efficiency of client billing by facilitating cross-training of the Estimation Team with different departments across the organization ABOUT SERVICEMASTER EMERGENCY MANAGEMENT TEAM – ServiceMaster Emergency Management Team is an insurance restoration, carpet cleaning, construction services, and cleaning services company. Show less

Senior Estimator

• Jan 2016 - Jul 2016

Description: Performed accurate estimations of costs, time, materials, labor, and equipment required for a construction project. Performed accurate analyses to determine project durations, best practices for vendor procurement, and subcontractor relations. Noteworthy Accomplishments: - Traveled to residential properties to assess the damage of water or fire, while meeting with customers during project scope development and estimation to restore their properties - Served as the liaison and go-to resource on trades, estimation, and bids from vendors ABOUT HARD SURFACES CONSTRUCTION – Hard Surfaces Construction was a service that specialized in conducting onsite inspections, including evaluation of damages, handling of claim negotiations with insureds, claimants, attorneys, and public adjusters to ensure the proper and complete repair of our customers home after fire, water and mold damage. Show less

Field Claims Specialist

• Jul 2014 - Oct 2015

Description: Took charge of interacting face to face with the clients to handle their claims. This involved investigating and resolving their property damage claims requests. Noteworthy Accomplishments: - Drove key efforts in attaining the highest subrogation turnover for the claims office - Provided key insights resulting in strong customer satisfaction ratings on surveys ABOUT SAFECO INSURANCE COMPANY – Safeco Insurance Company is a member of Liberty Mutual Group is an American insurance company. Show less

Branch Manager

• Jul 2001 - Jul 2014