Experience

Carters Distribution Center

• United States
• Warehousing
• 1 - 100 Employee

• Distribution Systems Analyst

  • Sep 2019 - Present

  Conduct first-level troubleshooting for operational, functional and systems issues within the DC, including DC processes, use of warehouse management systems, Warehouse Control Systems, Sortation Systems, Voice and handheld devices. Develop functional specifications and requirement documentation (standard operating procedures) using thorough business and functional perspective and expertise. Contribute input regarding any process changes that impact the DC. Remote Support of North American Distribution Centers Responsible for production system support which includes analyzing root cause and driving to correct issues from repeat occurrences. Review, analyze and evaluate business system functions and along with user needs for business process improvements to communicate business position on, upgrades, system enhancement, or issue resolution. Select methods, techniques and evaluation criteria for obtaining results. Analyze and determine whether issues are within the Manhattan WMS or are created by one of the many systems that interact with the Manhattan WMS to operate the DC (unit sorter, unit pick, conveyor control & automated storage and retrieval systems). Use SQLs to query the database and make dashboards/reports for Operations. Monitor system activities and communicate issues timely. Provide assistance and training to warehouse management systems users and assist with SOP writing/revisions as necessary. Perform hands-on execution of test scenarios, documentation of all test conditions covering each test scenario, and proper logging of defects. Develop and execute test cases as part of System Testing for SDNs delivered by Manhattan PSO & CSO. Test new systems processes, enhancements and fixes for all DC utilized systems including WMOS, WCS, Atronix, Kindred, Knapp, SDI and Beumer. Test database changes (stored procedures, triggers, etc.) Show less



Apache Future LLC for Motor Coach Industries (MCI)

• USA

• Technical Support

  • Mar 2017 - Sep 2019

  As a Field Service Technician Supervisor, I perform field campaign works to update known design flaws for customers under the warranty service. This requires me to attend to customer locations to schedule and finalize repairs, where I also ensure the delivery of excellent customer services. While on site, I supervise and perform quality control checks on the repairs carried out by Field Technicians to ensure the delivery of quality works, and I make sure that the personal service vehicle and tools are cleaned and maintained to achieve proper operation. With strong knowledge of administration, I also coordinate regional repair jobs, order parts, book itineraries, and complete required documentation inclusive of service worksheets, timesheets and warranty claims. Show less



Alliance Bus Group

• United States
• Truck Transportation
• 1 - 100 Employee

• Lead Mechanic

  • May 2014 - Mar 2017

  As a Mechanic, I performed safety and courtesy inspections, and mechanical maintenance repairs inclusive of preventative maintenance, balancing, welding, equipment repair, battery checks, oil changes, lubrications, and tune ups. These inspections were carried out in line with work orders to achieve the correct operating condition of brake systems, steering mechanisms, wheel bearings, and other critical components. In order to identify mechanical malfunctions, I employed manual processes and computerized diagnostic tools. With strong knowledge of administration, I also delivered service advice and labor estimates, and performed other relative duties as assigned by the supervisor. Show less



Appache Future

• Gwinnett County Transit

• Technical Support (contractor)

  • Oct 2013 - May 2014

  As a Temporary Mechanic, I performed DOT inspections, identified and diagnosed any underlying issues and the cause of any malfunctions, and repaired engines, transmissions, suspension and steering, fuel and ignition (CNG and diesel), electrical systems, brakes, and HVAC systems in accordance with manufacturer’s specifications. Following repairs, I performed final operational tests on all vehicles to quality-check all repairs. I also assisted customers with the upkeep of service work to ensure compliance with County service agreements. Skilled in administration, I was additionally responsible for maintaining paper-flow procedures requiring the documentation of correct mileage, hours, warranties, core parts and the repairs on work orders while ensuring compliance, cause, and correct format, all while following procedures relating to parts ordering and billing. Show less



MTI Limo & Shuttle Service Inc.

• Shop Foreman

  • Jul 2013 - Oct 2013

  As a Shop Foreman, I responded to inquiries and complaints in order to maintain good customer relations and improve shop performance. With a strong background in maintenance and repairs, I reviewed equipment maintenance invoices, carried out mechanical inspection and repairs, provided administrative services, and applied my technical expertise to coordinate equipment and personnel. With knowledge of a range of fleet management operations, I facilitated operations relating to vehicle and equipment, procurement, maintenance, repair and disposal. As an avid communicator, I strengthened key relationships with customers and members of the general public, as well as senior management when presenting advice and recommendations, and staff members and employees when communicating company objectives, policies and procedures. Show less



Alliance Bus Group / GSE Inc.

• Shop Foreman

  • Aug 2008 - Jul 2013

  As a Shop Foreman, I maintained departmental equipment, conducted vehicle inspections, nurtured customer and staff relationships, and trained, motivated and managed mechanics and staff members in the execution of assigned work duties in order to achieve schedules and ensure adherence to company policies and safety regulations. When carrying out maintenance work and repairs on bus equipment and components, I used wrenches and welding equipment, among other tools to achieve repair quality and the proper functioning of equipment. I also used various tools to remove and recover upholstery, accessories, electrical window-and-seat-operating equipment, and trims. In terms of administrative duties, I studied production schedules, estimated worker-hour requirements, resolved estimated work issues, requisitioned and inspected materials, and contributed to the prompt resolution of any work related problems. Show less