Customer Success Manager

• May 2021 - Present

Handling set amount of clients. Build and strenghten the relationship while helping them create inspiring and rewarding digital learning. Hands on working with e-learning tools in order to make the learning adaptive and branded in an including way.

Account Manager

• Dec 2019 - Jun 2022

As an Account Manger I work closely with clients who are focused on employee development. This is in regards to sales, communication, pre/onboarding over to performance management. The opportunities for us to assist our clients, are many. We work with production of e-learning over to LMS systems where the training is facilitated.

Key Account Manager

• May 2017 - Nov 2019

Responsible for a specific group of clients, and for the development of the relationship they have with Global Knowledge. This beeing business strategy planning around training and development of employees. Help my clients grow internally, and also provide them with valid info, and relevant options in regards to their training requirements. This is done by operating with people on all levels in the companies I work with. Responsible for a specific group of clients, and for the development of the relationship they have with Global Knowledge. This beeing business strategy planning around training and development of employees. Help my clients grow internally, and also provide them with valid info, and relevant options in regards to their training requirements. This is done by operating with people on all levels in the companies I work with.

Business Development Manager

• May 2013 - Apr 2017

Focusing on business development within the Microsoft portfolio. Supporting and advising Microsoft partners regarding training, development and certification. Most importantly I'm developing strong relationships through value partnerships where both parties gain. I prefer to be seen as an internal advisor instead of an external consultant. Focusing on business development within the Microsoft portfolio. Supporting and advising Microsoft partners regarding training, development and certification. Most importantly I'm developing strong relationships through value partnerships where both parties gain. I prefer to be seen as an internal advisor instead of an external consultant.

Account Manager

• Sep 2010 - May 2013

Responsible for selling cross border solutions within the tele communication business. I had my ongoing customers, but also engaged and coorporated with new customers. All in all, we were working together to improve eachothers businesses. Responsible for selling cross border solutions within the tele communication business. I had my ongoing customers, but also engaged and coorporated with new customers. All in all, we were working together to improve eachothers businesses.

Store Manager

• May 2009 - Aug 2010

In charge of reaching budget in the shop. Help and develop personel. Support employees in their way to getting better, by actively supporting them with customers, and do a lot of follow ups after sales sessions. Feedback was the key word. In charge of reaching budget in the shop. Help and develop personel. Support employees in their way to getting better, by actively supporting them with customers, and do a lot of follow ups after sales sessions. Feedback was the key word.

Teamleader

• Feb 2008 - Apr 2009

Being responsible for reaching goals as a department, but also help employees keeping focus on their own and personal budget.Further more, I was in charge of supporting in business cases, and always had in mind, that the employee should get better at their work. We had sales training and personal development as an occuring event.

Sales trainer

• Mar 2007 - Feb 2008

Onboarding and sales educating new sales people into three's way of selling and approaching clients.

District Manager

• Feb 2006 - Mar 2007

Responsible for shops in northern Zealand, keeping up with campaigns directed by HQ, and assuring, that everybody was on track and had the required skills in order to reach targets. Working with KPI's, competitive awareness and relevant knowledge about competitors.

Retention agent

• Apr 2005 - Feb 2006

Telemarketing Agent

• Jul 2004 - Apr 2005