Experience

Assumption Pathway School
• Singapore
• Primary and Secondary Education
• 1 - 100 Employee
• Business Developer

  • Oct 2020 - Present


California Pizza Kitchen

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Jul 2014 - 2020

  • Achieved record milestone sales during the last quarter of FY2014. • Performed franchise audit and quality assurance throughout branches in the Asia Pacific Market. • Responsible for restaurant operations, brand development, and the training and development of skillsets in staff members. • Trained a team of 30 staff members to be proficient in front-of-house and back-of-house operations. • Achieved record milestone sales during the last quarter of FY2014. • Performed franchise audit and quality assurance throughout branches in the Asia Pacific Market. • Responsible for restaurant operations, brand development, and the training and development of skillsets in staff members. • Trained a team of 30 staff members to be proficient in front-of-house and back-of-house operations.



My School of Fish

• Singapore
• Professional Training and Coaching
• 1 - 100 Employee

• Corporate Trainer

  • Mar 2013 - May 2014

  • Conducted training programs for corporate clients such as Singtel, Starhub, and M1. • Delivered and facilitated programs on management; leadership; and team building to large groups of participants (100-200 persons). • Conducted training programs for corporate clients such as Singtel, Starhub, and M1. • Delivered and facilitated programs on management; leadership; and team building to large groups of participants (100-200 persons).



Dao Paolo Gastronomia

• Training and Development Manager

  • Feb 2012 - Mar 2013

  • Performed franchise audit and quality assurance for Gastronomia outlets in Singapore. • Helped conceptualize and establish the standard operating procedures for all Gastronomia stores in Singapore. • Responsible for the training and development for employees to inculcate quality service to ensure strong brand reputation amongst customers. • Performed franchise audit and quality assurance for Gastronomia outlets in Singapore. • Helped conceptualize and establish the standard operating procedures for all Gastronomia stores in Singapore. • Responsible for the training and development for employees to inculcate quality service to ensure strong brand reputation amongst customers.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Dec 2006 - Jan 2012

  Achieved 15 percent comparison milestone sales year on year 2011 and 2012 amounting revenue of 1.9 million sin dollars 2011 and 2.5 million sin dollars 2013 year to date forecast respectively. Achieved Customer Survey Index score consistently and stays at the top number one store in the whole Singapore Market for the past nine months from 0ct 2011 till December 2012 averaging of 81 percent Highly Satisfied Customer Index score with a total 410 counts random print out customer… Show more Achieved 15 percent comparison milestone sales year on year 2011 and 2012 amounting revenue of 1.9 million sin dollars 2011 and 2.5 million sin dollars 2013 year to date forecast respectively. Achieved Customer Survey Index score consistently and stays at the top number one store in the whole Singapore Market for the past nine months from 0ct 2011 till December 2012 averaging of 81 percent Highly Satisfied Customer Index score with a total 410 counts random print out customer survey. Involved and Pilot the project initiative of companywide Great Customer Service workshop for Singapore market of 79 stores- train and coach all 79 store managers in providing First World Class service to all our customers. Involved and train new hire personnel and facilitate classroom and on the job training programmer for Baristas and Supervisors. Achieving, developing, bench ongoing... coach, train and promoted 10 Baristas, 7 Supervisors, 5 Assistant Store Manager to the next level from the period 2008 till 2012 ongoing to support company development program for all hire and existing partner career development. Achieved and Certified as a Management Coach Mentor to coach, train and develop new hire and existing promoted 4 store manager. Show less Achieved 15 percent comparison milestone sales year on year 2011 and 2012 amounting revenue of 1.9 million sin dollars 2011 and 2.5 million sin dollars 2013 year to date forecast respectively. Achieved Customer Survey Index score consistently and stays at the top number one store in the whole Singapore Market for the past nine months from 0ct 2011 till December 2012 averaging of 81 percent Highly Satisfied Customer Index score with a total 410 counts random print out customer… Show more Achieved 15 percent comparison milestone sales year on year 2011 and 2012 amounting revenue of 1.9 million sin dollars 2011 and 2.5 million sin dollars 2013 year to date forecast respectively. Achieved Customer Survey Index score consistently and stays at the top number one store in the whole Singapore Market for the past nine months from 0ct 2011 till December 2012 averaging of 81 percent Highly Satisfied Customer Index score with a total 410 counts random print out customer survey. Involved and Pilot the project initiative of companywide Great Customer Service workshop for Singapore market of 79 stores- train and coach all 79 store managers in providing First World Class service to all our customers. Involved and train new hire personnel and facilitate classroom and on the job training programmer for Baristas and Supervisors. Achieving, developing, bench ongoing... coach, train and promoted 10 Baristas, 7 Supervisors, 5 Assistant Store Manager to the next level from the period 2008 till 2012 ongoing to support company development program for all hire and existing partner career development. Achieved and Certified as a Management Coach Mentor to coach, train and develop new hire and existing promoted 4 store manager. Show less

• General Manager

  • Aug 1998 - Nov 2006

  Achieved record milestone sales on year 2005 and 2006 revenue of 3.5 million sin dollars for 2005 and 3.6 million sin dollars 2006 year respectively. Involved and Pilot the project initiate opening of first CPK store opening in Shanghai year 2005 - train and coach the Restaurant managers and service personnel and set milestone sales of 3.3 million RMB for the first quarter of 2005. Involved with new hire of Restaurant Manager and service personnel with the first Kuala Lumpur store in… Show more Achieved record milestone sales on year 2005 and 2006 revenue of 3.5 million sin dollars for 2005 and 3.6 million sin dollars 2006 year respectively. Involved and Pilot the project initiate opening of first CPK store opening in Shanghai year 2005 - train and coach the Restaurant managers and service personnel and set milestone sales of 3.3 million RMB for the first quarter of 2005. Involved with new hire of Restaurant Manager and service personnel with the first Kuala Lumpur store in Malaysia year 2004- facilitate, coach all store managers, service and kitchen personnel with on the job training setting up the store success for Head of Franchise quality assurance scoring a total of 95 percent during annul inspection. Show less Achieved record milestone sales on year 2005 and 2006 revenue of 3.5 million sin dollars for 2005 and 3.6 million sin dollars 2006 year respectively. Involved and Pilot the project initiate opening of first CPK store opening in Shanghai year 2005 - train and coach the Restaurant managers and service personnel and set milestone sales of 3.3 million RMB for the first quarter of 2005. Involved with new hire of Restaurant Manager and service personnel with the first Kuala Lumpur store in… Show more Achieved record milestone sales on year 2005 and 2006 revenue of 3.5 million sin dollars for 2005 and 3.6 million sin dollars 2006 year respectively. Involved and Pilot the project initiate opening of first CPK store opening in Shanghai year 2005 - train and coach the Restaurant managers and service personnel and set milestone sales of 3.3 million RMB for the first quarter of 2005. Involved with new hire of Restaurant Manager and service personnel with the first Kuala Lumpur store in Malaysia year 2004- facilitate, coach all store managers, service and kitchen personnel with on the job training setting up the store success for Head of Franchise quality assurance scoring a total of 95 percent during annul inspection. Show less