Experience

Fullpower-AI

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Quality Assurance and Support

  • Sep 2013 - Present



Google

• United States
• Software Development
• 700 & Above Employee

• Google Play Email Support

  • Aug 2012 - Sep 2013



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Office / Retail Field Service Technician

  • Jan 2010 - Apr 2012

  Provided Desktop / Mobile support for the sales office staff. Including hardware support, Printer, Network support and all aspects of Active Directory. Managed and Maintained 15 Verizon stores in northern California. Provided all hardware POS support including all peripherals IE cash registers, credit card readers etc. Maintained all retail merchandising computers from welcome screens to self service payment centers for customers. Supported all 250+ retail sales associates and manager’s user accounts laptops and virtual network connectivity. Responsible for all 15 store’s network rooms including cable rack, server, store music, and all computers in the server room hooked up to the merchandising computers on the sales floor. Key Contributions & Accomplishments: iPad / iPod rollout – Part of the core team of 5 technicians that reconfigured every store in northern California to be compatible with the 2 apple products in time for Verizon to start selling apple products for the first time. Proffessional Development – sharpened time management skills and the ability to handle multiple aspects of the Information Technology part of both office and retail environments at the same time. Show less



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Dell / Lenovo Field Service Technician

  • Jan 2009 - Jan 2010

  Performed next business day hardware warranty work on all Dell / Lenovo Notebooks and Desktops throughout the bay area. Worked in conjunction with Dell and Lenovo technical support to ensure all problems were resolved same day / next day. Handled all administrative work including creating the most optimal route to travel from business to business, documenting all services performed on each individual ticket through SRMS Clickmarks. Key Contributions & Accomplishments: Customer Support & Satisfaction – Improved and maintained both Dell and Lenovo customer satisfaction rate to 95%. Maintained a high level of on-time and professional expertise rating. Professional Development – Achieved certifications in all Dell desktops and notebooks that have been released in the last 5 years as well as the Dell core-competency and customer support essentials certifications. Show less



ClickAway Computer, Phone Repair & IT Services

• United States
• Information Technology & Services
• 1 - 100 Employee

• Computer and Network Technician

  • Jan 2007 - Jan 2009

  Functioned as a member of a network team handling over 1,000 calls per day that represented 50 thousand plus PCs and diverse group of end users. Managed various areas of support included broadband connectivity, account provisioning, email (Outlook, Outlook Express, Eudora, Mac email) and Windows installation, configuration, and upgrade issues. Maintained and monitored support for multiple small and medium businesses. Developed and implemented cat 5 network installations. Performed PM on all brands of scanners / copiers / printers / fax. Key Contributions & Accomplishments: Customer Support & Satisfaction – Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, developed personal 1000+ customer database. Turned around tense situations with irate customers into positive outcomes. Professional Development – Expanded background knowledge in Windows, Mac, and network implementations and reconfigurations. Cat 5 Network installations – Developed and implemented plans and lead teams of 3+ technicians in installing cat 5 networks including: Punch down, cable pathway systems, repeaters, terminate ends and label and categorize drops for multiple companies. Show less



Fry's Electronics

• Retail
• 700 & Above Employee

• Computer Repair Department Manager

  • Jan 2004 - Jan 2007

  Managed and improved team of 12+ technicians while meeting weekly sales goals as well as ran overall store operations. Managed broad range of installation, upgrade, roll-out, and troubleshooting projects for Windows/Novell-based networks, with focus on computer/network systems running Fry’s Electronics proprietary Point Of Sale software within Computer and Electronic industries. In addition to technology solutions/support activities, covered employee vacations/absences to maintain smooth-running operation. Key Contributions: Systems Upgrade – Improved stability and performance of system and network by upgrading Dos to Windows XP Professional; built new computers, migrating existing applications, and customizing configuration settings. Show less