Kenneth Sugerman

Manager, Technical Support AMER at Bionano Genomics, Inc.
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San Diego, California, United States, US

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Experience

    • United States
    • Biotechnology Research
    • 1 - 100 Employee
    • Manager, Technical Support AMER
      • Apr 2022 - Present

    • Support Team Lead (North America Customer Solutions)
      • Nov 2021 - Apr 2022

    • Product Support Specialist
      • Mar 2019 - Nov 2021

    • Technical Support Specialist
      • Sep 2017 - Mar 2019

      Greater San Diego Area

    • Research Associate II
      • Apr 2015 - Sep 2017

      Greater San Diego Area 1. Analyzed customers' and collaborators' samples with the Irys and Saphyr instruments 2. Performed isolation of high molecular weight DNA from human, mammalian, plant, and insect tissues 3. Further developed protocols for isolating DNA from tissues 4. Performed Beta testing of new instrument versions 5. Organized and analyzed data collected from running samples on the Irys and Saphyr instruments

    • Canada
    • Software Development
    • Validation Engineer (External Consultant)
      • Dec 2014 - Apr 2015

      Greater Los Angeles Area 1. Executed validation studies of manufacturing equipment. 2. Drafted and executed installation, operational, and performance qualification protocols for manufacturing equipment and software.

    • Ireland
    • Biotechnology
    • 1 - 100 Employee
    • Validation Service Provder/Validtion Engineer/Consultant
      • Jul 2011 - Apr 2015
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Validation Engineer (External Consultant)
      • Sep 2014 - Nov 2014

      Waco, Texas Area 1. Executed performance qualifications of manufacturing equipment. 2. Inspected quality assurance of products that were outside of acceptance quality limit. 3. Generated and executed installation and operational qualification protocols for specific manufacturing equipment.

    • Access Control Monitoring (External Consultant)
      • Jul 2012 - Aug 2014

      Orange County, California Area 1. Performed access control monitoring of employees’ access to various computing, operating, database, management and financial systems including ADP ProBusiness, Alliant, Beacon, BPC / EPM, Concur / Aero, Corporate Tax, Fire Fighter, Production APP Oracle Database, PCARS, PMEDIC, Revitas ContractSphere, SAP, TACACS, HP-UX / Unix, and Active Directory -Prepared organized and concise listings of employees with access and their relevant roles -Performed reviews by interfacing with the… Show more 1. Performed access control monitoring of employees’ access to various computing, operating, database, management and financial systems including ADP ProBusiness, Alliant, Beacon, BPC / EPM, Concur / Aero, Corporate Tax, Fire Fighter, Production APP Oracle Database, PCARS, PMEDIC, Revitas ContractSphere, SAP, TACACS, HP-UX / Unix, and Active Directory -Prepared organized and concise listings of employees with access and their relevant roles -Performed reviews by interfacing with the managers of listed employees to verify access was appropriate -If access was not appropriate, employee’s access was removed 2. Prepared Quarterly Access Monitoring reports for Sarbanes-Oxley 3. Performed transfer processing of transferred employees to verify their current SAP business management software access is appropriate 4. Prepared and maintained Excel summary/tracking sheets and charts for all quarterly reviews and weekly HP-UX reviews 5. Performed annual review of AvantGard Integrity Treasury solution access 6. Verified VPN Concentrator configuration is reviewed and authentication is enforced for all VPN users 7. Verified the appropriate Active Directory group security policies (password complexity, expiration, and history) are in place and reviewed

    • Validation Engineer (External Consultant)
      • Apr 2012 - Jul 2012

      Greater Los Angeles Area 1. Executed Performance Qualifications (PQ’s) of Fairchild Tablet Fillers, 4 Head Liquid Filler, Triturate Tableting Machines, Kaps-All Capper, PDC Bander, and ALSOP Mixer 2. Performed collections and inspections of samples potentially outside of the Acceptance Quality Limit (AQL) 3. Generated and executed Installation and Operational Qualifications (IOQ’s) of Triturate Tableting Machines and Videojet 1520 Labeler 4. Generated deviation and summary reports

    • Validation Engineer (External Consultant)
      • Jul 2011 - Mar 2012

      Greater Los Angeles Area 1. Executed Performance Qualifications (PQ’s) of Fairchild Tablet Fillers, 4 Head Liquid Filler, Triturate Tableting Machines, Kaps-All Capper, PDC Bander, and ALSOP Mixer 2. Performed collections and inspections of samples potentially outside of the Acceptance Quality Limit (AQL) 3. Generated and executed Installation and Operational Qualifications (IOQ’s) of Triturate Tableting Machines and Videojet 1520 Labeler 4. Generated deviation and summary reports

    • United States
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Trackwise Administrator (External Consultant)
      • Mar 2012 - Apr 2012

      Phoenix, Arizona Area 1. Performed Import of information regarding relevant SOPs, Forms, and Training Documents including links to the actual documents in TrackWise Quality Management Software 2. Performed Database Back-ups followed by migration from Development to Validation then Production Servers in TrackWise Quality Management Software

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Graduate Research Assistant
      • Jan 2011 - Mar 2011

      University of California Riverside Synchronization of various mechanisms related to the OCT imaging device using a computer program. - Improved abilities in computer programming and an understanding of C + + coding - Improved Time Management and Organizational Skills - Improved communication skills through interactions with fellow graduate student and principle investigator

    • United States
    • Higher Education
    • 700 & Above Employee
    • Senior Design
      • Jan 2010 - Jun 2010

      Our goal was to reverse engineer two products capable of Electroencephalogram (EEG) single- axis control in order to design a system capable of multiple- axis control to be applied to a two axis system such as a wheelchair.

    • Undergraduate Researcher
      • Jul 2009 - Aug 2009

      Our goal was to develop a Localized Surface Plasmon Resonance (LSPR) Based Calcium Sensor utilizing a calcium chelator. 1. Successfully developed a procedure for a Friedel Crafts reaction between a calcium chelator and binding molecule 2. Determined ideal concentrations of thiol to be reacted with gold nanoparticles

    • Undergraduate Researcher
      • Jul 2008 - Jun 2009

      Our goal was to develop a Surface Plasmon Resonance (SPR) based E. coli sensor utilizing the properties of Horseradish Peroxidase (HRP) for signal enhancement. 1. Successfully developed a procedure for E. coli culturing 2. Found a usable substrate for HRP 3. Successfully created a signal enhancing precipitate product

Education

  • University of California, Riverside
    MS, Bioengineering
    2010 - 2011
  • University of California, Riverside
    BS, Bioengineering
    2006 - 2010

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